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October 2009 






Tracker 

Measures of departmental performance 



MoDOT Missouri Department 
of Transportation 



(This page is intentionally left blank for duplexing purposes) 



Greetings from modot 



The Missouri Department of Transportation is committed to 
being open and transparent. We want you to know what we 
do well, what we don't do so well and what we are doing to 
get better. That is why we created the Tracker. 

This document is your window into MoDOT - warts and all. It 
invites you to hold us accountable for exceeding your expec- 
tations. You expect MoDOT to get the best value out of every 
dollar spent. You expect us to make highways smoother and 
safer, soon. You expect us to fix bad bridges, be responsive 
and to proactively give you the information you need. You 
expect us to provide a world-class transportation experience. 




pete k rahn, director 

Missouri department of 
Transportation 



We share your expectations and have built 18 tangible results 

around them. These results guide us everyday as we go about 

the business of delighting our customers. In the Tracker, you will see that we have 

established measures to gauge our progress and we are comparing ourselves to the 

best organizations in the country. 



You can use the Tracker to see how we are measuring up. We make it available in 
a printed format and on our website at www.modot.org. Missouri's transportation 
system will not improve unless we all work together. The Tracker is one of the many 
ways you can help. Please look it over and let us know how we are doing. 

Sincerely, 




^il^e=3 



Mission 



Our mission is to provide a world-class transportation experience 
that delights our customers and promotes a prosperous Missouri. 



Tangible Results 



Uninterrupted Traffic Flow 

Smooth and Unrestricted Roads and Bridges 

Safe Transportation System 

Roadway Visibility 

Personal, Fast Courteous and Understandable Response to Customer Requests (Inbound) 

Partner With Others to Deliver Transportation Services 

Leverage Transportation to Advance Economic Development 

Innovative Transportation Solutions 

Fast Projects That Are of Great Value 

Environmentally Responsible 

Efficient Movement of Goods 

Easily Accessible Modal Choices 

Customer Involvement in Transportation Decision-Making 

Convenient Clean and Safe Roadside Accommodations 

Best Value for Every Dollar Spent 

Attractive Roadsides 

Advocate for Transportation Issues 

Accurate, Timely, Understandable and Proactive Transportation Information (Outbound) 



Value Statements 



MoDOTwill - 

support and develop employees because we believe they are the key to our success. 

be flexible because we believe one size does not fit all. 

honor our commitments because we believe in integrity. 

encourage risk and accept failure because we believe in getting better. 

be responsive and courteous because we believe in delighting our customers. 

empower employees because we trust them to make timely and innovative decisions. 

not compromise safety because we believe in the well-being of employees and customers. 

provide the best value for every dollar spent because we're taxpayers too. 

value diversity because we believe in the power of our differences. 

be one team because we all share the same mission. 

use teamwork because it produces the best results. 

foster an enjoyable workplace because we care about each other and our mission. 

be open and honest because we must be trustworthy. 

listen and seek to understand because we value everyone's opinion. 

treat everyone with respect because we value their dignity. 

seek out and welcome any idea that increases our options because we don't 

have all the answers. 

always strive to do our job better, faster, and cheaper because we 

want to meet more of Missouri's needs. 



TRACKER Table of Contents 



Uninterrupted Traffic Flow - Don Hillis (Page 1) 


Average travel indices and speeds on selected freeway sections 


Troy Pinkerton 


la 


Average rate of travel on selected signalized routes 


J ulie Stotlemeyer 


lb 


Average time to clear traffic incident 


Rick Bennett 


lc 


Average time to clear traffic backup from incident 


Rick Bennett 


Id 


Number of customers assisted by the Motorist Assist program 


Rick Bennett 


le 


Percent of Motorist Assist customers who are satisfied with the service 


Rick Bennett 


If 


Percent of work zones meeting expectations for traffic flow 


Dan Smith 


lg 


Time to meet winter storm event performance objectives on major and minor highways 


Tim Jackson 


lh 


Smooth and Unrestricted Roads and Bridges - Kevin Keith (Page 2) 


Projects that contribute to the Better Roads, Brighter Future program goal 


Jay Bledsoe 


2a 


Percent of major highways that are in good condition 


Jay Bledsoe 


2b 


Percent of minor highways that are in good condition 


Jay Bledsoe 


2c 


Percent of vehicle miles traveled on major highways in good condition 


Jay Bledsoe 


2d 


Percent of deficient bridges on major highways 


Dennis Heckman 


2e 


Percent of deficient bridges on minor highways 


Dennis Heckman 


2f 


Number of deficient bridges on the state system (major & minor highways) 


Dennis Heckman 


2g 


Safe Transportation System - Don Hillis (Page 3) 


Number of fatalities and disabling injuries 


Leanna Depue 


3a 


Number of impaired driver-related fatalities and disabling injuries 


Leanna Depue 


3b 


Rate of annual fatalities and disabling injuries 


Leanna Depue 


3c 


Percent of safety belt/ passenger vehicle restraint use 


Leanna Depue 


3d 


Number of bicycle and pedestrian fatalities and disabling injuries 


Leanna Depue 


3e 


Number of motorcycle fatalities and disabling injuries 


Leanna Depue 


3f 


Number of commercial motor vehicle crashes resulting in fatalities 


Mark Biesemeyer 


3g 


Number of commercial motor vehicle crashes resulting in injuries 


Mark Biesemeyer 


3h 


Number of fatalities and injuries in work zones 


Troy Pinkerton 


3i 


Number of highway-rail crossing fatalities and collisions 


Rod Massman 


3j 


Roadway Visibility - Don Hillis (Page 4) 


Rate of nighttime crashes 


Mike Curtit 


4a 


Percent of signs that meet customers' expectations 


Mike Curtit 


4b 


Percent of stripes that meet customers' expectations 


J im Brocksmith 


4c 


Percent of work zones meeting expectations for visibility 


Dan Smith 


4d 


Personal, Fast, Courteous and Understandable Response 
to Customer Requests (Inbound) - Shane Peck (Page 5) 


Percent of overall customer satisfaction 


Sally Oxenhandler 


5a 


Percent of customers who contacted MoDOT that felt they were responded to quickly and 
courteously with an understandable response 


Sally Oxenhandler 


5b 


Percent of documented customer requests responded to within 24 hours 


Sally Oxenhandler 


5c 


Average completion time on requests requiring follow up 


Sally Oxenhandler 


5d 


Partner With Others to Deliver Transportation Services - Kevin Keith (Page 6) 


Number of dollars of discretionary funds allocated to Missouri 


Todd Grosvenor 


6a 


Percent of earmarked dollars that represent MoDOT's high priority highway projects 


Todd Grosvenor 


6b 


Number of dollars generated through cost-sharing and other partnering agreements 


Todd Grosvenor 


6c 


Leverage Transportation to Advance Economic Development - Roberta Broeker (Page 7) 


Number of miles of new 4-lane corridors completed 


Jay Bledsoe 


7a 


Percent utilization of SI B & STAR loan programs 


Brenda Morris 


7b 


Economic return from transportation investment 


Ben Reeser 


7c 


Innovative Transportation Solutions - Mara Campbell (Page 8) 


Number and percent of research recommendations implemented 


Bill Stone 


8a 


Number of external awards received 


Bill Stone 


8b 


Percent of best practices by implementation status 


Bill Stone 


8c 


Number of dollars saved by increasing MoDOT's productivity 


Jen Harper 


8d 



TRACKER Table of Contents 



Fast Projects That Are of Great Value - Dave Nichols (Page 9) 


Percent of programmed project cost as compared to final project cost 


Renate Wilkinson 


9a 


Average number of years it takes to go from the programmed commitment in the Statewide 
Transportation Improvement Program to construction completion 


Machelle Watkins 


9b 


Percent of projects completed within programmed amount 


Dave Ahlvers 


9c 


Percent of projects completed on time 


Dave Ahlvers 


9d 


Percent of change for finalized contracts 


Dave Ahlvers 


9e 


Average construction cost per day by contract type 


Dave Ahlvers 


9f 


Unit cost of construction expenditures 


Kenneth Voss 


9g 


Annual dollar amount saved by implementing value engineering 


Joe Jones 


9h 


Percent of customers who feel completed projects are the right transportation solutions 


Kathy Harvey 


9i 


Environmentally Responsible - Dave Nichols (Page 10) 


Percent of projects completed without environmental violation 


Kathy Harvey 


10a 


Number of projects MoDOT protects sensitive species or restores habitat 


Gayle Unruh 


10b 


Ratio of acres of wetlands created compared to the number of acres of wetlands impacted 


Gayle Unruh 


10c 


Percent of Missouri's clean air days 


Eric Curtit 


lOd 


Number of gallons of fuel consumed 


Jeannie Wilson 


lOe 


Number of historic resources avoided or protected as compared to those mitigated 


Bob Reeder 


lOf 


Number of tons of recycled/waste materials used in construction projects 


Dave Ahlvers 


lOg 


Efficient Movement of Goods - Brian Weiler (Page 11 




Freight tonnage by mode 


Ernie Perry 


11a 


Percent of trucks using advanced technology at Missouri weigh stations 


Barb Hague 


lib 


Interstate motor carrier mileage 


Joy Prenger 


lie 


Percent of satisfied motor carriers 


DeAnne Rickabaugh 


lid 


Customer satisfaction with timeliness of Motor Carrier Services' response 


DeAnne Rickabaugh 


lie 


Easily Accessible Modal Choices - Brian Weiler (Page 12) 


Number of airline passengers 


J oe Pestka 


12a 


Number of daily scheduled airline flights 


J oe Pestka 


12b 


Number of business-capable airports 


J oe Pestka 


12c 


Number of transit passengers 


Steve Billings 


12d 


Average number of days per week rural transit service is available 


Steve Billings 


12e 


Number of intercity bus stops 


Steve Billings 


12f 


Number of rail passengers 


Rod Massman 


12g 


Number of passengers and vehicles transported by ferryboat 


Sherrie Turley 


12h 


State funding for multimodal programs 


Lisa Hueste 


12i 


Percent of customers satisfied with transportation options 


Eric Curtit 


12j 


Customer Involvement in Transportation Decision-Making - Dave Nichols (Page 13) 


Number of customers who attend transportation-related meetings 


Bob Brendel 


13a 


Percent of customers who are satisfied with feedback they receive from MoDOT after offering 
comments 


Bob Brendel 


13b 


MoDOT takes into consideration customers' needs and views in transportation decision-making 


Sue Cox 


13c 


Percent of positive feedback responses received from planning partners regarding involvement 
in transportation decision-making 


Sue Cox 


13d 


Convenient, Clean & Safe Roadside Accommodations - Don Hillis (Page 14) 


Percent of customers satisfied with rest areas' convenience, cleanliness and safety 


J im Carney 


14a 


Percent of customers satisfied with commuter lots' convenience, cleanliness and safety 


Tim Chojnacki 


14b 


Number of users of commuter parking lots 


Tim Chojnacki 


14c 


Number of users of rest areas 


Stacy Armstrong 


14d 


Number of truck customers that utilize rest areas 


Tim Jackson 


14e 



TRACKER Table of Contents 



Best Value for Every Dollar Spent - Roberta Broeker (Page 15) 


Ratio of lane miles per full-time equivalency 


Steve Meystrik 


15a 


Number of full-time equivalencies 


Steve Meystrik 


15b 


Percent of work capacity based on average hours worked 


Micki Knudsen 


15c 


Rate of employee turnover 


Kim Hickey 


15d 


Level of job satisfaction 


Paul Imhoff 


15e 


Number of lost workdays per year 


J eff Padgett 


15f 


Rate and total of OSHA recordable incidents 


J eff Padgett 


15g 


Number of claims for general liability 


J eff Padgett 


15h 


Cost and usage of utilities for facilities 


Doug Record 


15i 


Fleet status 


Jeannie Wilson 


15J 


Percent of vendor invoices paid on time 


Debbie Rickard 


15k 


Distribution of expenditures 


Debbie Rickard 


151 


Accuracy of state revenue projections 


Ben Reeser 


15m 


MoDOT national ranking in revenue per mile 


Ben Reeser 


15n 


Number of excess properties conveyed 


Kelly Lucas 


15o 


Gross revenue generated from excess properties sold 


Kelly Lucas 


15p 


Attractive Roadsides - Don Hillis (Page 16) 


Percent of roadsides that meet customers' expectations 


Mike Shea 


16a 


Number of miles in Adopt- A- Highway program 


Stacy Armstrong 


16b 


Advocate for Transportation Issues - Pete Rahn (Page 17) 


Percent of minorities and females employed 


Rudy Nickens 


17a 


Separation rates for females and minorities 


Rudy Nickens 


17b 


Transportation-related legislation filed and passed by the General Assembly 


Lisa Lemaster 


17c 


Number of federal earmarked projects on the state's transportation system 


Jay Wunderlich 


17d 


Percent of customers who view MoDOT as Missouri's transportation expert 


Jay Wunderlich 


17e 


Accurate, Timely, Understandable and Proactive 
Transportation Information (Outbound) - Shane Peck (Pag 


el8) 


Number of public appearances 


Sally Oxenhandler 


18a 


Percent of customers who feel MoDOT provides timely, accurate and understandable information 


Sally Oxenhandler 


18b 


Number of contacts initiated by MoDOT to media 


Kristi Jamison 


18c 


Percent of MoDOT information that meets the media's expectations 


Kristi Jamison 


18d 


Percent of positive newspaper editorials 


Kristi Jamison 


18e 


Number of overall visitors to MoDOT's web site 


Matt Hiebert 


18f 


American Recovery and Reinvestment Act - Dave Nichols (Page 19) 


Recovery Act projects and dollars awarded to date 


Jay Bestgen 


19a 


Recovery Act funds obligated and expended to date by funding category 


J ay Bestgen 


19b 


Recovery Act project dollars awarded versus budget 


Jay Bestgen 


19c 


Recovery Act direct jobs supported 


Travis Koestner 


19d 


Percent of Recovery Act Multimodal project dollars obligated to date 


J oe Pestka 


19e 




Uninterrupted Traffic Flow 

Tangible Result Driver - Don Hill is, Director of System Management 



Missouri drivers expect to get to their destinations on time, without delays. Traffic, 
changes in weather, work zones and highway incidents can all impact their travel. 
MoDOT works to ensure that motorists travel as efficiently as possible on the state sys- 
tem by better managing work zones, snow removal and highway incidents, and by using 
the latest technology to inform motorists of possible delays and available options. Bet- 
ter traffic flow means fewer crashes. 





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Tracker 

measures of departmental performance 



Uninterrupted Traffic Flow 



Average travel indices and speeds on selected freeway sections- la 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Troy Pinkerton, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure tracks the average travel index values 
and average speeds on various freeway sections. The 
desired trend is for the travel index to remain at or 
near a value of 1.00. A value of 1.00 is representative 
of a free-flow condition. The travel index is directly 
related to the average speed and represents the level 
of congestion by taking into consideration not only 
average speed but also the traffic volumes. The travel 
index is calculated according to the following 
equation: 

Travel Index = Average speed/Free flow speed 

Average speeds are taken from sensor data. The free- 
flow speed is constant and is equal to the highest 
hourly average speed for any hour in that data set. 

Measurement and Data Collection: 

Data from the St. Louis and Kansas City regions are 
provided by MoDOT's traffic management centers. 
Information about the St. Louis traffic management 
center, Gateway Guide, can be found at 
http://www.gatewayguide.com and information about 
the traffic management center in Kansas City, KC 
Scout, can be found at http://www.kcscout.net/ . Data 
for the St. Louis region is also provided through a 
partnership with Trajfic.com. Data for each location 
is updated quarterly. 

Improvement Status: 

Kansas City metropolitan region: 
As shown on the graph, the freeway systems in the 
Kansas City region continue to perform in the mid to 
upper-80 percentile range during the peak hours, as 
compared to the free-flow condition. The morning 
peak dropped slightly from 0.90 in the fourth quarter 
of fiscal year 2009 to 0.87 in the first quarter of fiscal 
year 2010. The evening peak increased from 0.85 to 
0.89. 1-70 westbound at Blue Ridge Cutoff 
experienced some night construction, which impacted 
the morning rush hour in September. The congestion 
was short lived, but was consistent for about 0.5 
miles at this location. Most of the Kansas City region 
has been free from significant work zone impacts. 
Construction associated with the Paseo Bridge 
continues to contribute to some slow downs in the 
morning commute southbound into downtown. This 
area should see some dramatic slow downs over the 
next few years due to the KC ICON bridge 

1A 



replacement project. Additional information on the 
construction activities along 1-29/35 can be found at 
www.kcicon.org . 

St. Louis metropolitan region: 
As shown on the graph, the freeway systems in the 
St. Louis region are performing in the 80-percentile 
range in the morning and evening peaks for this 
quarter. The morning peak travel index decreased 
only slightly from last quarter dropping to 0.87 from 
0.88. The evening peak travel index increased from 
0.75 to 0.81. The sensor located at Park and 7 th on I- 
55 has not been operational this quarter. This is a 
Traffic.com sensor and they have been notified of the 
issue. 

There was a significant increase in the amount of 
incidents (crashes, work zones, and special events), 
especially Level 3 (more than 2 hours) incidents. 
While these incidents are spread out over the entire 
route, and not centralized to the sensor where 
readings are collected, it could be considered a 
potential reasoning for the decrease in travel index 
for the fourth quarter. Another indicator that this 
decrease in travel index may be incident related, is 
that there has not been any significant increase in 
traffic volumes anywhere on the interstate system. 
The closure of a portion of 1-64 continues to be the 
main regional impact to traffic. Additional 
information on the construction activities along 1-64 
can be found at www . thene wi64 . org . 

Statewide: 

The statewide average speed on rural routes 
continues to perform efficiently, recorded at 69.77 
miles per hour for this quarter, which is a slight 
increase from last quarters reading of 69.67. Expect 
several resurfacing projects on rural interstates this 
upcoming construction season funded both from 
traditional sources as well as from the American 
Recovery and Reinvestment Act. A list project 
activities can be found at www.modot.org . 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



1.00 

0.90 



X 0.80 

<D 

T3 

- 0.70 
<D 

> 
D 
i^ 0.60 



0.50 
0.40 



Travel Index on Selected Freeway Sections 

Kansas City Metropolitan Averages 





























0.89 








0.86 



























A.M. Peak 



Hours 



P.M. Peak 



■ Average FY 2008 

□ Average FY 2009 

□ lstQtrFY2010 



DESIRED 
TREND 




KANSAS CITY 



AM - Regional Mobility 




PM - Regional Mobility 



(U High Mobility 
□ Medium Mobility 
■ Low Mobility 




October 2009 



1a(2) 



Uninterrupted Traffic Flow 



1.00 



0.40 



Travel Index on Selected Freeway Sections 

St. Louis Metro Averages 



A.M. Peak 



Hours 



P.M. Peak 




■ Average FY '08 
□ Average FY '09 

■ IstQtr. FY '10 



DESIRED 
TREND 




II] 



Average Travel Speeds on Selected Roadway Sections 
Statewide Rural Routes 




Statewide Average Speed 



■ Average FY 2008 
DAverageFY2009 

■ IstQtr. FY 2010 



Average 

Speed Limit on 

Rural Routes: 

70mph 






Uninterrupted Traffic Flow 



Average rate of travel on selected signalized routes- lb 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Julie Stotlemeyer, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure indicates how well selected arterials 
across the state are operating during peak traffic 
times. As improvements are made, such as signal 
timing or access management, this measure will show 
the effects of those efforts and decisions on the 
arterial system. 

Measurement and Data Collection: 

Travel times are measured on various arterials. Data 
is collected from driving each route twice during a.m. 
and p.m. peak times and timing how long it takes to 
traverse the route. The travel time is compared to the 
speed limit and the travel time factor determined. As 
the travel time factor approaches 1.00, traffic is 
moving at the speed limit. Data collection began in 
the second quarter of fiscal year 2007. Data for this 
measure is updated quarterly. 

Improvement Status: 

For first quarter fiscal year 2010, the average 
statewide travel time factor for a.m. peak is 0.735 and 



p.m. peak is 0.673. Overall performance is 0.704. 
The a.m. peak travel time factor is approximately six 
percent higher than p.m. peak travel time factor. First 
quarter data shows the p.m. peak for arterials 
operating higher than the average for fiscal year 2008 
and 2009 while the a.m. peak operates higher than the 
average for fiscal year 2008 but lower than the 
average for fiscal year 2009. For first quarter fiscal 
year 2010, the a.m. peak travel time factor is seven- 
tenths of a percent lower than the first quarter fiscal 
year 2009 a.m. peak travel time factor and the p.m. 
peak travel time factor is approximately two percent 
higher than the first quarter fiscal year 2009 p.m. 
peak travel time factor. 

The average rate of travel on selected signalized 
routes has changed due to variations in traffic flow, 
construction, timing changes, controller 
malfunctions, and installation of a traffic adaptive 
system. 



Average Rate of Travel on Selected Signalized Routes 

1.000 



0.800 

o 
o 

£ 0.600 
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£ 

!l 0.400 
CD 

> 

g 

■^ 0.200 



0.000 















0.768 








0.733 












0.660 


0.668 



























□ Average FY 2008 

□ Average FY 2009 

□ IstQTR. FY 2010 



AM 



Peak Hour 



PM 



j 



October 2009 



IB 



Uninterrupted Traffic Flow 



Average time to clear traffic incident- 1c 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure is used to determine the trends in 
incident clearance on the state highway system. A 
traffic incident is an unplanned event that creates a 
temporary reduction in the number of vehicles that 
can travel on the road. The sooner an incident is 
removed, the sooner the highway system returns to 
normal capacity. Therefore, responding to and 
quickly addressing the incidents (crashes, flat tires 
and stalled vehicles) improves system performance. 

Measurement and Data Collection: 

Advanced Transportation Management Systems 
(ATMS) are used by both the Kansas City and St. 
Louis traffic management centers to record "incident 
start time" and the time for "all lanes cleared." In 
October of 2008, St. Louis switched from using 
motorist assist arrival times as the "incident start 
time" to utilizing the time the incident was confirmed 
in the ATMS usually via CCTV, prior to any 
responder arriving on the scene, as the "incident start 
time." Average time to clear traffic incidents is 
calculated from these times. In January of 2009, 



about 20 additional miles of 1-70, 1-470, and 1-435 
were added and became operational in the Kansas 
City urban area 

On September 1, 2009, Kansas City moved to a new 
software and hardware platform, (TranSuite and 
SQL), giving them the ability to do more detailed 
tracking of time to clear incidents, Motorist Assist 
activities and interoperability with Operation 
Greenlight and the arterial signal systems. 

Improvement Status: 

St. Louis recorded 524, 527, and 496 incidents 
respectively for the months of July, August, and 
September utilizing ATMS. St. Louis' data includes 
considerably more incidents because St. Louis 
monitors more freeway miles than the Kansas City 
area. 

Kansas City collected data on 223, 208, and 225 
incidents respectively for the months of July, August, 
and September. 




1c 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



Average Time to ClearTraffic Incident 

St. Louis 

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Average Time to Clear Traffic Incident 
Kansas City 



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TREND 



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October 2009 



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Uninterrupted Traffic Flow 



Average time to clear traffic backup from incident- Id 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure tracks the amount of time it takes to 
return traffic flow back to normal after a traffic 
incident. A traffic incident is any unplanned event 
that creates a temporary reduction in the number of 
vehicles that can travel on the road. 

Measurement and Data Collection: 

"All lanes cleared" and "clear backup" times are 
being recorded by MoDOT's Traffic Management 
Centers in Kansas City and St. Louis. Average times 
to clear traffic backups are calculated from these 
recorded times. Kansas City reports capture when a 
backup is relieved as an automated process. The 
Kansas City area has devices to collect data along 
portions of interstates 435 and 70. In October 2008, 
St. Louis began using advanced transportation 
management system (ATMS) devices to collect data. 
The number of incidents that data is collected on in 
St. Louis has gone from approximately 50 to 500. 

Improvement Status: 

St. Louis area routes have larger traffic volumes that 
create more significant congestion problems than in 
Kansas City. 

St. Louis' times to clear traffic backup continue to 
show a marked decrease from previous years. This is 
due to the increase in the number of incidents for 
which data is being reported. Prior to October 2008, 



the only incidents for which data was available were 
those incidents the TMC could monitor by camera. 
As a result of the increase in data collected due to the 
improvements to the ATMS system, St. Louis shows 
a much lower average time to clear traffic backup. 

Kansas City continues to have fairly consistent times 
to clear backup from an incident. 

Renewed efforts in developing long-term 
partnerships with local agencies and law enforcement 
have increased the awareness of MoDOT's 
expectations for quick clearance and open roadways. 




Id 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



Average Time to Clear Traffic Backup From Incident 

St. Louis 






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7.4 


I I 

5.3 



1=12009 

□ 2008 

^^2007 



f fjf / 4? / ^ ^ Jt d»' f </ 

Calendar Month 



^° 



DESIRED 
TREND 



o 



Average Time to Clear Traffic Backup From Incident 

Kansas City 



1 



35 

30 

25 
v> 

Q> 

3 » 

c 

i 15 

10 
5 




TO 102 ^ 9.5 11? 99 



11.0 




rt^ 



9.8 92 10.0 



^L^g-sP- 



12009 



D 2008 

-*- 2007 



# «*• y / ^> A / / j» jt <f ^ # 



Calendar Month 






DESIRED 
TREND 



9 



October 2009 



Id (2) 



Uninterrupted Traffic Flow 



Number of customers assisted by the Motorist Assist program- le 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure is used to gauge the use of the Motorist 
Assist programs on our state roadways, because 
traffic incidents impact Missouri's transportation 
system capacity. An incident is any unplanned event 
that creates a temporary reduction in roadway 
capacity that impedes normal traffic flow. The 
sooner an incident is removed, the sooner the 
highway system returns to normal capacity. 
Therefore, responding to and quickly addressing the 
incidents (crashes, flat tires and stalled vehicles) 
improves system performance. MoDOT's Motorist 
Assist operators are able to respond to nearly every 
incident, major or minor, in the areas they cover. 

Measurement and Data Collection: 

The Motorist Assist operators record each assist and 
then prepare a monthly summary. Kansas City 
operators patrol approximately 105 freeway miles. In 
October 2008, St. Louis added a 22-mile section of I- 
55 to their patrol route, which brings the total 
freeway miles St. Louis operators patrol to 
approximately 192. 



In January 2008, MoDOT partnered with St. Louis 
County to develop the Interstate 64 Traffic Response 
Service Patrol to ease congestion created by the 
reconstruction on the 1-64 corridor. The 1-64 Traffic 
Response Service Patrol provides similar services to 
motorists as the MoDOT Motorist Assist program on 
the arterials impacted by the closure of 1-64. The 1-64 
Traffic Response Service Patrol records each assist 
and prepares a monthly report. 

Improvement Status: 

This data demonstrates that the Motorist Assist 
program in both St. Louis and Kansas City continue 
to provide a valuable service to motorists on the 
urban freeways in both metropolitan areas. 

Over the last year, the motorist assist program in 
Kansas City has expanded coverage to 7 days a week. 
This has resulted in a marked increase in the number 
of assists provided. 



:W 




c* ' 



EMERGENCY HELP 

HIGHWAY PATROL 

1-800-525-5555 

or CELLULAR * 55 




IE 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



Number of Customers Assisted by 

the Motorist Assist Program 

St. Louis 



6,000 
5,000 

£ 3,000 

3 



V- 



2,000 h 
1,000 




4,649 



4,948 



4,742 



3,355 3 [39>- fg 



4,028 ■» o vj ^ 

m A 



4,399 A 



X 



4.465 



4,391 



A 3,625 A 



^ «* >* / ^ ^ ^ ^ • 0^ V *° A 



^ 



■v® 



►o- 



Calendar Month 



12009 



A 2008 

r 



DESIRED 
TREND 




60,000 

50,000 

- 40,000 

fl) 

A 

£ 30,000 

3 

Z 20,000 

10,000 





Number of Customers Assisted by 

the Motorist Assist Program 

St. Louis 



47,745 49,594 








12,481 


38,372 




41,141 


11,251 






11,398 












12,182 


14,089 


12,987 




10,867 








12,135 


12,610 


13,356 


10,651 








12,177 


12,029 






1 10,414 1 




\s,c_cvs 













2006 



2007 2008 

Year 



2009 



□ 4th Qtr 

□ 3rdQtr 

□ 2nd Qtr 
■ 1st Qtr 






DESIRED 
TREND 




October 2009 



IE (2) 



Uninterrupted Traffic Flow 



Number of Customers Assisted by 

the Motorist Assist Program 

Kansas City 



2,400 
2,000 
1,600 



£ 1.200 H? 22 f 

Z 800 

400 





_ LP3q 1 

m 

A 



P53 



hHftH 



,04)5 

s 



,28H> 32 <4 



SSS 



1,071 1.H2 

A ? A 




# ^ 



^ / *< 



<* ..«» «S» J> 



* r v 



* o &v ^ <f 



Calendar Month 



12009 



A 2008 



DESIRED 
TREND 




20,000 



15,000 

O 

£ 10,000 

3 



5,000 



Number of Customers Assisted by 

the Motorist Assist Program 

Kansas City 



14,287 14,649 




12,445 




3,289 




13,U21 




5,416 






3,258 






3,114 




3,207 






3,864 




3,216 


4,970 


3,923 


3,296 


3,175 
















H 





2006 



2007 2008 

Year 



2009 



□ 4th Qtr 

□ 3rdQtr 

□ 2nd Qtr 
■ 1st Qtr 



DESIRED 
TREND 




IE (3) 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



Number of Customers Assisted by 
1-64 Traffic Response Service Patrol 
St. Louis 



2,000 
1,600 



O !,200 M^ ^^ 



800 



400 



1,534 



1,484 



1,256 A, 
6 

A 



1 ' 435 M15 1>357 1>3yi 1, 4 03 A l *~ 
A A . A a A A ] ' 317 



A A A A 



A 1 > 134 

985^ 




^- ,#• .<<? 



,» 



^ ^ ^ ft ir * 



K<£ J& .^ 



* 



^ 1? </' 



e x a 



£• 



• ^ 



Calendar Month 



ZZI2009 
A 2008 



DESIRED 
TREND 





October 2009 



IE (4) 



Uninterrupted Traffic Flow 



Percent of Motorist Assist customers who are satisfied with the 
service- If 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Rick Bennett, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure helps evaluate services provided 
through MoDOT's Motorist Assist Program, 
specifically, whether the customers who use the 
program are satisfied with the service. Information 
received provides direction on how to better serve 
our customers and keep traffic moving safely and 
efficiently. 

Measurement and Data Collection: 

Motorist Assist operators distribute survey cards to 
customers. Data from the cards is compiled and 
tabulated by Heartland Market Research, LLC. 
Surveys with selections identifying that the service 
was "probably" or "definitely" valuable were 
tabulated as "satisfied" for this measure. 

In January 2008, MoDOT partnered with St. Louis 
County to develop the Interstate 64 Traffic Response 
Service Patrol to ease congestion created by the 
reconstruction on the 1-64 corridor. The 1-64 Traffic 
Response Service Patrol provides similar services to 
motorists as the MoDOT Motorist Assist program, 
however, it patrols the arterials impacted by the 
closure of 1-64. The 1-64 Traffic Response Service 
Patrol distributes a separate but similar survey card to 
its customers. 




Improvement Status: 

A record 1,592 motorist assist surveys were received 
for the third quarter of 2009. 

This data agrees with information provided by 
customers on prior comment forms - almost all 
customers are satisfied. 

■ Third Quarter 2008, 

• 1,410 Motorist Assist surveys 
received 

• 228 1-64 Traffic Response surveys 
received 

■ Fourth Quarter 2008, 

• 1,366 Motorist Assist surveys 
received 

• 142 1-64 Traffic Response surveys 
received 

■ First Quarter 2009, 

• 1,413 Motorist Assist surveys 
received 

• 126 1-64 Traffic Response surveys 
received 

■ Second Quarter 2009, 

• 1,504 Motorist Assist surveys 
received 

• 124 1-64 Traffic Response surveys 
received 

■ Third Quarter 2009, 

• 1,592 Motorist Assist surveys 
received 

• 164 1-64 Traffic Response surveys 
received 



IF 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



Percent of Motorist Assist Customers Who Are 
Satisfied With the Service 




3rd Qtr. 2008 4th Qtr. 2008 IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



Q 



Percent of 1-64 Traffic Response Service Patrol 
Customers Who Are Satisfied With the Service 

100 

80 



C 60 

O 

O 40 



20 





: 







: 



3rd Qtr. 2008 4th Qtr. 2008 1st Qtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



Q 



October 2009 



IF (2) 



Uninterrupted Traffic Flow 



Percent of work zones meeting expectations for traffic flow-1 g 



Result Driver: Don Hillis, Director of System Management 

Measurement Driver: Dan Smith, Traffic Management & Operations Engineer 



Purpose of the Measure: 

An important factor in evaluating the department' s 
performance in temporary traffic control design, 
deployment, operation and maintenance is the 
measurement of work zones' affect on the mobility of 
highway users. This measure tracks how well the 
department meets customer expectations of traffic 
flow in, around and through work zones on state 
highways. 

Measurement and Data Collection: 

On January 1, 2009, MoDOT provided a Work Zone 
Customer Survey for the traveling public to provide 
evaluation of the mobility in work zones across the 
state. Each survey has several questions that address 
the sign and flagger instructions, speed limit, travel 
time, and travel safety. The evaluator assigns a yes, 
no, or n/a rating to each of the questions. The overall 
ratings are compiled quarterly and reported via this 



measurement. The survey is on the MoDOT website 
at the following address: 
http://www.modot.gov/workzones/Comments.htm . 

Improvement Status: 

Compilation of the 1,933 surveys completed by the 
traveling public and MoDOT staff between January 
and September of this calendar year resulted in a 
decrease of positive satisfaction rating from 91 to 88 
percent for work zone traffic flow. Since this is the 
first year the traveling public has had an opportunity 
to provide formal feedback on work zones, no 
historical data is available. For comparison purposes, 
the 2008 yearly average results of our technical staff 
inspections are included. The revised evaluation 
technique will allow MoDOT to align our priorities 
with that of our customers. 



Percent of Work Zones Meeting Expectations for Traffic Flow 




2008 Average 



1 st Quarter 2009 
Calendar Year 



3rd Quarter 2009 



DESIRED 
TREND 



Q 



1G 



Missouri Department of Transportation 



Uninterrupted Traffic Flow 



Time to meet winter storm event performance objectives on major 
and minor highways- Ih 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Jackson, Maintenance Liaison Engineer 



Purpose of the Measure: 

This measure tracks the amount of time needed to 
perform MoDOT's snow and ice removal efforts. 

Measurement and Data Collection: 

This data is collected in the winter event database. 
This measurement tracks the actual time involved in 
this process so improvements can be made. After 
each winter event, such as a snow or ice storm, area 
maintenance personnel submit a report indicating 
how much time it took to clear snow from the major 
and minor highways. After a storm ends, the 
objectives are to restore the major highways to a clear 
condition as soon as possible and have the lower- 
volume minor highways open to two-way traffic and 
treated with salt and/or abrasives at critical areas such 
as intersections, hills and curves as soon as possible. 
The end of the storm is defined as when freezing 
precipitation stops accumulating on the roadways, 
either from falling or drifting conditions. Data 



collection for this measure runs from November 
through March of each winter season, and is updated 
in the January and April Tracker reports. The time in 
hours is the statewide average for the entire winter 
season. 

Improvement Status: 

The average time to meet the performance objectives 
on the major highways was 0.8 hour less than the 
previous winter. The average time to meet the 
performance objectives on the minor highways was 
the same as last winter. The time to meet the 
performance objectives will vary based on the 
amount of snow received, the duration and the 
intensity of the storm. Strategies to improve these 
numbers include implementing best practices, 
pursuing equipment enhancements, testing new 
materials and continued training of snow removal 
employees. 



S2 
O 



8.4 



Time to Meet Winter Storm Event Performance 
Objectives on Major and Minor Highways 

10 

8 
6 
4 
2 




H4.5 
1 






4.8 



4.8 - 



D Major 
Highways 

D Minor 
Highways 



2005-06 2006-07 2007-08 

Winter Season 



2008-09 



October 2009 



Ih 



pgCTW 






;j£^r F* J** 




Smooth and Unrestricted 
roads and bridges 

Tangible Result Driver - Kevin Keith, Chief Engineer 



MoDOT's customers have said they want smooth roads. Smoother roads mean less wear 
on vehicles, safer travel and greater opportunity for economic development. MoDOT 
will delight its customers by providing smooth and unrestricted roads and bridges. 
MoDOT recognizes that road projects built and maintained to a high standard of 
smoothness will be more efficient. MoDOT must provide customers with smooth roads - 
because everyone riding on a road can feel whether it is smooth or not! 



^fr^ 






Tracker 

MEASURES OF DEPARTMENTAL PERFORMANCE 



Smooth and Unrestricted Roads and Bridges 



Projects that contribute to the Better Roads, 
Brighter Future program goal-2a 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 



Purpose of the Measure: 

This measure tracks annually the miles of major 
highways in good condition compared to that 
required to reach the goal of 85 percent in good 
condition by the end of 201 1 and the miles 
programmed in the Statewide Transportation 
Improvement Program (STIP) that contribute to this 
goal. In addition to the pavement goals, MoDOT has 
made improvements to the overall safety and 
appearance of these routes a priority. Therefore, in 
addition to pavement condition, this measure tracks 
miles of major highways that have a minimum 4-foot 
paved shoulder, an edge-line rumble stripe and a 
centerline rumble stripe where appropriate. 

The Better Roads, Brighter Future (BRBF) program 
follows the 2005 completion of the Smooth Roads 
Initiative (SRI). BRBF will result in 85 percent of 
these major highways in good condition by the end of 
2011. 

Measurement and Data Collection: 

The major highway system is defined as all routes 
functionally classified as principal arterials. By 
definition, the principal arterial system provides for 
statewide or interstate movement of traffic. 
Examples include the Interstate System and most 
U.S. routes such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic 
entering or leaving the urban area and serve 
movement of vehicles between central business 
districts and suburban residential areas. Examples 
include Business 50 (Missouri Blvd.) in Jefferson 
City, MO, 740 (Stadium Blvd.) in Columbia, and 
Route D (Page Ave.) in St. Louis. 

The major roads in Missouri total approximately 
5,573 centerline miles. This revised figure reflects 
additional mileage based on statewide review of the 
highway system. Good condition is defined using a 



combination of criteria. On high-speed routes (speed 
limits greater than 50 mph), the International 
Roughness Index (IRI) is used. For lower-speed 
routes (mostly urban areas) where smoothness is less 
critical, a Present Serviceability Rating (PSR) is used. 
While smoothness is a factor in PSR, physical 
condition is also a factor. 

The overall progress and programmed work will be 
reported annually. Semi-annual updates of miles 
opened to traffic will be reported. 

Improvement Status: 

Completion of SRI resulted in a significant 
improvement in pavement condition. At the 
beginning of BRBF (January 2007), 74 percent of 
major highways were in good condition (as shown in 
2b: Percent of major highways that are in good 
condition). By January 2009, more than 83 percent 
of major highways were in good condition. 

Through the BRBF program, MoDOT will emphasize 
maintenance of the miles improved through SRI 
while making major improvements to the remainder 
of the 5,573 miles in the major highway system. By 
the end of 201 1, a total of 85 percent of the major 
highways will have improved surfaces along with 
new or improved shoulders and rumble stripes. 
However, all 5,573 miles will benefit from safety 
features such as wider striping and brighter signing. 
There are currently more than 180 BRBF projects in 
the 2009-2013 STIP that will address more than 
1,700 major highway miles. 

Funding for the BRBF program will come from 
existing Taking Care of System funds in accordance 
with the current funding allocation directed by the 
Missouri Highways and Transportation Commission. 
More than $430 million per year is dedicated to 
taking care of the existing highway system. 



2a 



Missouri Department of Transportation 



Smooth and Unrestricted Roads and Bridges 



Projects That Contribute to the Better Roads, 
Brighter Future Program Goal 
Lane Miles Meeting Desired Condition /n Lane Miles 



16,000 

</> 

<D 

= 14,000 

<D 

C 12,000 

O 

_i 

10,000 



2,198 



n 







313 



Remaining 

I Lane Miles 
Currently Good 



DESIRED 
TREND 



Jan. 1,2007 



Jan. 1,2008 
Year 



Jan. 1,2009 




Projects That Contribute to the Better Roads, 

Brighter Future Program Goal 

Programmed Lane Miles 



■o 

i E 

2 E 

<d 2 

£ o> 

5 2 

a. 



2,000 

1,500 

1,000 

500 



J i 



2009 2010 2011 

STIP Year 



2012 



DESIRED 
TREND 




Projects That Contribute to the Better Roads, 

Brighter Future Program Goal 

Completed Miles with Safety Features 



10,000 

a 8,ooo 
o aj 6,ooo 

J> i 4,000 

5 2,000 





— I 1,320 I ; 

— 




1,398 



592 



(u Miles 
Remaining 

I Completed 
Miles 



Paved Edgeline Centerline 

Shoulder Rumble Stripe Rumble Stripe 

Safety Features 



DESIRED 
TREND 




October 2009 



2a (2) 



Smooth and Unrestricted Roads and Bridges 



Percent of major highways that are in good condition-2b 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 



Purpose of the Measure: 

This measure tracks the condition of Missouri's 
major highway road surfaces. The public has 
indicated the condition of Missouri's existing state 
roadway system should be one of the state's highest 
priorities. MoDOT places a high priority on 
improving the condition of state highways. 

Measurement and Data Collection: 

The major highway system is defined as all routes 
functionally classified as principal arterials. By 
definition, the principal arterial system provides for 
statewide or interstate movement of traffic. 
Examples include the Interstate System and most 
U.S. routes such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic 
entering or leaving the urban area and serve 
movement of vehicles between central business 
districts and suburban residential areas. Examples 
include Business 50 (Missouri Blvd.) in Jefferson 
City, MO, 740 (Stadium Blvd.) in Columbia, and 
Route D (Page Ave.) in St. Louis. 

The major roads in Missouri total approximately 
5,573 centerline miles. This figure reflects mileage 
based on statewide review of the highway system. 
Good condition is defined using a combination of 
criteria. On high-speed routes (speed limits greater 
than 50 mph), the International Roughness Index 
(IRI) is used. For lower-speed routes (mostly urban 
areas) where smoothness is less critical, a Present 
Serviceability Rating (PSR) is used. While 
smoothness is a factor in PSR, physical condition is 
also a factor. 

Direct comparison to other states is difficult because 
of differences in measurement methodologies. 
However, a general order-of-magnitude comparison 
is possible given certain assumptions. For example, 
there are five states that report mileage for major 
highways within 10 percent of that maintained by 
MoDOT. Of these five, Georgia, with 5,875 miles, 
currently has the highest percentage of these 
highways classified in good condition based on 
smoothness only. The Missouri definition of good 



uses smoothness as one factor; however, it also 
includes other condition factors such as physical 
distress to determine quality. While the comparison 
is not exact, it does indicate the level of performance 
possible on a system of Missouri's size. 

This is an annual measure. Missouri data is updated 
in January to reflect prior calendar-year ratings. 

Improvement Status: 

Progress continues toward improvement of the major 
highway system. Currently, more than 83 percent of 
these roadways are in good or better condition, a 37 
percent improvement in the last four years. With the 
completion of the Better Roads, Brighter Future 
program in 201 1, a total of 85 percent of the major 
highways will have improved surfaces along with 
new or improved shoulders and rumble stripes. 
However, all 5,573 miles will benefit from safety 
features such as wider striping and brighter signing. 
There are currently more than 180 BRBF projects in 
the 2009-2013 Statewide Transportation 
Improvement Program that will address more than 
1,700 major highway miles. 

Funding for BRBF will come from existing Taking 
Care of System funds in accordance with the current 
funding allocation directed by the Missouri 
Highways and Transportation Commission. 

The Interstate System is the backbone of the major 
highway network. While it includes only about seven 
percent of the state highway mileage, it accounts for 
more than half the total state vehicles miles traveled. 
The increased emphasis on maintenance and 
operation of interstate highways that began in 2008 
will continue into 2009. The Interstate Maintenance 
Plan sets specific goals, standards and responsibilities 
for the condition of these vital highways. 

More than $430 million per year is dedicated to 
taking care of the existing highway system. Of this 
total, $125 million is reserved for work on the 
Interstate System and major bridges. 



2b 



Missouri Department of Transportation 



* Source data for Georgia is "Highway Statistics" published 
for 2008 was not available at time of publication. Data is bai 
PSR - as submitted as part of the Highway Performance Monitfl 



he Federal Highway Administration. Georgia data 
ion a combination of pavement smoothness - IRI or 
mg System. 



Smooth and Unrestricted Roads and Bridges 



Percent of minor highways that are in good condition-2c 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 



Purpose of the Measure: 

This measure tracks the condition of Missouri's 
minor highway road surfaces. The public has 
indicated the condition of Missouri's existing state 
roadway system should be one of the state's highest 
priorities. MoDOT places a high priority on 
improving the condition of highways in the state 
system. 

Measurement and Data Collection: 

The minor highway system consists of all routes 
functionally classified as minor arterials or collectors. 
These routes mainly serve local transportation needs 
and include highways commonly referred to as 
lettered routes, such as Route A, Route C and Route 
DD. The public sometimes refers to these routes as 
farm-to-market roads. The minor roads in Missouri 
total approximately 27,000 centerline miles. 

Good condition is defined using a combination of 
criteria. Smoothness is evaluated using the 
International Roughness Index (IRI). Pavements 
below the prescribed threshold are considered good. 
However, public surveys have shown that physical 
condition is more important than ride on lower speed, 
lower volume roadways. Condition index, a measure 
of visual distress, is also evaluated and if those 
criteria are met, the roadway is considered good, 
regardless of the smoothness component. 

Direct comparison to other states is difficult because 
of differences in measurement methodologies. 
However, a general order-of-magnitude comparison 
is possible given certain assumptions. For example, 
there are six states that report mileage for minor 
highways within 10 percent of that maintained by 
MoDOT. Of these six, Georgia, with 24,707 miles, 
currently has the highest percentage of these 
highways classified in good condition. The ratings 
reported by states as part of the Highway 
Performance Monitoring System for roads classified 
as minor more closely relate to Missouri's rating 
system. 

Federal Highway Administration allows conditions 
on minor highways to be reported on either IRI or 



Present Serviceability Index (PSI). PSI includes an 
assessment of physical distress similar to Missouri's 
definition. The Missouri definition of good uses 
smoothness as one factor. However, it also includes 
other condition factors such as physical distress to 
determine quality. 

This is an annual measure. Missouri data is updated 
in January to reflect prior calendar-year ratings. 

Improvement Status: 

Through the Better Roads, Brighter Future program, 
MoDOT has identified the major highway system as 
a priority for the next five years. Efforts on the 
minor highways will emphasize maintenance of this 
system at or near the current levels. Work on minor 
highways will emphasize the use of MoDOT 
maintenance forces and will consist of treatments that 
include routine patching, crack sealing and chip seals. 

The following graph shows a slight increase in minor 
highway conditions in 2008. This is a direct result of 
a change in the method of rating from previous years. 
Previously, the second component evaluated was 
Present Serviceability Rating (PSR), which also 
includes a smoothness component. Switching to 
condition index as discussed earlier provides the 
small increase shown. Had the change from PSR not 
been made, the 2008 percentage would have dropped 
to approximately 55. 

MoDOT is positioned to react quickly to the federal 
economic stimulus package. Plans have been 
developed assuming $60 million will be available for 
minor road improvements. These plans assume a mix 
of thin overlays and cold-in-place recycling to be 
done by contract. In addition, some funds will be 
used to upgrade select corridors with surface 
improvements, shoulders and other safety 
improvements. While the plan was developed using 
a specific funding amount, it can be easily scaled to 
take advantage of whatever amount is ultimately 
available. 



2c 



Missouri Department of Transportation 



Smooth and Unrestricted Roads and Bridges 



Percent of Minor Highways That 
Are in Good Condition 




2004 2005 2006 2007 

Calendar Year 



2008 



■^Georgia* 
□ Missouri 



DESIRED 
TREND 



Q 



* Source data for Georgia is "Highway Statistics" published by the Federal Highway Administration. Georgia data 
for 2008 was not available at time of publication. Data is based on a combination of pavement smoothness - IRI or 
PSR - as submitted as part of the Highway Performance Monitoring System. 




October 2009 



2c (2) 



Smooth and Unrestricted Roads and Bridges 



Percent of vehicle miles traveled on major highways in good 
conditioned 



Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 



Purpose of the Measure: 

This measure tracks the percent of vehicle miles 
traveled (VMT) on Missouri's major highway system 
that take place on highways in good condition. The 
public has indicated the condition of Missouri's 
existing state roadway system should be one of the 
state's highest priorities. Emphasizing work on the 
major highway system insures that the majority of 
travel takes place on highways in good condition. 

Measurement and Data Collection: 

The major highway system is defined as all routes 
functionally classified as principal arterials. By 
definition, the principal arterial system provides for 
statewide or interstate movement of traffic. 
Examples include the interstate system and most U.S. 
routes such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic 
entering or leaving the urban area and serve 
movement of vehicles between central business 
districts and suburban residential areas. Examples 
include Business 50 (Missouri Blvd.) in Jefferson 
City, MO, 740 (Stadium Blvd.) in Columbia, and 
Route D (Page Ave.) in St. Louis. 

The major roads in Missouri total approximately 
5,573 centerline miles. Good condition is defined 
using a combination of criteria. On high-speed routes 
(speed limits greater than 50 mph) the International 
Roughness Index (IRI) is used. For lower-speed 
routes (mostly urban areas) where smoothness is less 
critical, a Present Serviceability Rating (PSR) is used. 
While smoothness is a factor in PSR, physical 
condition is also a factor. 

VMT is determined by multiplying the traffic volume 
on a given route by the route length. For this 
measure, the VMT is calculated on those routes in 
good condition and then divided by the total VMT for 
major routes to determine the percentage shown 
below. While the system of major highways in 
Missouri comprises only about 17 percent of the total 



system mileage, it carries more than 75 percent of all 
traffic on the state highway system. This is an annual 
measure updated each January. 

Improvement Status: 

Progress continues toward improvement of the major 
highway system. Currently, more than 83 percent of 
these roadways are in good or better condition, a 37 
percent improvement in the last four years. With the 
completion of the Better Roads, Brighter Future 
program in 201 1, a total of 85 percent of the major 
highways will have improved surfaces along with 
new or improved shoulders and rumble stripes. 
However, all 5,573 miles will benefit from safety 
features such as wider striping and brighter signing. 
There are currently more than 180 BRBF projects in 
the 2009-2013 Statewide Transportation 
Improvement Program that will address more than 
1,700 major highway miles. 

Funding for BRBF will come from existing Taking 
Care of System (TCOS) funds in accordance with the 
current funding allocation directed by the Missouri 
Highways and Transportation Commission. 

The Interstate System is the backbone of the major 
highway network. While it includes only about seven 
percent of the state highway mileage, it accounts for 
more than half the total state vehicles miles traveled. 
The increased emphasis on maintenance and 
operation of interstate highways that began in 2008 
will continue into 2009. The Interstate Maintenance 
Plan sets specific goals, standards and responsibilities 
for the condition of these vital highways. 

More than $430 million per year is dedicated to 
taking care of the existing highway system. Funding 
for the Better Roads, Brighter Future program will 
come from existing TCOS funds in accordance with 
the current funding allocation directed by the 
Missouri Highways and Transportation Commission. 



2d 



Missouri Department of Transportation 



Smooth and Unrestricted Roads and Bridges 



100 



80 



c 60 

<D 

O 

I 40 



20 




Percent of Vehicle Miles Traveled 
on Major Highways in Good Condition 



82.3 



83.9 



85.9 



65.4 



58.1 



2004 2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 



© 



October 2009 



2d (2) 



Smooth and Unrestricted Roads and Bridges 



Percent of deficient bridges on major highways-2e 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Dennis Heckman, State Bridge Engineer 



Purpose of the Measure: 

This measure tracks progress toward improving the 
condition of Missouri's bridges on major highways. 
The public has indicated the condition of Missouri's 
existing roadway system should be one of the state's 
highest priorities. MoDOT places a high priority on 
increasing the quality of bridges on the state system. 

Measurement and Data Collection: 

The major highway system is defined as all routes 
functionally classified as principal arterials. By 
definition, the principal arterial system provides for 
statewide or interstate movement of traffic. Examples 
include the Interstate System or most U.S. routes 
such as 63, 54 or 36. 

In urban areas, principal arterials carry traffic 
entering or leaving the urban area and serve 
movement of vehicles between central business 
districts and suburban residential areas. Examples 
include Business 50 (Missouri Blvd.) in Jefferson 
City, MO, 740 (Stadium Blvd.) in Columbia, and 
Route D (Page Ave.) in St. Louis. 



A bridge is considered deficient if it is either 
structurally deficient (SD) or functionally obsolete 
(FO) as defined using Federal Highway 



Administration criteria. A SD bridge is in poor 
condition or has insufficient load capacity when 
compared to modern design standards. A FO bridge 
has poor roadway alignment or has clearance or 
width restrictions that no longer meet the usual 
criteria for the system it serves. MoDOT staff inspect 
all state-owned bridges. There are currently 3,351 
bridges on major highways. This is an annual 
measure and data is updated each April based on the 
prior year's inspections. 

Improvement Status: 

Bridge conditions on major highways have taken a 
small step backward. While the percentage of 
deficient bridges has been reduced from 19.0 percent 
to 17.1 percent over the last six years, this percentage 
actually increased slightly from 2007 to 2008. 

The Safe & Sound Bridge Improvement Program will 
address more than 800 of the state's most critical 
structures. This program will repair or replace these 
bridges over the next five years. While most of these 
bridges are located on the minor highway system, a 
small benefit to bridges on major highways is also 
anticipated (0.5 percent drop in this measure). 



Percent of Deficient Bridges on Major Highways 

40 



C 30 
0) 

O 20 
<D 
Q- 10 



T9.0 



18.4 



18.0 



17.7 



17.0 



17.1 



2003 2004 2005 2006 

Calendar Year 



2007 



2008 



DESIRED 
TREND 



© 



2e 



Missouri Department of Transportation 



Smooth and Unrestricted Roads and Bridges 



Percent of deficient bridges on minor highways-2f 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Dennis Heckman, State Bridge Engineer 



Purpose of the Measure: 

This measure tracks progress toward improving the 
condition of Missouri's minor highway bridges. The 
public has indicated the condition of Missouri's 
existing roadway system should be one of the state's 
highest priorities. MoDOT places a high priority on 
increasing the quality of bridges on the state system. 

Measurement and Data Collection: 

The minor highway system consists of all routes 
functionally classified as minor arterials or collectors. 
These routes serve more local transportation needs 
and include highways commonly referred to as 
lettered routes, such as Route A, Route C and Route 
DD. The public sometimes refers to these routes as 
farm-to-market roads. 



A bridge is considered deficient if it is either 
structurally deficient (SD) or functionally obsolete 
(FO) as defined using Federal Highway 
Administration criteria. A SD bridge is in poor 
condition or has insufficient load capacity when 
compared to modern design standards. A FO bridge 
has poor roadway alignment or has clearance or 
width restrictions that no longer meet the usual 
criteria for the system it serves. MoDOT staff 



inspects all state-owned bridges. There are currently 
6,898 bridges on minor highways. This is an annual 
measure and data is updated each April based on the 
prior year's inspections. 

Improvement Status: 

Bridge conditions on minor highways have shown a 
slight improvement from 2007 to 2008. The 
percentage of deficient bridges has been reduced 
from 33.9 percent to 32.8 percent over the last six 
years. 

The strategy to improve this measure is the Safe & 
Sound Bridge Improvement Program. This program 
will repair or replace over 800 bridges over the next 
five years. Most of these bridges are located on the 
minor highway system. A decrease in the number of 
deficient bridges is expected to occur with the 
completion of this program. However, due to the 
accelerating rate of bridges becoming deficient, there 
still will be a sizable number of deficient bridges on 
the system. It is projected that this measure will drop 
to 30.0 percent at Safe & Sound's completion. 



Percent of Deficient Bridges on Minor Highways 

60 
50 



c 40 
CD 
O 30 

£ 20 

10 





33.9 



33.4 



33.2 



32.5 



32.9 



32.8 



2003 2004 2005 2006 

Calendar Year 



2007 



2008 



DESIRED 
TREND 



© 



October 2009 



2F 



Smooth and Unrestricted Roads and Bridges 



Number of deficient bridges on the state system 
(major and minor highways)-2g 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Dennis Heckman, State Bridge Engineer 



Purpose of the Measure: 

This measure tracks progress toward improving the 
condition of Missouri's bridges. The public has 
indicated the condition of Missouri's existing 
roadway system should be one of the state's highest 
priorities. MoDOT places a high priority on 
increasing the quality of bridges on the state system. 

Measurement and Data Collection: 

A bridge is considered deficient if it is either 
structurally deficient (SD) or functionally obsolete 
(FO) as defined using Federal Highway 
Administration criteria. A SD bridge is in poor 
condition or has insufficient load capacity when 
compared to modern design standards. A FO bridge 
has poor roadway alignment or has clearance or 
width restrictions that no longer meet the usual 
criteria for the system it serves. MoDOT staff inspect 
all state-owned bridges. There are currently a total of 
10,249 bridges on the state highway system. 

This is an annual measure and data is taken from 
FHWA's National Bridge Inventory. Missouri data is 
available in April of each calendar year and is 



updated in the April Tracker. The data for other states 
is not published until the following year. 

Improvement Status: 

Bridge conditions on Missouri highways have taken a 
small step forward. While the number of deficient 
bridges on the state system has seen a steady 
reduction from 2,959 to 2,838 over the last six years, 
this number has been fairly stable from 2006 thru 
2008. Of the 2,838 deficient bridges, 1,121 are 
functionally obsolete and 1,717 are structurally 
deficient. 

The strategy to improve this measure is the Safe & 
Sound Bridge Improvement Program that will repair 
or replace more than 800 of the state's most critical 
structures in five years. A decrease in the number of 
deficient bridges is expected with the completion of 
this program. However, due to the accelerating rate 
of bridges becoming deficient, there will still be a 
sizable number of deficient bridges on the system. It 
is projected that this measure will drop to 2,500 at the 
completion of the Safe & Sound Bridge Improvement 
Program. 



Number of Deficient Bridges on the State System 
(Major and Minor Highways) 



3,000 
j§ 2,825 
I 2,650 



2,475 
2,300 



2,959 



2,907 



2,384 



2,536 



o 



2,892 



2,482 



2,486 



2003 2004 2005 2006 

Calendar Year 



2,478 



■^H Missouri 
O Ohio 



i , 



2007 



2008 



DESIRED 
TREND 



© 



Source for Ohio, "Better Bridges" November 2008, for data collected in calendar year 2007. 



2g 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 



Safe Transportation System 

Tangible Result Driver- Don Hill is, Director of System Management 



MoDOT works closely with other safety advocates to make our roads and work zones 
safer. The department supports educational programs that encourage safe driving 
practices and enforcement efforts that increase adherence to traffic laws. MoDOT will 
not compromise safety because it believes in the well-being of its employees and 
customers. 




Tracker 

measures of departmental performance 



Safe Transportation System 



Number of fatalities and disabling injuries-3a 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in fatal and disabling 
injuries resulting from traffic crashes on all Missouri 
roadways. This data drives the development and focus 
of the Missouri Highway Safety Plan. This plan is 
required annually by the National Highway Traffic 
Safety Administration and outlines key strategies to 
reduce these losses. In addition, this data supports 
Missouri's Blueprint to Arrive Alive. This document 
identifies the statewide initiatives with a goal of 
reducing fatalities to 850 or fewer by 2012. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State 
Highway Patrol and entered into a traffic accident 
record system. The record system automatically 
updates MoDOT's traffic management system. 
Crash data reports are available to law enforcement 
and traffic safety advocates for crash analysis through 
both databases. Final data is collected on an annual 
basis and is updated in July of the following year. 
Note: The 2009 quarterly fatalities are not final 
numbers. 



Improvement Status: 

Fatalities decreased 24 percent from 2005 to 2008 in a 
continued downward trend. Until 2007, Missouri had 
not been under 1,000 fatalities since 1993. The 960 
fatalities in 2008 means the Missouri Coalition for 
Roadway Safety can again celebrate accomplishing 
their goal of 1,000 or fewer fatalities by 2008. 
Disabling injuries continue to show a decreasing trend 
with a reduction of over 1,200 when compared to the 
2006 number. In spite of the decrease in fatalities, the 
national data comparison shows that Missouri moved 
from 35 th in 2007 to 38 th in 2008 for total fatalities. 
Fatalities and disabling injuries are decreasing due in 
part to engineering enhancements such as roadway 
shoulders, three-strand guard cable, rumble strips, and 
enhanced delineation. Also contributing are strong 
safety belt and impaired driving public information 
campaigns combined with increased law enforcement 
participation in statewide campaigns. 



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1,500 








Number of Fatalities 










1257 


inox 






307 






992 960 


1,000 




270 




326 






249 




262 


616 




273 


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274 


251 




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El 




285 




248 




243 




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10,000 
7,500 
5,000 
2,500 



2005 



2006 2007 2008 

Calendar Year 



2009 



Number of Disabling Injuries 






/'b 4th Qtr 
D3rdQtr 
□ 2nd Qtr 
■ 1st Qtr 



DESIRED 
TREND 



© 



1 1 



2004 



2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 



© 



Missouri Department of Transportation 



Safe Transportation System 



For all graphs on this page, the following legend applies: 

□States that have primary seat belt laws 

□States that have secondary seat belt laws 

□States that have neither a primary nor a secondary seat belt law (1 total) 

[■Missouri - secondary seat belt law in placeCSource :www,ghsa.o rgJulv 2008) 



Missouri 's National Ranking by Total Number of Fatalities 

2008 



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October 2009 



3a (2) 



Safe Transportation System 



Number of impaired driver-related fatalities and disabling injuries-3b 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in fatalities and 
injuries resulting from traffic crashes on all Missouri 
roadways involving drivers who are impaired by 
alcohol and/or drugs. This data drives the 
development and focus of the Missouri Highway 
Safety Plan. This plan is required annually by the 
National Highway Traffic Safety Administration and 
outlines key strategies to reduce these losses. In 
addition, this data supports Missouri's Blueprint to 
Arrive Alive. This document identifies the statewide 
initiatives with a goal of reducing fatalities to 850 or 
fewer by 2012. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State 
Highway Patrol and entered into a traffic accident 
record system. The record system automatically 
updates MoDOT's traffic management system. 
Crash data reports are available to law enforcement 
and traffic safety advocates for crash analysis 
through both databases. Final data is collected on 
an annual basis and is updated in July of the 
following year. 



Improvement Status: 

Alcohol- and drug-related fatalities increased by nine 
percent in 2008 after a three-year decrease. Disabling 
injuries continue to decrease in 2008. In the national 
comparison, Missouri moved from 35 th in 2007 to 29 th 
in 2008. So in spite of the increase in fatalities, 
Missouri rose in the national rankings in alcohol- 
related crashes by six spots. In addition to Missouri 
participating in the national "You Drink and Drive, 
You Lose" campaign, the Missouri Law Enforcement 
Traffic Safety Advisory Council selected specific days 
to increase law enforcement activity through 
December 2009. Public information and education has 
been directed at high-risk drivers ages 21 to 35. Law 
enforcement efforts have been concentrated on high- 
crash corridors, increasing the number of sobriety 
checkpoints and increasing DWI units in selected 
locations. These efforts are designed to reduce 
impaired driving crashes overall and move the 
fatalities in a downward trend. An increasing number 
of people who work in liquor establishments are 
completing the online server training modules that 
were first developed in 2005. 



^ 400 

j§ 300 

E 200 

-5 100 



Number of Impaired Diver- Related Fatalities 
Alcohol & Drug Involved 



^^^^ 








2004 



2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 







>- 1,600 

j§ 1,200 

E 800 

Z 400 



Number of Impaired Driver- Related Disabling Injuries 
Alcohol & Drug Involved 



^m ^ I 1 ^ mi 






2004 



2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 



© 



3b 



Missouri Department of Transportation 



Safe Transportation System 



100 

80 

60 
O 
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Q. 

20 



CD 



Missouri's National Ranking by Percent Killed in 
Alcohol -Related Crashes 

2008 










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Missouri's National Ranking by Percent Killed in 
Alcohol -Related Crashes 

2007 
100 

*- 80 

O 60 
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State 



Missouri's National Ranking by Percent Killed in 
Alcohol -Related Crashes 

2006 






100 

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State 



October 2009 



3b (2) 



Safe Transportation System 



Rate of annual fatalities and disabling injuries-3c 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in fatal and 
disabling injury rates per 100 million vehicle miles 
traveled (HMVM) in Missouri. This data drives the 
development and focus of the Missouri Highway 
Safety Plan. This plan is required annually by the 
National Highway Traffic Safety Administration and 
outlines key strategies to reduce these losses. In 
addition, this data supports Missouri's Blueprint to 
Arrive Alive. This document identifies the statewide 
initiatives with a goal of reducing fatalities to 850 or 
fewer by 2012. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State 
Highway Patrol and entered into a traffic accident 
record system. The record system automatically 
updates MoDOT's traffic management system. 
Crash data reports are available to law enforcement 



and traffic safety advocates for crash analysis 
through both databases. Data is collected on an 
annual basis and is updated in July of the following 
year. 

Improvement Status: 

Both the fatality and disabling injury rates in 
Missouri are at the lowest ever recorded. Missouri 
has seen a 23 percent decrease since 2005. Based 
on the national comparison, Missouri has moved 
from 34 th in 2006 to 30 th in 2007. The 2008 national 
comparison is not yet available. Based on the 
NHTSA national goal of a 1.0 fatality rate, Missouri 
is still moving in the right direction. Focused law 
enforcement efforts, engineering safety 
enhancements and increased public awareness all 
contribute to the decrease. 



0) 



tt 



Rate of Annual Fatalities 



f}f}f~H|-g- 



2004 2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 



© 



16 

12 
<D 



Rate of Annual Disabling Injuries 




2004 



2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 



© 



3C 



Missouri Department of Transportation 



Safe Transportation System 



Missouri's National Ranking in State Fatality Rates 

2007 


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2006 






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2005 


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October 2009 



3c (2) 



Safe Transportation System 



Percent of safety belt/passenger vehicle restraint use-3d 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in safety belt usage 
by persons in passenger vehicles. This data drives the 
development and focus of the Missouri Highway 
Safety Plan. This plan is required annually by the 
National Highway Traffic Safety Administration and 
outlines key strategies to reduce these losses. In 
addition, this data supports Missouri's Blueprint to 
Arrive Alive. This document identifies the statewide 
initiatives with a goal of reducing fatalities to 850 or 
fewer by 2012. 

Measurement and Data Collection: 

Each June, a statewide survey is conducted at 460 
pre- selected locations in 20 counties. The data 
collected at these sites is calculated into a safety belt 
usage rate by using a formula approved by the 
National Highway Traffic Safety Administration. 
The safety belt usage survey enables data collection 
from locations representative of 85 percent of the 
state's population. The data collection plan is the 
same each year for consistency and compliance with 
the National Highway Traffic Safety Administration 
guidelines. Data is collected on an annual basis and 
is updated in August of the following year. Annual 
information for the national rankings may not be 
available from all 50 states. 



Improvement Status: 

Safety belt use in Missouri has remained fairly 
constant for the past five years between 75-77 percent. 
In the 2008 national comparison, Missouri ranked 40 th 
in safety belt usage slipping one spot from 39 th in 
2007. The national average for safety belt use for 
2008 is 84 percent. Missouri currently has a 
secondary safety belt law, which means law 
enforcement may not stop a vehicle solely to 
determine safety belt compliance. Law enforcement 
must observe another driving violation to stop a 
vehicle and issue a safety belt citation. Many states 
have a primary safety belt law, which means law 
enforcement may stop a vehicle if they observe an 
occupant is not wearing a safety belt. Missouri 
continues to focus efforts through public information 
and education and law enforcement participation in the 
national "Click It or Ticket" campaign. The Law 
Enforcement Traffic Safety Advisory Council 
(LETSAC) recently added additional quarterly 
enforcement dates through December 2009 to focus on 
safety belt use. Battle of the Belts and Get Your 
Buckle On are focused on increasing seat belt use 
among teenagers. Promoting the passage of local 
primary safety belt ordinances is another strategy to 
increase safety belt use. MoDOT continues to 
promote the need for a primary safety belt law in 
Missouri. 



Percent of Safety Belt/Passenger Vehicle Restraint Use 



100 



c 
0) 

o 

CD 




Missouri 

Nationwide - 
Primary States 

Nationwide - 
Secondary States 



2004 2005 2006 2007 

Calendar Year 



2008 



2009 



DESIRED 
TREND 



Q 



3d 



Missouri Department of Transportation 



Safe Transportation System 



For all graphs on this page, the following legend applies: 

□ States that have primary seat belt laws 

□ States that have secondary seat belt laws 

□ States that have neither a primary nor a secondary seat belt law (1 total) 

□ Missouri - secondary seat belt law in place (Source: http://www.ghsa.go vA June 2008) 



Missouri's National Ranking in Safety Belt Use 
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October 2009 



3d (2) 



Safe Transportation System 



Number of bicycle and pedestrian fatalities and disabling injuries-3e 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in fatalities and 
disabling injuries resulting from traffic crashes with 
bicycles and pedestrians on Missouri roadways. This 
data drives the development and focus of the 
Missouri Highway Safety Plan. This plan is required 
annually by the National Highway Traffic Safety 
Administration and outlines key strategies to reduce 
these losses. In addition, this data supports Missouri's 
Blueprint to Arrive Alive. This document identifies 
the statewide initiatives with a goal of reducing 
fatalities to 850 or fewer by 2012. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State 
Highway Patrol and entered into a traffic accident 
record system. The record system automatically 
updates MoDOT's traffic management system. 



Crash data reports are available to law enforcement 
and traffic safety advocates for crash analysis through 
both databases. Final data is collected on an annual 
basis and updated in July of the following year. 

Improvement Status: 

This data reflects the number of fatalities and 
disabling injuries occurring when a motor vehicle is 
involved in a crash with a bicycle or pedestrian. 
Between 2005-2007, bicycle fatalities remained 
steady. In 2008, we had a reduction in fatalities 
although MoDOT has been increasing the miles of 
dedicated bike lanes. Pedestrian fatalities and 
disabling injuries show a slight decrease over the past 
five years due to signaling and dedicated crossing 
area improvements. Funds have been dedicated to 
support the Bicycle Pedestrian Advisory Committee. 



Number of Bicycle Fatalities 



10 

^ 8 
0) 
-Q 6 

i 4 



2005 












— o— 






















1 





2006 

Calendar Year 



2007 



2008 



DESIRED 
TREND 







3e 



Missouri Department of Transportation 



Safe Transportation System 



120 

100 

<D 80 

n 

E 60 

3 
Z 40 

20 






Number of Bicycle Disabling Injuries 



2004 





2005 2006 

Calendar Year 



2007 



2008 



DESIRED 
TREND 



© 



100 
80 

n 60 

E 

=« 40 

20 





Number of Pedestrian Fatalities 



aHH in o - 





2004 2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 



© 



400 
5 300 

| 200 

z 

100 





Number of Pedestrian Disabling Injuries 





2004 2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 



Q 



October 2009 



3E(2) 



Safe Transportation System 



Number of motorcycle fatalities and disabling injuries-3f 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Leanna Depue, Highway Safety Director 



Purpose of the Measure: 

This measure tracks annual trends in fatalities and 
disabling injuries of motorcyclists on all Missouri 
roadways. This data drives the development and 
focus of the Missouri Highway Safety Plan. This 
plan is required annually by the National Highway 
Traffic Safety Administration and outlines key 
strategies to reduce these losses. In addition, this 
data supports the Missouri's Blueprint to Arrive 
Alive. This document identifies the statewide 
initiatives with a goal of reducing fatalities to 850 or 
fewer by 2012. 

Measurement and Data Collection: 

Crash data is collected by the Missouri State 
Highway Patrol and entered into a traffic accident 
record system. The record system automatically 
updates MoDOT's traffic management system. 
Crash data reports are available to law enforcement 
and traffic safety advocates for crash analysis through 



both databases. Final data is collected on an annual 
basis and updated in July of the following year. 

Improvement Status: 

Motorcycle fatalities and disabling injuries have 
shown an upward trend over the past five years. In 
2008, Missouri had the highest number of motorcycle 
fatalities on record with 107. The national data 
comparison shows Missouri moved from 32 nd in 2007 
to 36 th in 2008. Longer riding seasons and an 
increase in the number of licensed motorcycles and 
riders has increased the exposure rate in recent years. 
Rider education classes are offered within one hour' s 
driving time throughout Missouri. More than 5,000 
riders at 28 sites are trained each year. In 2006, a 
Motorcycle Safety Task Force was organized and 
charged with developing a strategic plan. The task 
force has completed the plan and continues to move 
forward with implementation. 



Number of Motorcycle Fatalities 



150 
| 100 

E 

3 50 



B | IJ L_ 




2004 



2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 







_ 800 



Number of Motorcycle Disabling Injuries 




2004 



2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 







3f 



Missouri Department of Transportation 



Safe Transportation System 



For all graphs on this page, the following legend applies: 
■ States that have all rider helmet laws 

□ States that require use for a specific segment of riders (usually under age 1 8) 
l~l States that do not require helmet use (3 total) 
fj Missouri - motorcycle helmet law in place (Source: www,nhtsa.qov , January 2008) 



Missouri's National Ranking in Motorcycle Fatalities 

2008 



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State 



October 2009 



3F(2) 



Safe Transportation System 



Number of commercial motor vehicle crashes resulting in fatalities-3g 

Result Driver: Don Hillis, Director of Systems Management 

Measurement Driver: Mark Biesemeyer, Motor Carrier Services Program Manager 



Purpose of the Measure: 

This measure tracks the number of commercial motor 
vehicles involved in fatal crashes each year. MoDOT 
uses the information to target educational and 
enforcement efforts. 

Measurement and Data Collection: 

The Missouri State Highway Patrol collects and 
records the crash statistics used in this measure. The 
data used in this measure reports the number of 
commercial motor vehicles involved in a crash where 
one or more people die within 30 days as a result of 
the crash. This is an annual measure, updated each 
July for the previous year. 

Improvement Status: 

The number of fatal crashes reported through 
September 2009 is 49. This is 26 fewer than reported 
at this point in 2008. This is a reduction of 34.7 
percent in one year. Between 2005 and 2008, the 
number of Missouri commercial motor vehicle fatal 
crashes dropped from 161 to 115, a 28.6 percent 
decrease. 



MoDOT coordinates its efforts to reduce fatal crashes 
with the Missouri State Highway Patrol, the Federal 
Motor Carrier Safety Administration Missouri 
Division and the Kansas City and St. Louis police 
departments. MoDOT efforts include the installation 
of larger highway signs, highly reflective pavement 
markings, cable guardrails, roundabout intersections, 
incident management alert signs, roadside rumble 
strips, and intelligent transportation systems at scales. 
MoDOT conducts carrier safety training, regulation 
compliance reviews, safety audits of new motor carrier 
firms and truck inspections at terminals and 
destinations. The MS HP, St. Louis and Kansas City 
Police Departments conduct commercial vehicle 
roadside inspections in order to remove unsafe drivers 
and vehicles from the road. 

Missouri ranked 38 th in the number of fatality crashes 
nationwide in 2007. National rankings for 2008 are 
not yet available. 



Number of Commercial Motor Vehicle Crashes 
Resulting in Fatalities 

200 

150 

100 

50 





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2005 



2006 2007 2008 

Calendar Year 



YTD 2009 



DESIRED 
TREND 



© 



3G 



Missouri Department of Transportation 



Safe Transportation System 



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A 400 

I 200 



Missouri's National Ranking in Number of 
Fatal Commercial Vehicle Crashes 

2007 



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2006 
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Fatal Commercial Vehicle Crashes 

2005 






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October 2009 



3G(2) 



Safe Transportation System 



Number of commercial motor vehicle crashes resulting in injuries-3h 

Result Driver: Don Hillis, Director of Systems Management 

Measurement Driver: Mark Biesemeyer, Motor Carrier Services Program Manager 



Purpose of the Measure: 

This measure tracks the number of commercial motor 
vehicles involved in injury crashes each year. 
MoDOT uses the information to target educational 
and enforcement efforts. 

Measurement and Data Collection: 

The Missouri State Highway Patrol collects and 
records crash statistics. The data for this measure 
reflects the number of commercial motor vehicles 
involved in crashes where one or more people are 
injured. This is an annual measure and will be 
updated each July for the previous year. 

Improvement Status: 

The preliminary number of injury crashes reported 
through September 2009 is 1,302. This is 446 fewer 
than reported at this point in 2008, a 25.5 percent 
reduction in one year. Between 2005 and 2008, the 
number of commercial motor vehicle crashes 
resulting in injuries dropped from 2,694 to 2,355, a 
decrease of 12.6 percent. 



The overall downward trend is due to the coordinated 
safety efforts of MoDOT, the Missouri State 
Highway Patrol, the Federal Motor Carrier Safety 
Administration Missouri Division, and the Kansas 
City and St. Louis police departments. MoDOT 
efforts include the installation of larger highway 
signs, highly reflective pavement markings, cable 
guardrails, roundabout intersections, incident 
management alert signs, rumble stripes, and 
intelligent transportation systems at scales. MoDOT 
conducts carrier safety training, regulation 
compliance reviews, safety audits of new motor 
carrier firms and truck inspections at terminals and 
destinations. The MSHP, St. Louis and Kansas City 
police departments conduct commercial vehicle 
roadside inspections in order to remove unsafe 
drivers and vehicles from the road. 

Missouri ranked 41 st in the number of injury crashes 
nationwide in 2007. National rankings for 2008 are 
not yet available. 



Number of Commercial Motor Vehicle Crashes 
Resulting in Injuries 



3,000 



_g 2,000 



E 



1,000 



I 1 1 I 




1,302 



2005 



2006 2007 2008 

Calendar Year 



YTD 2009 



DESIRED 
TREND 



© 



3h 



Missouri Department of Transportation 



Safe Transportation System 



8,000 
7,000 

m 6 ' 000 
_q 5,000 

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Missouri's National Ranking in Number of 
Injury Commercial Vehicle Crashes 

2007 



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Missouri's National Ranking in Number of 
Injury Commercial Vehicle Crashes 

2006 



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Injury Commercial Vehicle Crashes 

2005 



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State 



October 2009 



3h(2) 



Safe Transportation System 



Number of fatalities and injuries in work zones-3i 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Troy Pinkerton, Traffic Liaison Engineer 



Purpose of the Measure: 

An important factor in evaluating the safety of 
Missouri's transportation system is determining the 
safety of work zones on the state's roads. This 
measure tracks the number of traffic-related fatalities, 
injuries, and overall crashes occurring in work zones 
on any Missouri public road. 

Measurement and Data Collection: 

Missouri law enforcement agencies are required to 
report crashes by submitting a standardized vehicle 
accident report form to the Missouri State Highway 
Patrol. MS HP personnel enter these reports into a 
statewide traffic crash database. MoDOT staff query 
and analyze this data to identify work zone-related 
crash statistics quarterly and report the results via this 
measurement. 



Improvement Status: 

For this quarter, there were three fatal accidents 
resulting in three fatalities. There was one fatality 
from a previous quarter fatality crash. The number of 
crashes and injuries continues on a downward trend. 
Efforts to enhance work zone advanced warning 
signs on many projects have been implemented for 
this construction season. 

In order to continue to make our work zones safer, a 
new Work Zone Survey is available to the public that 
can be filled out and submitted online at: 
http://www. modot. mo. gov/workzones/Comments. htm 



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2005 



2006 2007 2008 

Calendar Year 



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TREND 



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31 



Missouri Department of Transportation 



Safe Transportation System 



Number of Disabling Injuries in Work Zones 

150 



120 
| 90 

E 

2 60 



30 






2005 



2006 2007 2008 YTD 2009 

Calendar Year 



DESIRED 
TREND 



© 



1,200 



900 
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300 



Number of Minor Injuries in Work Zones 



- - ^~|~TH~ 



2005 2006 2007 2008 YTD 2009 

Calendar Year 



DESIRED 
TREND 



o 



4,000 



Number of Crashes in Work Zones 




2005 



2006 2007 2008 YTD 2009 

Calendar Year 



DESIRED 
TREND 



© 



October 2009 



3K2) 



Safe Transportation System 



Number of highway-rail crossing fatalities and collisions-3j 

Results Driver: Don Hillis, Director of System Management 
Measurement Driver: Rod Massman, Administrator of Railroads 



Purpose of the Measure: 

This measure tracks annual trends in fatalities and 
collisions resulting from train- vehicle crashes at 
public railroad crossings in Missouri. This data 
drives the development and focus of a portion of the 
Missouri Highway Safety Plan. This plan is required 
annually by the National Highway Traffic Safety 
Administration and outlines key strategies to reduce 
these losses. In addition, this data supports the 
Missouri Blueprint for Safer Roadways. This 
document identifies the statewide initiatives with a 
goal of reducing fatalities in all areas of highway 
safety, including highway-rail crossing safety. 

Measurement and Data Collection: 

MoDOT collects crash data and enters it in a railroad 
safety information system, which also updates 
MoDOT' s traffic management system. This does not 
include fatalities or collisions from those on railroad 
property at areas other than at public railroad 
crossings, which are tabulated separately. Missouri is 
then ranked with all other states using data from the 
Federal Railroad Administration that consists of the 
numbers of collisions and fatalities in each state. 
Data is updated quarterly. 



Improvement Status: 

In the first nine months of 2009, there were zero crossing 
fatalities. MoDOT continues to focus on keeping 
fatalities low each year. In order to accomplish 
this, MoDOT has increased and implemented more public 
outreach efforts along with engineering improvements. 
This has included participating in various kinds of safety 
fairs, which includes presenting rail issues alongside other 
safety-related topics, renewing efforts to present rail 
crossing information at driver's education and other high 
school and grade school classes, and certifying additional 
MoDOT employees in giving Operation Lifesaver 
presentations. MoDOT also co- sponsored a Rail Safety 
Blitz in Southeast Missouri in September 2009, which 
received extensive public and media attention. The 
continuing focus is the three Es: engineering, education and 
enforcement. This effort is designed to increase public 
awareness and discussion of the need for increased safety 
and heightened awareness at railroad crossings and the 
dangers of walking on tracks or other railroad property. 



3j 



Missouri Department of Transportation 



Safe Transportation System 



Number of Highway-Rail Crossing Fatalities 





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2005 2006 


2007 

Calendar Year 


2008 


YTD 2009 


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8 
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Missouri's National Ranking in Number 
Highway-Rail Crossing Fatalities 
January- July 2009 



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Highway-Rail Crossing Fatalities 
January-December 2008 

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3j(2) 



Safe Transportation System 



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2005 







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January- July 2009 



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Highway-Rail Crossing Collisions 
January-December 2008 



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State 



3j(3) 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 



Roadway Visibility 

Tangible Result Driver - Don Hill is, Director of System Management 







Good roadway visibility in all weather and light conditions is critical to safe and efficient 
travel. MoDOT will delight its customers by using top-quality and highly visible stripes 
and signs. 



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Tracker 

measures of departmental performance 



Roadway visibility 



Rate of nighttime crashes-4a 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Mike Curtit, Assistant State Traffic Engineer 



Purpose of the Measure: 

This measure tracks the types of crashes where 
visibility of stripes and signs may be a contributing 
crash factor. 

Measurement and Data Collection: 

Data is collected from the statewide crash database to 
identify and measure the rate of nighttime crashes. 
Further filtering of the data divides these night 
crashes by major and minor roadways. Major 
roadways are generally used for statewide or 
interstate travel and minor roadways are generally 
used for local traffic needs. Crash rates are 
calculated using the average annual daily traffic 
counts and are expressed in the unit, per 100 million 
vehicle miles (HMVM), which is the national 
standard for expressing crash rates. This is an annual 
measure with the data updated each April. 



Improvement Status: 

The crash rate for run-off-road crashes decreased 
slightly on major roads and decreased seven percent 
on minor roads. The crash rate for cross-median 
crashes on major roads also decreased just slightly. 
The crash rate for head-on and sideswipe crashes 
continues to be stable for major roads, but decreased 
23 percent this last year on minor roads. The crash 
rate for wet pavement crashes increased three percent 
for major roads, but decreased 12 percent for minor 
roads. Crashes during winter weather events for 
2007 and 2008 were similar, but were significantly 
higher than previous years. Most of this increase 
continues to be in the non-injury crash categories. 

As part of the improvements included in the Better 
Roads, Brighter Future program, over 290 miles of 
edgeline rumble strips/stripes and almost 120 miles 
of centerline rumble stripes have been installed. 



Rate of Nighttime Crashes 
Run off Road 






35 
30 
25 




30.2 


29.6 


27.7 


23.6 


□ Major Road 


% 20 
* 15 




















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10 

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TREND 


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2004 2005 2006 2007 2008 


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4A 



Missouri Department of Transportation 



Roadway Visibility 



1.00 
0.75 
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Rate of Nighttime Crashes 

Cross Median on Major Roads 








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Calendar Year 


2007 




2008 





DESIRED 
TREND 



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Head-On and Sideswipe 













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3.1 




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2.7 




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0.8 


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DESIRED 
TREND 



2005 2006 2007 

Calendar Year 



2008 



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Rate of Nighttime Crashes 
Wet Pavement Crashes 



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■ Major Road 
□ Minor Road 



2004 2005 2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 



© 



October 2009 



4a(2) 



Roadway visibility 



Percent of signs that meet customers' expectations-4b 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Mike Curtit, Assistant State Traffic Engineer 



Purpose of the Measure: 

This measure will track whether the department' s 
sign policy, design standards and sign replacement 
policy are resulting in visible signs that meet 
customers' expectations. 

Measurement and Data Collection: 

Sign-quality attributes that define user expectations 
have been developed based on an industry-wide 
literature review. The attributes selected for this 
measure are those that can be captured during a night 
sign log. A night sign log is conducted on randomly 
generated road segments. MoDOT employees drive a 
road at night, recording the location and condition of 
the signs, particularly how visible the signs are with 
headlights. MoDOT employees collect the data 
annually in the fall, and update it each October. 



Improvement Status: 

Almost 90 percent of signs on major highways are in 
good condition. Slightly over 80 percent of the signs 
on minor roads are in good condition. This 
represents a two percent decrease from last year for 
major roads and less than a 1 percent decrease for 
minor roads. 

In the last twelve months, MoDOT' s sign shop has 
produced over 1 10,000 new signs for the districts. 
MoDOT continues to perform annual inspections of 
every sign in Missouri and does random quality 
assurance reviews targeted at signing. 



Percent of Signs that 
Meet Customers' Expectations 







□ Major 
Road 

□ Minor 
Road 






2005 2006 2007 2008 

Calendar Year 



2009 



DESIRED 
TREND 



Q 



4B 



Missouri Department of Transportation 



Roadway Visibility 



Percent of stripes that meet customers' expectations-4c 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Jim Brocksmith, Traffic Liaison Engineer 



Purpose of the Measure: 

This measure tracks whether MoDOT's striping 
policy, processes and materials used are resulting in 
visible stripes that meet customers' expectations. 

Measurement and Data Collection: 

Striping quality attributes that define user 
expectations have been developed based on an 
industry-wide literature review. The attribute 
selected for this measure is the retroreilectivity of the 
striping or the visibility of the striping at night. 
Retroreilectivity is measured as the amount of light 
from vehicle headlights that is returned to the driver. 
We have established retroreilectivity benchmarks of 
150 for white and 125 for yellow. These benchmarks 
were chosen because they are at the high end of what 
research and other states consider minimum 
acceptable levels. Data is collected by taking 
retroreilectivity readings on randomly selected road 
segments in the fall and spring of each year. This 
data is then compared to the benchmarks. Traffic 
volumes, winter weather and pavement condition all 
have an impact on the performance and durability of 
striping. The measurement unit for retroreilectivity 
is millicandellas per meter squared per lux 
(mcd/m 2 /lux). Fall readings are taken in October and 
November as the striping season is ending. Spring 
readings are taken in April, May and June to reflect 
the condition of the markings coming out of the 
winter when they are typically the poorest. 



For the spring readings in 2009 we changed the 
amount and the way the readings are collected. The 
sampling size used was reduced both in the length of 
the samples and the number of samples used. We 
still have a statistically significant sample. These 
changes were implemented to reduce the costs 
associated with the data collection. 

Improvement Status: 

The data was analyzed in respect to the above 
benchmarks MoDOT set as the minimum acceptable 
level of retroreilectivity. The winter of 2008-09 was 
in general a rather mild winter, which means reduced 
damage to striping due to snowplows. The exception 
to this would be the southeastern part of the state in 
districts 9 and 10 that had a significant ice storm in 
December of 2008. The resulting low readings on 
the major roads in this part of the state are a large 
part of the decline to some of the lowest readings 
recorded in the spring. The results on the minor 
roads equal the best results we've seen in spring 
readings. 

We are expanding the use of wet reflective markings 
with the retro-fitting of approximately 2,400 miles of 
major roads with rumble stripes over the next two 
years. In addition, approximately 5,300 miles of 
minor roads will have edgelines added over the next 
four years. 



Percent of Stripes that Meet Customers 1 Expectations 




Major Roads 



Road Class 



Minor Roads 



□ Fall 2005 

□ Spring 2006 

□ Fall 2006 

□ Spring 2007 

■ Fall 2007 

■ Spring 2008 

□ Fall 2008 

I □ Spring 2009 



DESIRED 
TREND 



e 



October 2009 



4c 



Roadway Visibility 



Percent of work zones meeting expectations for visibility-4d 



Result Driver: Don Hillis, Director of System Management 

Measurement Driver: Dan Smith, Traffic Management & Operations Engineer 



Purpose of the Measure: 

An important factor in evaluating the department' s 
performance in temporary traffic control design, 
deployment, operation, and maintenance is the 
measurement of the effectiveness of the visual 
guidance provided to motorists in our work zones. 
This measure tracks how well the department meets 
customers' expectations of visibility in work zones 
on state highways. 

Measurement and Data Collection: 

On January 1, 2009, MoDOT provided a Work Zone 
Customer Survey for the traveling public to provide 
evaluation of the visibility within work zones across 
the state. Each survey has several questions that 
address the early warning of work zones, visibility of 
signs and signals, did the cones, barrels or striping 
guide the person through the work zone, and did the 
work zone look clean and organized. The evaluator 
assigns a yes, no, or n/a rating to each of the 



questions. The overall ratings are compiled quarterly 
and reported via this measurement. The survey is on 
MoDOT website at the following address: 
http://www.modot.gov/workzones/Comments.htm . 

Improvement Status: 

Compilation of the 1,933 surveys performed by the 
traveling public and MoDOT staff between January 
and September of this calendar year resulted in a 
decrease of positive satisfaction rating from 92 to 90 
percent for work zone visibility. Since this is the first 
year the traveling public has had an opportunity to 
provide formal feedback on work zones, no historical 
data is available. For comparison purposes, the 2008 
yearly average results of our technical staff 
inspections are included. The revised evaluation 
technique will allow MoDOT to align our priorities 
with that of our customers. 



Percent of Work Zones Meeting Expectations for Visibility 




1st Quarter 2009 



2nd Quarter 2009 3rd Quarter 2009 



Calendar Year 



DESIRED 
TREND 



8 



4D 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 






Personal, Fast, Courteous and 
understandable response to 
Customer Requests (Inbound) 

Tangible Result Driver - Shane Peck, Community Relations Director 




■ 



Responding to customers in a courteous, personal and understandable way is impor- 
tant. MoDOT listens and seeks to understand, because it values everyone's opinion. 
MoDOT's goal is to delight them with its customer service. 



Tracker 

measures of departmental performance 



Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Percent of overall customer satisfaction-5a 



Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Sally Oxenhandler, Community Relations Manager 



Purpose of the Measure: 

This measure tracks MoDOT's progress toward the 
mission of delighting its customers. 

Measurement and Data Collection: 

This is an annual measure. Data is collected from 
telephone interviews with more than 3,500 randomly 
selected adult Missourians each May. MoDOT is 
using H.J. Heinz as the benchmark for this measure. 
Based on information compiled by the American 
Customer Satisfaction Index, Heinz has the highest 
customer satisfaction rate - 89 percent - out of the 
200 companies and government agencies that the 
ACSI scores. 

Improvement Status: 

MoDOT is nearing the national benchmark for 
customer satisfaction. A total of 85 percent of 



Missourians are satisfied with MoDOT, a 7 percent 
increase from last year and a dramatic 21 percent 
increase in just 10 years. MoDOT's customer 
satisfaction is just four percentage points below H.J. 
Heinz, the national benchmark. The percentage of 
people who are very satisfied with MoDOT rose to 
24 percent in 2009, up from 21 percent last year and 
5 percent in 2003. In the past year, those who 
reported being dissatisfied with MoDOT dropped 
from 23 percent to 15 percent, an 8 percent decrease. 
The increase in customer satisfaction is likely 
attributed to MoDOT's efforts to improve road 
conditions, decrease highway fatalities, bring projects 
in on time and within budget, be open and transparent 
and provide timely, accurate and understandable 
information. 



100 



Percent of Overall Customer Satisfaction 




H Very Satisfied 



I I Satisfied 
^^HJ Heinz 



2003 2005 2006 2007 

Calendar Year 



2008 



2009 



DESIRED 
TREND 



Q 



5a 



Missouri Department of Transportation 



Personal, Fast, Courteous and Understandable Response to 

Customer Requests (Inbound) 



Percent of customers who contacted MoDOT that felt they were 
responded to quickly and courteously with an understandable 
response-5b 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Sally Oxenhandler, Community Relations Manager 



Purpose of the Measure: 

This measure indicates whether customers are 
comfortable with the speed, courtesy and clarity of 
MoDOT customer service. 

Measurement and Data Collection: 

Customers who contact MoDOT Customer Service 
Centers are asked to complete a short telephone 
survey when their business with the customer service 
representatives is complete. Callers who agree are 
forwarded to an automated survey that asks three 
"yes or no" questions on the timeliness, accuracy and 
courtesy of the call. 



Improvement Status: 

The percentage of customers that feels they received 
prompt, courteous and understandable service is just 
shy of 100 percent. Based on 5,963 surveys, 97 
percent felt they were responded to quickly; 99 
percent felt they were treated courteously and 98 
percent felt the response they received was 
understandable. MoDOT customer service 
representatives continue to do an outstanding job in 
providing a positive first point of contact for 
MoDOT. 



Percent of Customers Who Contacted MoDOT That 
Felt They Were Responded to Quickly 



100 





DESIRED 
TREND 



s 



3rd Qtr. 2008 4th Qtr. 2008 IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 






October 2009 



5b 



Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Percent of Customers Who Contacted MoDOT That Felt 
They Were Responded To In a Personal and Courteous 

Manner 



100 



80 



s 60 

o 

© 40 



20 



fH 





I I 



3rd Qtr. 2008 4th Qtr. 2008 IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



Q 



100 



80 



§ 60 

o 

40 



20 



Percent of Customers Who 

Contacted MoDOT That Understood 

the Response Given 







= ^ t 









3rd Qtr. 2008 4th Qtr. 2008 IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



Q 



5b(2) 



Missouri Department of Transportation 



Personal, Fast, Courteous and Understandable Response to 

Customer Requests (Inbound) 



Percent of documented customer requests responded 
to within 24 hours-5c 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Sally Oxenhandler, Community Relations Manager 



Purpose of the Measure: 

This measure tracks how quickly MoDOT responds 
to customer requests through the customer service 
centers. 

Measurement and Data Collection: 

This information comes from the customer service 
database, where customer requests requiring follow- 
up are documented from the time the call comes in 
until the request is responded to. This may include 
requests for signs, traffic signal review, pothole 
patching or work zone congestion. Almost all 
customer requests are responded to immediately, 



including basic phone call transfers, questions, or 
requests for general information; these routine 
contacts are not documented here. 

Improvement Status: 

Virtually 100 percent of customer requests in the 
third quarter of 2009 were responded to within 24 
hours. This number remains consistently high across 
the board since we first began tracking the data. The 
number of customer requests in the third quarter held 
steady at 7,030. 



Percent of Documented Customer Requests 
Responded to Within 24 Hours 

100 




c 
0) 

o 
o 

Q- 



80 



60 



40 



20 



99.9 



- 



1 I I I I 



3rd Qtr. 2008 4th Qtr. 2008 1st Qtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



Q 



J 



October 2009 



5c 



Personal, Fast, Courteous and Understandable Response to 
Customer Requests (Inbound) 



Average completion time on requests requiring follow up-5d 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Sally Oxenhandler, Community Relations Manager 



Purpose of the Measure: 

This measure tracks MoDOT's responsiveness to 
customer inquiries that are received through the 
customer service centers and documented in the 
database. 

Measurement and Data Collection: 

Customer requests in the customer service database 
are tracked for average completion time. Longer- 
term requests that require more than 30 days to 
complete are removed from the results because 



longer-term requests would skew the overall results. 
Time is measured in working days; weekends and 
holidays are excluded. 

Improvement Status: 

On average, customer requests in the third quarter of 
2009 were completed in 1.6 days, a slight increase 
from last quarter, but lower than the third quarter of 
2008. The number of customer requests this quarter 
held steady at 7,030. 



</> 3 

D 
Q 2 



Average Completion Time on Requests 

Requiring Follow-up 

(Excludes Long-Term Issues) 



-l-n- 




-■-TH 



3rd Qtr. 2008 4th Qtr. 2008 1st Qtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



© 



5d 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 




fesi 







■*iif 



partner with others to deliver 
Transportation Services 

Tangible Result Driver - Kevin Keith, Chief Engineer 

To be an effective leader in transportation, MoDOT must work with agencies and 
branches of government, including state, county, private industry and municipalities to 
deliver a quality transportation system that meets the needs of everyone. A coordinated 
transportation system requires partnerships to ensure compatible decisions are made. 
Partnering builds trust and ensures quality results. 




\ 



*- 












m 1 





Tracker 

measures of departmental performance 



Partner with Others to Deliver Transportation Services 



Number of dollars of discretionary funds allocated to Missouri-6a 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Todd Grosvenor, Financial Resource Administrator 



Purpose of the Measure: 

This measure shows the amount of discretionary 
funds allocated to Missouri. 



ranks 22nd. The state of New York received the largest 
share with 14.1 percent. 



Measurement and Data Collection: 

This is an annual measure updated each January. The 
federal government allocates discretionary funds to states 
for specific highway and multimodal projects. 
Multimodal projects include waterway, aviation and 
transit activities. These funds are distributed 
administratively for programs that do not have statutory 
distribution formulas. States compete for these funds, 
which are above the formula apportionments. Resource 
Management collects this information from the Federal 
Highway Administration, Federal Transit Administration 
and Federal Aviation Administration. Missouri's share of 
the total highway funds allocated nationwide over the last 
five years is 3.8 percent, which ranks fifth. The state of 
California received the largest share with 12.7 percent. 
Missouri's share of the total multimodal funds allocated 
nationwide over the last five years is 1.6 percent, which 



Improvement Status: 

Discretionary funds allocated to Missouri for 
highway projects increased in 2008. This was mainly 
due to an increase in the funds made available from 
the annual appropriations bill. The funds allocated to 
Missouri increased 18 percent from 2007 to 2008, 
while the funds allocated nationwide increased by 
only 16 percent. 

Discretionary funds allocated to Missouri for 
multimodal projects decreased in 2008. This was 
mainly due to a decrease in airport funds. The funds 
allocated to Missouri decreased 19 percent, while the 
funds allocated nationwide increased by 8 percent. 

MoDOT works closely with Missouri's congressional 
delegates to identify specific transportation projects 
that are good candidates for discretionary funds. 



125 



Number of Dollars of Discretionary Funds 
Allocated to Missouri - Highways 

5 




2004 



2005 



2006 



2007 



2008 



c 
0) 

o 



c 



5-Year Average for Missou ri 
$75 million, 3.8% 



D 



C 



Federal Fiscal Year ( 5 - Ye ?:f: era , qe f ^ " a> | 



$253 million, 12.7% 






I Amount of 
Highway 
Funds 

Percent Share 
of Total 
Nationwide 



DESIRED 
TREND 



Q 






6a 



Missouri Department of Transportation 



Partner with Others to Deliver Transportation Services 



Number of Dollars of Discretionary Funds 
Allocated to Missouri - Multimodal 







^m Amount of 
Multimodal 
Funds 

A Percent Share 
of Total 
Nationwide 



2004 



2005 



2006 



2007 



2008 



c 



5-Year Average for Missouri:^ _ . , _. . w 

$88 million, i.6% J Federal Fiscal Year 



c 



5-Year Average for New York: 
$752 million, 14.1% 



DESIRED 
TREND 



5 © 




October 2009 



6a (2) 



Partner with Others to Deliver Transportation Services 



Percent of earmarked dollars that represent MoDOT's high priority 
highway projects-6b 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Todd Grosvenor, Financial Resource Administrator 



Purpose of the Measure: 

This measure shows the percent of earmarked dollars 
that represent MoDOT's high priority highway 
projects. 

Measurement and Data Collection: 

This is an annual measure updated each January. 
Earmarked dollars are federal funds allocated to 
states for specific highway projects. These funds are 
distributed administratively for programs that do not 
have statutory distribution formulas. States compete 
for these funds, which are above the formula 
apportionments. Resource Management collects this 
information from the Federal Highway 
Administration. MoDOT's high priority highway 
projects are identified in the Federal Priorities list 
that is prepared by Governmental Relations. This list 
is provided to Missouri's congressional delegates. 



Improvement Status: 

Missouri's earmarked dollars for specific highway 
projects increased in 2008. This was mainly due to 
an increase in the funds made available from the 
annual appropriations bill. However, the percent of 
earmarked dollars that represent MoDOT's high 
priority highway projects decreased slightly. Many 
of the earmarked dollars were for projects identified 
on our Federal Priorities list. Over the last five years, 
MoDOT's high priority highway projects received 66 
percent of the earmarked dollars. 

MoDOT works closely with Missouri's congressional 
delegates to identify MoDOT's high priority highway 
projects that are good candidates for earmarked 
dollars. 



Percent of Earmarked Dollars That Represent MoDOT's 
High Priority Highway Projects 




2004 2005 2006 2007 

Federal Fiscal Year 



2008 



5-Year Average : 
66% 



DESIRED 
TREND 



Q 



6b 



Missouri Department of Transportation 



Partner with Others to Deliver Transportation Services 




October 2009 



6b (2) 



Partner with Others to Deliver Transportation Services 



Number of dollars generated through cost-sharing and other 
partnering agreements-6c 

Result Driver: Kevin Keith, Chief Engineer 

Measurement Driver: Todd Grosvenor, Financial Resource Administrator 



Purpose of the Measure: 

This measure shows the number of dollars invested 
by cities, counties, transportation corporations, 
transportation development districts and others for 
state highway system improvements. It monitors the 
effectiveness of MoDOT's cost-sharing and 
partnering programs. MoDOT allocates $30 million 
per year for projects proposed by entities willing to 
assist in a project's funding that will benefit the state 
highway system. 

Measurement and Data Collection: 

This is an annual measure updated each October. 
Resource Management collects this data from the 
Statewide Transportation Improvement Program 
(STIP) and Permits databases. The dollars are shown 
in the state fiscal year in which construction contracts 
are awarded and permits are issued. 



Improvement Status: 

The number of dollars decreased in fiscal year 2009 
compared to fiscal year 2008. The decrease is due to 
the construction contract awards of some major cost- 
share projects in fiscal year 2008 such as Route 36 in 
Macon, Marion, Monroe and Shelby counties, Route 
100 in Franklin County and Route 67 in Madison and 
Wayne counties totaling $115 million. In fiscal year 
2009, construction contracts were awarded for the 
following cost-share projects: Route 470 in Jackson 
County, Route 71 in Cass County, Route 61 in 
Lincoln County, Route 50 in Franklin County, Route 
H in Greene County, Route 72 in Madison County 
and others. 

MoDOT markets the cost sharing and partnering 
programs throughout the state to build partnerships 
with entities to pool efforts and resources to 
accomplish what may have previously seemed 
unlikely. 



Number of Dollars Generated Through 
Cost-sharing and Other Partnering Agreements 

250 



200 



</> 


r 




o 


o 


150 


o 


E 




a 


c 


100 

50 





















"I 


1 |- 



2007 



2008 

Fiscal Year 



2009 



DESIRED 
TREND 



Q 



6C 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 



i 



sj&Sffl 


i 1 ^K 


^^Atfi > ^M W^L V| 


J? vS^^jr 



leverage Transportation to 
Advance economic Development 

Tangible Result Driver - Roberta Broeker, Chief Financial Officer 



Transportation is essential to Missouri's economic well-being. It plays a critical role in 
creating jobs and stimulating lasting growth for Missouri. In addition, focusing on ways 
to advance economic development helps MoDOT achieve its mission of promoting a 
prosperous Missouri. 




Tracker 

measures of departmental performance 



Leverage Transportation To Advance Economic 
Development 



Number of miles of new four-lane corridors completed-7a 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jay Bledsoe, Transportation System Analysis Engineer 



Purpose of the Measure: 

This measure tracks the miles of additional divided 
highways available to the public. Access to a divided 
highway system supports economic development in 
Missouri. One of MoDOT's recent priorities has been 
completion of four-lane corridors in order to connect 
segments of highway where gaps exist. 

Measurement and Data Collection: 

Projects that create or complete sections of dual- 
divided highways are identified and tracked. 
Completion is defined as the date the project is 
opened to traffic. This is an annual measure updated 
each January. 

Improvement Status: 

More than 60 miles of new four-lane corridors were 
completed during calendar year 2008, primarily on 
U.S. Routes 50, 61 and 65. Progress in 2008 was 



nearly double that of 2007 as projects funded by 
Amendment 3 bonds approved by Missouri voters in 
November 2004 were completed. More than 100 
miles of work to complete four-lane highways are 
included in the current five-year Statewide 
Transportation Improvement Program. 

A MoDOT study completed in 2007 looked at seven 
major economic indicators in non-urbanized counties. 
The indicators are county population, annual wages, 
household income, number of business firms, gross 
sales tax, real estate valuations and per capita 
income. Results showed that counties that have more 
than 15 miles of four-lane highway scored from 9 to 
183 percent higher in these areas than counties with a 
lesser number of divided miles. 



CD 

n 

E 



120.0 
100.0 
80.0 
60.0 
40.0 
20.0 
0.0 



Number of Miles 
of New Four-Lane Corridors Completed 



-6ZJi- 



56.9 



-60*- 




2004 2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 




7A 



Missouri Department of Transportation 



Leverage Transportation To Advance Economic 

Development 



Percent utilization of SIB & STAR loan programs-7b 



Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Brenda Morris, Resource Management Director 



Purpose of the Measure: 

This measure shows the percent utilization of 
MoDOT's revolving loan programs, the Missouri 
State Infrastructure Bank (SIB) and the State 
Transportation Assistance Revolving (STAR) 
program. 

The SIB program, which is administered by the 
Missouri Transportation Finance Corporation 
(MTFC), was authorized by federal law in 1995 to 
finance both highway and non-highway projects. 
The STAR program finances non-highway projects 
such as air, water, rail or mass transit facility 
construction, mass transit vehicles and vehicles for 
elderly or handicapped people. STAR funding is 
appropriated by the General Assembly. 

Measurement and Data Collection: 

This is an annual measure updated each July. The 
percent utilization is the total assets less cash 
available for loans divided by total assets. Resource 
Management collects this data from financial reports 
and a SIB and STAR loans database. 



Improvement Status: 

The percent utilization of the SIB loan program 
increased to 89.1 percent as of June 30, 2009. The 
amount available to loan decreased because: eleven 
entities were approved for loans totaling $23.7 
million; five entities determined they did not need 
their loans totaling $13.2 million; three entities 
reduced their loan amounts by $4.9 million; and 
adjustments were made to the timing of 
disbursements and repayments. 

The percent utilization of the STAR loan program 
decreased to 80.1 percent. The amount available for 
loans increased due to loan repayments and 
investment earnings. The STAR fund has 
approximately $705,000 available for loans. 

Resource Management held partnership development 
training workshops at all districts in fiscal year 2009. 



100 



80 



Si 60 






40 

20 





Percent Utilization of SIB Loan Program 

100 
80 





98.1 ^ 






7ft 5 






k89.1 






















K«iOf^J 






















1.6 


18.6 






9.7 



1 



60 


c 




CD 


40 


O 




(D 




a. 


20 










2007 



2008 

Fiscal Year 



2009 



I Total Assets 

] Available for 

Loans 
•Percent 

Utilization 



DESIRED 
TREND 




II 



October 2009 



7b 



Leverage Transportation To Advance Economic 
Development 



Percent Utilization of STAR Loan Program 

100 




2007 



2008 

Fiscal Year 



2009 



I Total Assets 

] Available for 
Loans 
Percent 
Utilization 



DESIRED 
TREND 




I 




7b (2) 



Missouri Department of Transportation 



Leverage Transportation To Advance Economic 

Development 



Economic return from transportation investment-7c 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Ben Reeser, Financial Resource Administrator 



Purpose of the Measure: 

This measure tracks the economic impact resulting 
from the state's transportation investments. 
Economists have found that transportation 
investments affect employment, personal income and 
economic output. 

Measurement and Data Collection: 

MoDOT works with the Department of Economic 
Development to perform economic impact analyses 
for the state's transportation investments. The 
analyses are performed using a model called the 
Regional Economic Modeling, Inc. (REMI). 
Through these efforts, the department can provide 
state and regional estimates to demonstrate 
employment, income and state benefits related to 
specific projects, corridors and program expenditures. 
This annual measure is updated each October. 

Improvement Status: 

The REMI model results demonstrate the strong link 
between transportation investment and economic 
development. An analysis of the Statewide 



Transportation Improvement Program (STIP) provides 
a summary of economic benefits related to 
transportation investments over the next 20 years. The 
2010-2014 STIP will invest more than $4 billion into 
highway and bridge projects across the state. On 
average, these STIP investments will create 
approximately 7,286 new jobs with an average wage of 
$30,474 per job. As a result, average personal income is 
expected to increase by $309 million. The 2010-2014 
STIP projects will contribute $810 million of economic 
output for the state per year totaling $16.2 billion over 
the next 20 years. This equates to a $3.92 return on 
every $1 invested in transportation. The 2010-2014 
STIP has a lower economic return compared to the 
2009-2013 STIP due to decreased transportation 
investments and a weakened economy. MoDOT 
continues to work with DED to conduct economic 
impact analyses for the various transportation 
investments throughout the state. Additional studies 
can be found online http://www.modot.mo.gov/ 
newsandinfo/EconomicImpactAnalysis.htm. 



Economic Return from Transportation Investment 
Annual Employment Benefit 



10,000 




2008-2012 STIP 



2009-2013 STIP 



2010-2014 STIP 



DESIRED 
TREND 



Q 



October 2009 



7c 



Leverage Transportation To Advance Economic 
Development 



Economic Return from Transportation Investment 
Annual Personal Income 



350 



300 



250 



<2 c 200 
1 = 
S! 150 



100 



50 





2008-2012 STIP 2009-2013 STIP 2010-2014 STIP 



DESIRED 
TREND 



Q 



Economic Return from Transportation Investment 
20-Year Benefit Ratio for Every Dollar Invested 



</> 



Q 2 



1 1 







2008-2012 STIP 2009-2013 STIP 2010-2014 STIP 



DESIRED 
TREND 



G> 



7c (2) 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 



^ 



IB 




Innovative Transportation 
Solutions 

Tangible Result Driver - Mara Campbell, Organizational Results Director 




MoDOT values innovation. The department empowers employees and seeks input from 
stakeholders to generate innovative ideas. Collaboration with staff, academia and indus- 
try makes unique concepts come to life so MoDOT can serve its customers better, faster 
and at less expense to the taxpayer. 




Tracker 

measures of departmental performance 



Innovative Transportation Solutions 



Number and percent of research recommendations implemented-8a 



Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Bill Stone, Organizational Performance Administrator 



Purpose of the Measure: 

This measure tracks the number of completed 
research projects, and the percentage of implemented 
research recommendations. MoDOT realizes the 
importance of supporting innovation and research 
and is driven to provide the department with the latest 
ideas, technologies, and solutions needed to deliver 
the most efficient, safe, and economical 
transportation system. 

Measurement and Data Collection: 

Research projects implemented include any new 
ideas, methods, policies, processes, standards, 
equipment or tools introduced for the purpose of 
improving the department's operation, services, or 
products. For this measure, research projects are 
categorized into two areas: 1) Information and policy 
guidance research, and 2) Technical, product-focused 
research. Both categories are reported as the number 
of completed activities and percent of 
recommendations implemented. Examples of 
information and policy guidance research products 
include determining the economic impact of highway 
construction or smoother pavements, or development 
of freight planning agendas. Technical, product- 
focused research projects examples include 
developing passing lane alternatives, or concrete 
curing specifications. 




For these research products, the definition of 
implemented includes all solutions that have been or 
are being applied. "Percent of research 
recommendations implemented" is determined by 
dividing the number of research projects producing 
implementable results by the total number of research 
projects completed during the reporting period. 

MoDOT' s elevated emphasis on strategically focused 
research and its implementation should result in 
better and more economical transportation products 
and services delivered. Data for this measure is 
collected and analyzed annually with updates in the 
July Tracker edition. 

Improvement Status: 

During fiscal year 2009, MoDOT' s research program 
completed 30 total research projects. Seventeen 
projects were categorized as information and policy 
guidance reports and are considered implemented. 
Thirteen projects were categorized as technical, 
product-focused reports. Nine of those projects 
produced implemented results within the department. 
This represents a 69 percent implementation rate for 
the technical report recommendations. 

Organizational Results has made a more concerted 
effort to develop research project work plans that 
have an implementation element included. This is for 
both in-house and contract research. Request for 
proposals (RFPs) for contract research are now 
required to include implementation as one of the 
deliverables for each project. This focus leads to 
more usable solutions and better value. While not all 
research results or solutions can be implemented, 
MoDOT recognizes the importance and value of 
conducting a research program driven to make a 
difference. 

Within the last year, Organizational Results has 
implemented a project- tracking tool, which has 
brought a better mechanism to track the progress of 
projects and their implementation. 



8a 



Missouri Department of Transportation 



Innovative Transportation Solutions 



Number and Percent of Research 
Recommendations Implemented 



c 

O 

o 
o 

Q. 



100 
80 
60 
40 
20 
04 



HZ 



79 
(15) 





62 
(8) 



67 
(8) 



□ Information Research 

□ Technology Research 



69 
(9) 



2006 2007 2008 

Fiscal Year 



2009 



DESIRED 
TREND 







*(n) Indicates the number of research recommendations implemented 




October 2009 



8a (2) 



Innovative Transportation Solutions 



Number of external awards received-8b 



Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Bill Stone, Organizational Performance Administrator 



Purpose of the Measure: 

This measure tracks the number of external awards 
received by the department. These awards display 
the department's dedication and efforts towards 
efficiency, innovation and quality throughout the 
organization. This information enables the 
department to measure progress and encourage 
further participation in award programs. It also 
provides opportunities for the department to increase 
public awareness of department activities. 

Measurement and Data Collection: 

Each district and division office tracks the awards 
presented to the department by external 
organizations. This includes all awards presented to 
individuals, teams, districts, divisions and MoDOT as 
a whole. Data for this measure is updated quarterly. 



Improvement Status: 

In the first quarter of fiscal year 2010, MoDOT 
received six awards. One award recognized 
MoDOT' s TRACKER for Outstanding Efforts in 
Producing a High Quality Service Efforts and 
Accomplishments Report for Fiscal Year 2008 from 
Advancing Government Accountability (AG A). 
Right of Way received two awards, Innovation of 
Outdoor Advertising and the Chairman's Award in 
Outdoor Advertising. 

MoDOT continues to enter various competitions to 
have its work judged against the efforts of other 
organizations. 



0) 

n 

E 

3 



70 
60 
50 
40 
30 
20 

10 H 




Number of External Awards Received 



47 



52 



65 



2007 2008 2009 YTD 2009 YTD2010 

Fiscal Year 



DESIRED 
TREND 



Q 



8b 



Missouri Department of Transportation 



Innovative Transportation Solutions 



Percent of best practices by implementation status-8c 

Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Bill Stone, Organizational Performance Administrator 



Purpose of the Measure: 

This measure tracks the percent of best practices 
implemented within MoDOT. Best practices show 
how MoDOT employees are applying innovation to 
improve daily operations. 

Measurement and Data Collection: 

MoDOT uses a simple five-question submission form 
for employees to share how they have improved the 
ways of accomplishing daily work. Submissions are 
evaluated and verified by managerial and technical 
staff. Those submissions approved as best practices 
are shared with MoDOT employees through online 
and printed publications. Every six months, division 
and district managers report best practice 
implementation status. This measure will have 
updates in the July and January Tracker editions. 

Improvement Status: 

During fiscal year 2009, MoDOT' s Solutions at 
Work has verified and shared 10 best practices with 
department employees. Seven of those best practices 
have been shared within the past 30 days and will be 
reported in the next survey cycle in January 2010. 
Similarly six best practices from fiscal year 2008 are 



included in this survey cycle. Overall, 80 percent of 
the best practices have been fully implemented with 
15 percent partially implemented and 5 percent still 
under review. With 95 percent of best practices 
partially or fully implemented, MoDOT is 
aggressively taking advantage of best practices. The 
15 percent partially implemented is primarily due to a 
delay in securing a fabrication contract on two of the 
items. The implementation rate for the fiscal year is 
nearly the same as the previous year with a 
significant reduction in the percent of best practices 
still being reviewed. This is a clear indication that 
implementation of approved best practices has 
become a priority. Monthly statewide 
videoconferences to discuss evaluations and 
implementation issues should continue to drive 
implementation numbers upward. While many of 
these 10 best practices are tools and equipment 
modifications to make work faster and safer, some 
actual savings were realized. Most notably the 
department saved more than $2 million through a 
process to modify low-water crossings and bank the 
stream mitigation credits for other projects. 



100 



80 



§ 60 

o 

I 40 



20 



Percent of Best Practices by 
Implementation Status 



tfflJ 



1= 



5 15 



□ Under Review 

□ Partial 

□ Full 



2007 



2008 

Fiscal Year 



2009 



DESIRED 
TREND 



Q 



October 2009 



8c 



Innovative Transportation Solutions 



Percent of Implementation by Best Practice 
Year-to-Date, Fiscal Year 2009* 






0) 
O 

o 

D 



0) 

GQ 



STIP Map Consolidation 

Stream Mitigation Bank 

Shouldering Machine 

Mud Pump T-Handle 

Remote Wake-Up for Computers 

Concrete Saw Wheels 

Breakaway Sign Tool 

Foot Pedal for Hydraulic Drivers 

Sign Mounting System 


















1 






































El 
















1 
























1 1 1 ■■ 



10 20 30 40 50 60 70 80 90 100 

Percent 



*Best practices too recent to include in this survey cycle include: a bridge deck repair clamp, a steel plate transport 
trailer, a string trimmer fix, a guardrail pusher, a hitch-haul ramp, a mud jack pipe, and an employee concerns 



database. 




8c (2) 



Missouri Department of Transportation 



Innovative Transportation Solutions 



Number of dollars saved by increasing MoDOT's productivity-8d 

Result Driver: Mara Campbell, Organizational Results Director 
Measurement Driver: Jen Harper, Organizational Performance Engineer 



Purpose of the Measure: 

This measure enables MoDOT to assess its 
productivity by tracking cost savings indicative of 
practical design, value engineering, Performance Plus 
and good engineering judgment. 

Measurement and Data Collection: 

The cost-saving methods used by MoDOT are so 
broad that this measure focuses on savings measured 
through the Performance Plus program. The 
Construction Cost Savings and the Project Scoping 
and Estimating incentives are verified quarterly, 
while the Injury Reduction incentive was verified on 
a semi-annual basis but has been discontinued. The 
number of dollars saved is calculated for each of the 
incentives. The amount paid out to employees is no 
longer subtracted from the reported savings in order 
to report the data in a timely manner. Note that the 
Construction Cost Savings incentive is now 
calculated in the same manner as the Project Scoping 
and Estimating and the Injury Reduction incentives, 
that is, calculations are based on all of the project 
offices/districts whether or not they qualified. The 
historical data was recalculated to reflect these 
changes. For the Construction Cost Savings 



incentive and the Project Scoping and Estimating 
incentive, savings are reported in the same quarter as 
the data is measured. For the Injury Reduction 
incentive, data is reported in the quarter the 
incentives are paid out to the employees due to a 
processing lag. For the Construction Cost Savings 
and Project Estimating and Scoping incentives, the 
measurement data reflects July to September FY 
2010. For the Injury Reduction incentive, the data 
reflects January through June FY 2009. Data for this 
measure is updated quarterly. 

Improvement Status: 

For the first quarter of fiscal year 2010, MoDOT 
saved $5.1 million through the Construction Cost 
Savings incentive. 

In the first quarter of fiscal year 2010, $43.0 million 
was saved through the Project Scoping and 
Estimating incentive. 

From January to June 2009, over $164 thousand was 
lost through the Injury Reduction incentive. This 
incentive has been discontinued as of July 1, 2009. 



Number of Dollars Saved by 

Increasing MoDOT's Productivity 

Construction Cost Savings Incentive 

(in millions) 




2007 2008 2009 1 st Qtr 2009 1 st Qtr 201 

Fiscal Year 



DESIRED 
TREND 



Q 



October 2009 



8d 



Innovative Transportation Solutions 



Number of Dollars Saved by 
Increasing MoDOT's Productivity 

Project Scoping & Estimating Incentive 
(in millions) 





200 

150 

100 

50 








— 1 






S2 










_o 




123.9 




o 
a 










3.4 


1 1 






2008 




2009 lstQtr2009 

Fiscal Year 


1st Qtr 2010 



DESIRED 
TREND 



8 



Note: The desired trend in the Project Scoping and Estimating Incentive is to keep the variance 
between the STIP estimate and low bid amount to percent. 



<2 
O 

a 



Number of Dollars Saved by 

Increasing MoDOT's Productivity 

Injury Reduction Incentive 

Based on Payout Period 

(in thousands) 









i ^nn 


1 ,684.2 


1 ,ouu 
i nnn 




1 ,uuu 




^nn 




ouu 

n 




u 




1 1 


i i 




-164.1 


^nn 




yjVJVJ 

i nnn 


-285.3 



2008 



2009 

Fiscal Year 



Jan to June 2009 



DESIRED 
TREND 



Q 



8d(2) 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 



fast projects that are of 
Great value 

Tangible Result Driver - Dave Nichols, Director of Program Delivery 



MoDOT customers expect that transportation projects be completed quickly and provide 
major improvements for travelers. MoDOT will honor project commitments because it 
believes in integrity. 




Tracker 

measures of departmental performance 



Fast Projects That Are of Great Value 



Percent of programmed project cost as compared to final project cost-9a 



Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Renate Wilkinson, Planning and Programming Engineer 



Purpose of the Measure: 

This measure determines how close MoDOT's total 
project completion costs are to the programmed 
costs. The programmed cost is considered the project 
budget. 

Measurement and Data Collection: 

MoDOT determines the completed project costs and 
compares them to the programmed costs. The 
completed project costs are reported during the fiscal 
year in which the project is completed. 







Project costs include design, right of way purchases, 
utilities, construction, inspection and other 
miscellaneous costs. The programmed cost is based 
on the amount included in the most recently approved 
Statewide Transportation Improvement Program. 
Completed costs include actual expenditures. The 
costs do not include those that might result from any 
legal claims, which are rare occurrences, regarding 
the projects after they are completed. Positive 
numbers indicate the final (completed) cost was 
higher than the programmed cost. 

This is an annual measure updated each quarter. In 
November of each year, this data is provided to the 
Missouri Legislature through the Report to the Joint 
Committee on Transportation Oversight. 

Improvement Status: 

As of September 30, 2009, for fiscal year 2010, a 
total of 87 projects were completed at a cost of $384 
million. This represents a deviation of 0.29 percent 
or $1 million more than the programmed cost of $383 
million. 

In fiscal year 2009, a total of 41 1 projects were 
completed at a cost of $1,593 billion. This represents 
a deviation of 0.31 percent or $5 million more than 
the programmed cost of $1,588 billion. 

District construction budgets are adjusted based on 
variation from programmed costs. The ideal status is 
no deviation in the programmed vs. final project cost, 
or percent. For projects completed in the five-year 
period from 2005 to 2009, final costs of $6,321 
billion were within 1.02 percent of programmed 
costs, or $64.8 million less than the programmed cost 
of $6,385 billion. 

While a number of states track construction costs, 
few provide data for total project costs. Fewer still 
compare programmed total project costs to final total 
project cost. The following graph shows how 
MoDOT performance compares with neighboring 
Nebraska. In 2006, both states were within 4 percent 
of each other. In other years, it varied close to 10 
percent. Data for Nebraska is updated annually. 



9a 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Percent of Programmed Project Cost 
as Compared to Final Project Cost 





8.00 
6.00 
4.00 
2.00 
0.00 
-2.00 
-4.00 
-6.00 












V . .N 




□ 


5.42 


"LT" 

7.71 










7.23 


D 












c 


2.07 
n « <>> 




CD 
O 


-2.84 y/*^ 


1.61 


S ^-2.57 ^ 


U.OI 


u.^y 




<D 

a. 










IT ^ -2.2^ 








DESIRED 
TREND 




2005 


2006 


2007 2008 

Fiscal Year 


2009 


YTD2010 


^ 



Positive numbers indicate the final (completed) cost was higher than the programmed cost. 
Data from Nebraska Department of Roads, one-year schedule of highway improvement projects. 




October 2009 



9a (2) 



Fast Projects That Are of Great Value 



Average number of years it takes to go from the programmed 
commitment in the Statewide Transportation Improvement Program to 
construction completion-9b 



Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Machelle Watkins, Transportation Planning Director 



Purpose of the Measure: 

This measure monitors how quickly projects go from 
the programmed commitment to substantial work 
completion of a construction project. 

Measurement and Data Collection: 

MoDOT compares how long it takes from when the 
project is added to the Statewide Transportation 
Improvement Program (STIP) to when the project is 
completed. Project completion is defined as fiscal 
closure, which happens after the visible construction 
work has been completed. Data is categorized by the 
type of work and distinguishes between design and 
construction stages. This is an annual measure and 
data is updated in October. 

In general, resurfacing and safety projects take the 
least amount of time to develop and complete, around 
two to three years. New or improved bridge projects 
take more time, around four to five years. New or 
expanded highways and major bridges take yet more 
time, from four to eight years to develop and 
complete. 



Improvement Status: 

From 2007 to 2008, design time for resurfacing 
projects increased to 1.6 years. Design time for 
safety projects decreased slightly to 1.1 years. 
Design time for new or improved bridges also 
decreased slightly to 2.7 years. The design time 
average for new or expanded highways decreased to 
2.7 years. The design time for major bridges 
increased to 1.9 years. It should be noted, though, 
that data samples for major bridges are usually small, 
which allows for one to two projects to affect the 
averages that are reported. 

Construction times from 2007 to 2008 decreased by 
about half for all worktype categories. This can be 
partially attributed to the fact that the method of 
calculating construction time has changed. Prior to 
2008 the end date of construction was determined by 
using the date projects were fiscally closed, whereas 
now the date of substantial work completion is used. 
The date of substantial work completion more closely 
corresponds to what the traveling public would 
perceive as completion of construction. 



9b 




Missouri Department of Transportation 



Fast Projects That are of Great Value 



Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP 

to Construction Completion 

Resurfacing Projects 



5.00 

B 4.00 
<D 

i 3.00 
O 

| 2.00 

E 
■i l.oo 



o.oo 



3.0 



1.2 



2.2 



2.1 



2.4 



1.4 



1.3 



1.7 



2004 2005 2006 2007 

Calendar Year 



2.5 



0.9 



2008 



B- 



□ Award Date to 
Construction 
Completion 

■ Programmed 
Commitment to 
Award 



DESIRED 
TREND 




Average Number of Years it Takes to Go from the 
Programmed Commitment in the STIP 
to Construction Completion 
Safety Projects 



4.00 



52 

a 3.00 

>- 

2 2.00 

o 
n 

=J 1.00 



0.00 

















3.3 








Z.ti 


2.0 

m 




V A 






1.7 


0% 






1.7 










1.5 






1.4 


















0.6 

D 








D 




I 




1 











2004 



2005 2006 2007 

Calendar Year 



2008 



□ Award Date to 
Construction 
Completion 

■ Programmed 
Commitment to 
Award 






DESIRED 
TREND 




October 2009 



9B(2) 



Fast Projects That Are of Great Value 



Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP 

to Construction Completion 

New/Improved Bridge 



D 

> 



<D 

E 



6.00 
5.00 
4.00 
3.00 
2.00 
1.00 
0.00 



4.8 



2.1 



2004 



4.6 



4.8 



4.0 



2.1 



PRF 




1.9 




2005 2006 2007 

Calendar Year 



3.5 



0.8 



2008 



3E 



□ Award Date to 
Construction 
Completion 

■ Programmed 
Commitment 
to Award 



DESIRED 
TREND 




J 



Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP 

to Construction Completion 

New/Expanded Highway 

10.00 



52 
O 

<D 

>- 



<D 

£ 

3 



8.00 



Z 6.00 



4.00 



2.00 



0.00 



8.2 




8.3 


7.6 7.6 


3.1 

1 




3.2 

1 




3.9 

i 




3.7 




4.6 

1 



2004 2005 2006 2007 

Calendar Year 



2008 



□ Award Date to 
Construction 
Completion 

□ Programmed 
Commitment 
to Award 



DESIRED 
TREND 




9B(3) 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Average Number of Years it Takes to Go from the 

Programmed Commitment in the STIP 

to Construction Completion 

Major Bridge 
10.00 



<2 8.00 

o 

^ 6.00 



E 



4.00 



2.00 



0.00 



7.8 




6.8 


3.5 

Q 


6.6 
«; l 






3.3 








4.0 




^^ 




2.1 




N/A 










■ 




i 





2004 



2005 2006 2007 

Calendar Year 



2008 



□ Award Date to 
Construction 
Completion 

■ Programmed 
Commitment to 
Award 



DESIRED 
TREND 





October 2009 



9b (4) 



Fast Projects That Are of Great Value 



Percent of projects completed within programmed amount-9c 

Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 



Purpose of the Measure: 

The measure tracks the percentage of projects 
completed within the programmed amount. It 
includes separate categories for projects over and 
under one million dollars. 

Measurement and Data Collection: 

The completed project cost is compared to the 
estimated cost for each project. The percentage of 
projects completed within the estimated cost is 
gathered from across the state. 

Project costs include design, right-of-way purchases, 
utilities, construction payments, inspection and other 
miscellaneous costs. 

This is an annual measure updated each quarter. 



Improvement Status: 

MoDOT desires that all projects be completed within 
the programmed amount, thereby allowing the greatest 
number of projects to be built with the funding 
available. MoDOT' s data indicates that there is a great 
deal of deviation among individual projects with half 
over and half under budget. In fiscal year 2010, 67 
percent of projects programmed over $1 million were 
completed within the budgeted amount, while 52 
percent of projects under $1 million came in at or below 
budget. Emphasis has been placed on scoping projects 
and developing estimates that represent the true cost of 
project delivery. MoDOT is striving to deliver quality 
projects cheaper by using practical design and by 
encouraging the use of value engineering. 



Percent of Projects Completed within 
Programmed Amount 



100 



80 



£ 60 

0) 

O 

40 



20 








g 1 


-i El — i 

54 
48 


1 — . 

52 



1 



□ Over$lM 

□ Under $1M 



2007 



2008 2009 

Fiscal Year 



YTD2010 



DESIRED 
TREND 



e 



9C 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



100 

80 



C 60 
<D 

O 

© 40 



20 




Percent of Projects Completed within 

Programmed Amount 

Distribution of Projects by Amount of Variance 

Fiscal Year 2010 




36 



^d^~ 




36 



<-10% 



-10%ol0% 

Variance 



>io% 



I 



■ Over$lM 
D Under $1M 



DESIRED 
TREND 



8 



J 



350 
300 

250 

O 

A 200 

E 

= 150 

100 

50 





Percent of Projects Completed within 

Programmed Amount 

Number of Projects by Amount 





31 


9 


^J259 

1 




E 

198 

r i 44 



2007 



2008 2009 

Fiscal Year 



YTD2010 



■ Over$lM 
n Under $1M 



October 2009 



9c (2) 



Fast Projects That Are of Great Value 



Percent of projects completed on time-9d 



Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 



Purpose of the Measure: 

This measure tracks the percentage of projects 
completed by the commitment date established in the 
contract. Adjustments to the completion date are 
made when additional work is required or for unusual 
weather occurrences. It indicates MoDOT's ability to 
complete projects by the agreed upon date. 

Measurement and Data Collection: 

The project manager will establish project 
completion dates for each project. They are 
documented in MoDOT's SiteManager and STIP 
databases, and become part of the Plans, 
Specifications & Estimates submittal. The actual 
completion date is documented by the resident 
engineer and placed in MoDOT's project 
management system. 



This is an annual measure updated each quarter. 

Improvement Status: 

The results indicate that 95 percent of projects 
completed in fiscal year 2010 have been on time. 
MoDOT has focused on reducing the number of days 
available for construction in order to reduce 
congestion and inconvenience to the traveling public, 
while stressing the importance of completing projects 
on time. To achieve timely completion of 
improvement projects, an emphasis has been placed 
on reviewing construction schedules and assessing 
liquidated damages. 



Percent of Projects Completed on Time 



100 



0) 

o 





80 




2007 



2008 



2009 



YTD2010 



Fiscal Year 



DESIRED 
TREND 



Q 



9d 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Percent of change for finalized contracts-9e 



Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 



Purpose of the Measure: 

The measure tracks the percentage difference of total 
construction payouts to the original contract award 
amounts. This indicates how many changes are made 
on projects after they are awarded to the contractor. 

Measurement and Data Collection: 

Contractor payments are generated through 
MoDOT's SiteManager database and processed in 
the financial management system for payment. 
Change orders document the underrun/overrun of the 
original contract. 



Improvements Status: 

MoDOT's performance of 0.3 percent in fiscal year 
2010 is below the target of two percent. The overall 
improvement is a result of a strong emphasis placed 
on constructing projects within budget, the use of 
practical design and value engineering. By limiting 
overruns on contracts, MoDOT can deliver more 
projects, leading to an overall improvement of the 
entire highway system. The Performance Plus 
employee incentive program has placed additional 
emphasis on completion of projects within budget. 



This is an annual measure updated each quarter. 



Percent of Change for Finalized Contracts 
Total Contractor Payment vs. Award Amount 



c 

O 2 

0) 



n n 




2007 



2008 2009 

Fiscal Year 



YTD2010 



DESIRED 
TREND 



fl fl 



October 2009 



9E 



Fast Projects That Are of Great Value 



Average construction cost per day by contract type-9f 

Results Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction & Materials Engineer 



Purpose of the Measure: 

This measure tracks the cost per day for project 
completion to determine the impact to the traveling 
public, enabling MoDOT to better manage project 
completion needs. 

Measurement and Data Collection: 

This information is gathered by extracting the actual 
time used for construction from the summary of days 
used in the SiteManager database and dividing it by 
the total costs of the project. 

The measurement groups construction contracts into 
three categories: 

> WD working day contracts 

> CD calendar day contracts and; 

> A + B or innovative contracts that provide 
incentive/disincentives to the contractor for 
early completion. 



This is an annual measure updated each quarter. 

Improvement Status: 

The greater use of A+B and calendar-day contracts 
resulted in a larger amount paid per calendar day in 
the first quarter of fiscal year 2010. The 1-64 and 
kcICON Design-Build projects are included in the 
A+B category. Total payments for these two projects 
were over $63 million during this period. MoDOT' s 
strategy of utilizing innovative contracting techniques 
and Design-Build projects has resulted in faster 
contract completion and fewer delays to the traveling 
public. Contract types are reviewed to make a 
determination of the most effective use of resources 
for timely completion of projects. 



Average Construction Cost Per Day by Contract Type 



80,000 



60,000 



S2 

E 40,000 
O 

a 



20,000 





1 




__[ 








I 






8,059 
14,404 




■3 


OO 

E9 CO 


•O 1 
00 1 

IT 



1 



□ Working Day 

□ Calendar Day 

□ A+B 



DESIRED 
TREND 



Q 



2007 



2008 2009 

Fiscal Year 



YTD2010 



9f 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Average Construction Cost Per Day by Contract Type 

All Contract Types 



24,000 
18,000 



</> 

= 12,000 

O 

Q 

6,000 



13,738 



2007 



17,971 



15 r 258 



2008 2009 

Fiscal Year 



19,994 



YTD2010 



DESIRED 
TREND 



Q 



Average Construction Cost Per Day by Contract Type 
Number of Active Contracts 



600 

500 

400 
O 

n 

£ 300 

z 

200 

100 





2007 



570 □ 




555 □ 




488 U 


353 □ 




107 


89 






20 A 




^ 37 


9 



2008 2009 

Fiscal Year 



YTD2010 



^"Working Day 
□ Calendar Day 






DESIRED 
TREND 



fl fll 



J 



October 2009 



9F(2) 



Fast Projects that Are of Great Value 



Unit cost of construction expenditures-9g 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Kenneth Voss, Bidding and Contract Services Engineer 



Purpose of the Measure: 

This measure tracks how MoDOT projects provide 
great value by comparing the cost of major items of 
work for MoDOT projects to other state DOTs. 
MoDOT customers should be able to gain an 
understanding of what it costs for a DOT to install an 
item of work. While value should not be defined as 
MoDOT prices per unit being the lowest as compared 
to other DOTs, prices can be compared keeping in 
mind that labor rates, material availability and 
general project conditions such as urban vs. rural will 
vary from state to state. 

Measurement and Data Collection: 

Value in this measure has simply been related back to 
dollars per unit of measure. MoDOT staff categorizes 
raw data from an outside vendor for the unit cost 
from other states. FHWA is the source for 
determining the "lowest in the U.S." FHWA is 
currently retooling its method of determining state 
price indexes. This is a success for DOTs since 
FHWA's old method produced numerous pieces of 
erroneous data. Due to the data discrepancies the 
lowest in the country was selected from the best of 
what was available and the overall index of some of 



the surrounding states is not reported. This is an 
annual measure updated each January. 

Improvement Status: 

Excellent competition in the past year has enabled 
MoDOT to realize almost a seven percent reduction 
in unit prices for bridge construction - the second 
largest percentage decrease in this area among 
Missouri's surrounding states. MoDOT was also 
below the surrounding states average increase in unit 
prices for concrete and asphalt paving. The 21 
percent increase in unit prices for asphalt paving is 
due to a spike in the cost of asphalt binder. In the past 
year, MoDOT had an average of more than 4.8 
bidders per proposal as compared to fewer than 3.5 
bidders per proposal just a couple of years ago. 
Projects over $20 million are receiving an average of 
more than six bids per proposal which can be 
attributed to smaller programs in surrounding states 
and MoDOT' s efforts to "balance" the bid openings 
by spreading out the big jobs in different months. 
MoDOT has also expanded the use of alternate 
technical concepts that give bidders and designers 
more flexibility to deliver the best value for every 
dollar spent. 



to 
£ 

O 
Q 



70 
60 
50 
40 
30 
20 
10 




Unit Cost of Construction Expenditures 
Concrete Pavement 
9" Equivalent Square Yard 



o 

E 
o 

.c 
o 

O 




CD 

co 

CO 



C 
C 




O 

C 




co 
O 

CO 

C 



o 

CO 
CO 



O 

CO 

O 

A 




O 
O 



CO 

O 

CO 

C 
O 



DESIRED 
TREND 



© 






State 



Lowest for surrounding states 



9g 



Missouri Department of Transportation 



Fast Projects that Are of Great Value 



52 
O 

O 
Q 



Unit Cost of Construction Expenditures 
Asphalt Price per Ton 






90 

80 

70 

60 

50 

40 

30 H 

20 



m — I 



m El 



n 



i 



D2006 

□ 2007 

□ 2008 



CO 

o 

c 



co 
O 
co 

C 
D 



0) 
O 

CO 
CO 

O 

C 

c 




o 
E 




CO 

O 


* 


o 

5 


o 

D 


C 
0) 


CO 

C 
O 


CO 

O 

n 


o 


^ 


^ 




<d 




o 






z 





o 

CO 
CO 



DESIRED 
TREND 







State 






Lowest for surrounding states 



2 

£ 6 
O 

a 



4 

2 H 





Unit Cost of Construction Expenditures 
Soil Excavation per Cubic Yard 




1 



it 

tf> I — m 



CO 

O 

C 



CO 

O 

CO 

C 
D 



a 

C 
(1) 



O 

E 
o 

D 

o 



o 


o 


■c 


CD 


^ 


3 


CO 


CO 


o 


CO 


2 


CO 


CD 


CO 


C 

c 




s 


0) 


Z 





CO 

D 

CO 

C 
D 




1)2006 

□ 2007 

□ 2008. 



State 



DESIRED 
TREND 



© 



* Lowest for surrounding states 

Footnote for the charts above: 

Source data for states other than Missouri from Oman Systems Bid Tabs Professional latest data available as of 

January 2009. Items include common excavation items paid for by the cubic yard. Missouri data from MoDOT bid 

history. 



October 2009 



9G(2) 



Fast Projects that Are of Great Value 



140 

120 

100 

5 80 



o 
o 



60 
40 
20 



Unit Cost of Construction Expenditures 
FHWA Bridge Cost per Square Foot 



ru. 



IT 



D 2005 

□ 2006 

□ 2007 






CO 

O 

c 



CO 


. 


CO 

O 

CO 

C 
D 


O 


>. 


o 

CO 

C 

o 


o 

CO 
CO 


CO 

g 


o 

c 


< 


2 


^ 


(D 


0) 



o 
o 



State 



o 
o 

CO 
CO 



C 

c 
o 



D 

E 
o 

.c 
D 

o 



c 

"co 

C 
O 

o 

CO 



DESIRED 
TREND 



o 



*Lowest in U.S. 

Source data from FHWA memo "Bridge Construction Unit Cost" dated January 2009. FHWA does not publish an 

average U.S. cost per square foot for bridges. 




9G(3) 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Annual dollar amount saved by implementing value engineering-9h 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Joe Jones, Engineering Policy Administrator 



Purpose of the Measure: 

This measure tracks the amount of money MoDOT 
saves by implementing value engineering proposals. 

Measurement and Data Collection: 

Value Engineering has saved MoDOT over $450 
million since 1988. VE achieves savings at the design 
phase and at the construction phase of a project. VE 
utilizes a team approach to refine the purpose and 
need and then develop innovative and creative ideas, 
which result in project savings while optimizing 
project performance. The VE team is usually 
independent from the project core team and includes 
participants from various disciplines both from 
within and outside of MoDOT. VE studies are done 
on projects at all stages of development, from the 
concept stage to final design and during construction. 

Traditionally, VE studies during the design phase of a 
project were a five-day formal event that required a 
tremendous amount of organization and facilitation. 
As a result, VE studies were only done on the 
significant few projects where large savings could be 
realized. In an effort to increase the number of VE 
studies being done and thus increase the potential for 
cost savings, the format of the study has been revised 
to be more flexible. VE studies now match the size 
and needs of the project, ranging from four hours to 
five days. This change has increased the number of 
VE studies being done during the design phase of the 
projects. 



VE savings are reported annually to the Federal 
Highway Administration by each state and the 
national results are available for Federal Fiscal Year 
2008. For design phase savings, Florida is the best in 
the nation showing $480 million implemented. For 
construction phase savings, Rhode Island is the best 
in the nation showing $15 million implemented. 
When compared to states surrounding Missouri, 
Kentucky reported $34 million saved during design 
and Illinois reported $5.98 million saved during 
construction. Direct comparison to other states is 
challenging because of differences in construction 
program size and project development processes. 

This is an annual measure using a federal fiscal year, 
running from Oct. 1 to Sept. 30. Annual updates are 
reported in the October Tracker edition, however the 
year-to-date total for the current fiscal year is 
included in each of the other editions. 

Improvement Status: 

For federal fiscal year 2009, MoDOT design savings 
were $23.5 million. 

For federal fiscal year 2009, MoDOT construction 
savings from VECP were $3.10 million and 81 out of 
96 proposals submitted were approved. 




October 2009 



9h 



Fast Projects That Are of Great Value 



100 

W 80 
«2 c 

gi 60 

Q £ 40 

20 





2005 



Kentucky 



61 



Kentucky 

s— 



^H 




2006 2007 2008 

Federal Fiscal Year 




2009 



Annual Dollar Amount Saved bylmplementing Value Engineering 

Design Phase 

Washington 
1.112 

D Florida N ew Jersey F '° rida 

414 Newjersey ^ 

■ 3 g □ 






Missouri 






D Best In The 
Nation 

▲ Best of 
Surrounding 
States 



DESIRED 
TREND 



Q 



Annual Dollar Amount Saved by Implementing Value Engineering 

Construction Phase 



7 
6 
5 



52 §4 

= I 

OE, 



2 
1 




2005 



Virginia 
6.71 



Rhode Island 
15.00 

a 



2006 2007 2008 

Federal Fiscal Year 



2009 



Georgia 
5.6 


a 


Rorida 


Illinois 
5.98 

i A 1 




a 




5.25 

□ 


^ 








; 


\rkansa 


M 








Michigan 
1.6 


ZJ ZZ 








A 


m 

1 A 








^ i 




1 1 















□ Missouri 



□ Best In The 
Nation 

▲ Best of 

Surrounding 
States 



DESIRED 
TREND 







9h(2) 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Percent of customers who feel completed projects are the right 
transportation solutions-9i 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver Kathy Harvey, State Design Engineer 



Purpose of the Measure: 

This measure provides information regarding the 
public's perception of MoDOT's performance in 
providing the right transportation solutions. 

Measurement and Data Collection: 

Data for this measure is collected through an annual 
survey that is sent to users of projects that were 
completed and opened to traffic within the previous 
year. The goal is for the MoDOT districts to identify 
30 projects - three per district - in three different 
categories (large - major route listed as or funded 
through major project dollars; medium - district- wide 
importance; and small - only local significance). 

A sample of residents is drawn from zip code areas 
adjoining the roadway where the project was recently 
completed. The samples have included 400 addresses 
per project areas for a total of 12,000 surveys in 2006 
and 2008, and 11,600 in 2007 (29 projects). Nearly 
2,900 surveys were returned in the initial survey, 
more than 2,300 were returned in 2007, and 2,697 
were returned in the most recent survey. 

This measure is reported annually in January. 
Districts will continue to identify one project in each 
of the three categories to be surveyed, although it is 



recognized that it might not be possible for every 
district to have three projects that meet the criteria 
each year. 

Improvement Status: 

Project- specific questions were asked of MoDOT 
customers and each showed a high level of 
satisfaction with important goals such as safety, 
convenience, less congestion, handles traffic 
efficiently, easy to navigate, easy to understand and 
well marked. 

The overall results show that most Missourians are 
very satisfied with both the local project and 
generally believe that MoDOT provides the right 
transportation solutions. 92.8 percent of the 
respondents were either "very" or "fairly" familiar 
with the project roadway. 69.2 percent of the 
respondents were regular users of the affected 
roadway. The majority of respondents thought that 
the project made the roadway safer (95.4 percent), 
more convenient (91.2 percent), less congested (82.7 
percent), easier to drive (94.2 percent), better marked 
(92.3 percent) and was the right transportation 
solution (94.7 percent). 




October 2009 



9i 



Fast Projects That Are of Great Value 



Percent of Customers Who Feel Completed Projects 
Are The Right Transportation Solutions 

100 

80 



C 60 

© 

O 

I 40 



20 




i#"H 



1.8 2.9 1.7 

1 l i 



2.7 3.2 3.7 

I I IX 



Not at all Not really Somewhat 

Response 



70.2 



m 



D2006 
D2007 
D2008 



Very much 



DESIRED 
TREND 



Q 




91 (2) 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 




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1 




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ttm 



3 



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Environmentally responsible 

Tangible Result Driver - Dave Nichols, Director of Program Delivery 



MoDOT takes great pride in being a good steward of the environment, both in the 
construction and operation of Missouri's transportation system and in the manner in 
which its employees complete their daily work. The department strives to protect, con- 
serve, restore and enhance the environment while it plans, designs, builds, maintains 
and operates a complex transportation infrastructure. 




4\ 



■ 






Tracker 

measures of departmental performance 



Environmentally Responsible 



Percent of projects completed without environmental violation- 10a 



Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Kathy Harvey, State Design Engineer 



Purpose of the Measure: 

This measure tracks environmental violations. 
MoDOT projects must comply with several 
environmental laws and regulations. To be in 
compliance, MoDOT makes commitments 
throughout the project development process that must 
be carried forward during construction and 
maintenance. In addition, the various permits 
obtained for projects also contain specific 
requirements for compliance. MoDOT must also 
comply with the environmental laws and regulations 
as it conducts its daily work in all areas of the 
organization. 

If a violation is noted, it can result in either a Letter 
of Warning (LOW) or a Notice of Violation (NOV) 
to MoDOT. Letters of Warning can also be received 
as simply that, a warning to MoDOT of a special 
circumstance to be aware of, or for a situation that 
needs to be monitored so that a violation does not 
occur. For that reason, LOWs never will be 
eliminated but should be kept to a minimum. 
However, it is unacceptable to the department to have 
an NOV. 

Measurement and Data Collection: 

Both LOWs and NOVs are written correspondence to 
MoDOT or MoDOT' s contractors from regulatory 
agencies, which are tracked in a MoDOT database by 
location or project number, as appropriate. Where 
tracked by project, the project with violations 
received may span several years. The first chart is 
based on a calendar year of construction projects 
reported to be completed during that year and the 
number of violations received on those projects over 
the life of the project. The second chart is a report by 
calendar year of the LOWs and NOVs received by 
the department for any activity and the data is 
updated quarterly. 



Improvement Status: 

The percentage of projects completed without 
environmental violation shows a relatively level trend 
line for the past five years. For 2008, 98.4 percent of 
projects were completed without any environmental 
violations. In 2008, MoDOT received two NOVs and 
four LOWs, significantly reducing the number of 
both NOVs and LOWs from the previous two years. 
For 2009: 

First quarter 2009 - MoDOT received one 
LOW and no NOVs. The LOW was for 
discharge concerns at a MoDOT salt storage 
facility. 

Second quarter 2009 - MoDOT received 
two LOWs and one NOV. The NOV was for 
hazardous waste issues at a maintenance 
facility. One LOW was for failure to submit 
a discharge monitoring report and the other 
was related to best management practices for 
erosion and sediment control on a 
construction project. 

Third quarter 2009 - MoDOT received four 
LOWs and no NOVs. Two construction 
projects had a LOW, one for land 
disturbance activities, and the other for 
violation of MoDOT' s Storm Water 
Pollution Prevention Plan. A third LOW was 
received by Central Office for inadequate 
aisle space in the materials lab and the 
fourth was received for a welcome center 
wastewater plant. 




IOa 



Missouri Department of Transportation 



Environmentally Responsible 



} 



100 



80 - 



§60 H 

o 

I 40 M 



20 - 



Percent of Projects Completed without 
Environmental Violation 



CM 
00 



00 

o» 



CO 



■n 

C* 
0> 



2004 



2005 2006 2007 

Calendar Year 



2008 



Dw/o LOW 
Dw/o NOV 
□ Total 



DESIRED 
TREND 



Q 



<D 

£ 

3 



10 
9 
8 
7 
6 
5 
4 
3 
2 
1 



Number of LOWs & NOVs 








2005 



2006 2007 2008 

Calendar Year 



YTD 2009 



D LOW 

a nov 



DESIRED 
TREND 



© 






Note: There is no benchmark data presented with this measure. MoDOT has a zero-tolerance policy toward NOVs, 
but recognizes LOWs will never be eliminated due to their nature. Therefore, regardless of what other states are doing, 
MoDOT' s desired results are zero NOVs, because NOVs are usually violations of law and state statute. 



October 2009 



1 Oa (2) 



Environmentally Responsible 



Number of projects MoDOT protects sensitive species or restores 
habitat- 10b 



Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Gayle Unruh, Environmental & Historic Preservation Manager 



Purpose of the Measure: 

Missouri is home to many rare species of plants and 
animals, some of which are on the federal endangered 
species list. The Endangered Species Act of 1973 
prohibits harm or harassment of these species. 
Avoiding or minimizing harm to these species and 
protecting or restoring their habitat is a fundamental 
obligation of this organization. Avoidance and/or 
protection are the first goals of MoDOT' s efforts, but 
in circumstances where avoidance cannot be 
achieved, restoration of habitat is a minimum 
acceptable result. 

Measurement and Data Collection: 

On all MoDOT projects, the department investigates 
and informs the U.S. Fish and Wildlife Service 
(USFWS) of any activity in the vicinity of a known 
threatened or endangered species or critical habitat. 
Through consultation with USFWS, MoDOT has the 
data to report on this measure. Because this measure 
focuses on projects that protect or restore sensitive 
habitats that could not initially be avoided, most 
MoDOT projects are not included in this data. This 
measure is tracked by calendar year with quarterly 
updates. Annual data are finalized and shown in the 
January Tracker. There is no desired trend with this 



measure. The number reported will fluctuate 
depending on the size of MoDOT' s construction 
program each year, type of projects being 
constructed, location and the ability to make 
adjustments to avoid impacts on sensitive species or 
their habitat. There are occasionally more than one 
species on a project. 

Improvement Status: 

MoDOT has protected sensitive species or restored 
their habitat on seven projects in the first three 
quarters of this calendar year. These species and 
habitats include the eastern hellbender (one project), 
Niangua darter (one project) and bird nests on 
bridges (five projects). During 2009 a bald eagle's 
nest was taken down after the nesting season ended to 
protect the pair from nesting in an area where 
roadway construction was about to begin. The nest is 
being housed for display at Mingo National Wildlife 
Refuge in southeast Missouri as an educational tool. 



Number of Projects MoDOT Protects Sensitive 
Species or Restores Habitat 

20 



O 15 
Z 5 



E 




2005 2006 2007 2008 

Calendar Year 



YTD 2009 




10b 



Missouri Department of Transportation 



Environmentally Responsible 



Ratio of acres of wetlands created compared to the number of acres 
of wetlands impacted- 10c 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Gayle Unruh, Environmental & Historic Preservation Manager 



Purpose of the Measure: 

Wetlands are a valuable resource in Missouri, having 
beneficial functions such as wildlife habitat, flood 
storage and water quality improvement. In addition to 
these benefits, it is required in the Clean Water Act that 
impacts to wetlands are avoided, minimized or that 
wetlands are recreated when a wetland is destroyed 
during a transportation project. 

Measurement and Data Collection: 

Data for this measure is calculated by comparing 
acres of project impacts taken from Clean Water Act 
permits to acres of wetland constructed, as shown in 
roadway design plans or by calculating the actual 
wetland areas recreated by MoDOT, or wetland 
mitigation purchased from a commercial wetland 
bank. Impacts may occur in a different year from the 
mitigation; so for the purposes of this measure, the 
timeframe for the reporting is when the mitigation 
construction is complete based on a calendar year. 
The national goal set by the FHWA for recreating 
wetland is to construct 1.5 acres of wetland for every 
1.0 acre of wetland impacted. Recreating wetlands at 
this ratio helps to offset the beneficial functions lost 
during the time it takes for a wetland to develop. This 
measure helps ensure that MoDOT is doing its part to 
maintain wetlands in Missouri. 



Since this measure is also tracked by FHWA for the 
nation, MoDOT contacted state DOTs that are 
successful at meeting the 1.5-to-l ratio. Most of the 
states queried said that the biggest factor in meeting 
the ratio is in the use of wetland mitigation banks. 
They had greater control over achieving their target 
ratios and more ecologically successful wetland 
mitigation. MoDOT has a statewide umbrella wetland 
mitigation banking agreement. This measure is 
tracked by calendar year with quarterly updates. 

Improvement Status: 

MoDOT had eight projects with wetland impacts and 
mitigation in the first three quarters of calendar year 
2009. Impacts to 3.23 acres of wetland resulted in 
4.77 acres of mitigation, which is a ratio of 1.5 to 1. 
This ratio is consistent with the national goal of 1.5 to 
1 . MoDOT recently made application to the Corps of 
Engineers to build its fourth bank, the North Fork 
Spring River Mitigation Bank, in Barton County. 
MoDOT has operating wetland mitigation banks 
located in the Kansas City, Central and Southeast 
Districts. 



Ratio of Acres of Wetlands Created Compared to 
the Number of Acres of Wetlands Impacted 



D 



10 
8 
6 
4 
2 




JL5_ 



0.0 



2005 2006 2007 2008 

Calendar Year 



2009 



National 
Goal: 
1.5:1 , 



DESIRED 
TREND 



© 









October 2009 



10c 



Environmentally Responsible 



Percent of Missouri's clean air days-lOd 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Eric Curtit, Long-Range Transportation Planning Coordinator 



Purpose of the Measure: 

Vehicle emissions are a significant contributor to 
poor air quality. MoDOT makes every effort to build 
and operate roads in ways that improve air quality. 

Measurement and Data Collection: 

The U.S. Environmental Protection Agency (EPA) 
establishes air quality standards for the United States. 
The ground level ozone standard is used in this 
measure as a threshold for determining if areas of the 
state have clean air. EPA collects ozone readings in 
Kansas City, St. Louis, Springfield and the out-state 
areas during the annual monitoring period - April 
through October. 

The data contained in the table below reflects the 
available percentage of days, by area, that 
Missourians experienced clean air. MoDOT 
compares Missouri's ozone readings to Dallas, 
Texas, because of its similar pollutants and distance 
from other areas that affect its air quality. 



Improvement Status: 

In 2009, as in 2008, a cooler summer contributed to 
cleaner air than previous years. A new, stricter 
standard was established in 2008 to better meet long- 
term air quality improvement goals. New monitors 
were placed in several out state areas for the 2009 
ozone season. 

MoDOT is committed to improving the regions' air 
quality by managing congestion to reduce emissions, 
modifying daily operations, modifying employee 
action, providing information to the public, being a 
leader in air quality improvement, providing 
alternative choices for commuters and promoting the 
use of environmentally friendly fuels and vehicles. 
MoDOT continues to serve on the air quality 
committees in Kansas City, St. Louis and Springfield. 



Percent of Missouri's Clean Air Days 



100 

95 

c 
CD 
O 90 

<D 

a. 

85 
80 









/&* 


































98 




K»I*B 




99 




99 


— 


98 JP 






98 


HI 97 




















► 8^ 






93 




























1 


— 



2006 



2007 2008 

Calendar Year 



2009 



I St. Louis 
Kansas City 
] Springfield 
] Out-State 
•Dallas, TX 



DESIRED 
TREND 



Q 



IOd 



Missouri Department of Transportation 



Environmentally Responsible 



Number of gallons of fuel consumed- lOe 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Jeannie Wilson, Central Office General Services Manager 



Purpose of the Measure: 

This measure tracks the use of fuel and fuel 
efficiency within MoDOT. It shows MoDOT's 
contribution toward environmental responsibility and 
conservation of resources. The first chart shows the 
total number of gallons of fuel consumed. The 
second chart indicates the average miles per gallon 
for the five vehicle classes that accumulate the 
majority of miles driven. 

Measurement and Data Collection: 

This measure is intended to focus on the total fuel 
consumed and how wise choices can impact fuel 
economy. Data is collected based on the number of 
gallons of fuel consumed by unit recorded in the 
statewide financial system. 

MoDOT must meet the following state guidelines: 
70 percent of the light duty vehicles (<=8,500 GVW) 
purchased must be alternative fuel capable; 30 
percent of the fuel that our light duty alternative fuel 
fleet uses must be alternative fuel; 75 percent of all 
diesel fuel burned (off road and on road) must be a 
minimum of B20 blend (20 percent biodiesel and 80 
percent diesel) or higher. 



Improvement Status: 

In comparing the first quarter of fiscal year 2010 to 
the first quarter of fiscal year 2009, the total fuel 
consumed increased by 8.4 percent and the miles 
driven increased by 1.6 percent. This equates to 
approximately 175,000 gallons of additional fuel 
consumed. 

In reviewing the data by fuel type, diesel and 
biodiesel increased approximately 120,000 gallons 
(8.4 percent), unleaded gasoline increased by 66,000 
gallons (10.6 percent), and E85 decreased by 11,000 
gallons (30.2 percent). 

The increase is due to an increased focus on minor 
roads which included work that required use of 
heavier equipment. There were approximately 
247,000 more miles/hours recorded for first quarter 
fiscal year 2010 compared to the first quarter of fiscal 
year 2009. This increase includes approximately 
600,000 more miles/hours recorded to asphalt repair 
and is partially offset by decreases in areas such as 
flood response. We continue to make improvements 
to the mile per gallon measure as we strive to 
improve the accuracy and timeliness of entering 
usage. 




October 2009 



lOE 



Environmentally Responsible 



10.000 



8.000 



<j> 6.000 

n 
E 

Z 4.000 



2.000 



0.000 



8.254 



5.443 



mv.ni 



2006 



Number of Gallons of Fuel Consumed 
(in millions) 



8.727 8866 8.266 



3.140 



B B 



3.534 






3.278 



2.091 



2.266 



H H H n =***p 



a Gasoline 

&E85 
D Diesel 

D Biodiesel 



2007 2008 2009 lstQtr2009 1st Qtr 2010 

Fiscal Year 



DESIRED 
TREND 



© 



Statewide Average Miles per Gallon for Five Main 

Vehicle Classes 
(Cars, Pickups, Light Duty Trucks, Heavy Duty Trucks and Extra 

Heavy Duty Trucks) 



12.00 



9.00 
<D C 
a. o 

«»= 6.00 
= (D 

^ 3.00 



0.00 



I I 



FY08 




8.65 



FY09 lstQtrFY09 

Fiscal Year 



8.92 



IstQtrFYlO 



DESIRED 
TREND 



Q 



1 OE (2) 



Missouri Department of Transportation 



Environmentally responsible 



Number of historic resources avoided or protected as compared to 
those mitigated- 1 Of 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Bob Reeder, Historic Preservation Manager 



Purpose of the Measure: 

Federal historic preservation laws relating to 
federally funded projects, gaining public and agency 
support for particular projects, and general 
environmental stewardship require MoDOT to avoid, 
minimize or mitigate project impacts to historic 
buildings, bridges and marked cemeteries whenever 
feasible. Historic properties typically are more than 
50 years in age and must retain most or all of their 
original features, be a good example of a rare or 
significant style or type, or be associated with a 
historically important person or event. Compiling 
information about project impacts to important 
cultural resources provides a measure of MoDOT' s 
success at avoiding, protecting or mitigating project 
impacts to important cultural resources. 

Measurement and Data Collection: 

Data collection begins at the approved conceptual 
plans stage for projects. As project design plans and 
right of way plans are prepared by the district, 
department staff track the number of historic 
resources in project footprints and the number of 
resources that can be avoided or protected by revising 
the design of a project versus the number of resources 
MoDOT can not avoid and must be mitigated. The 
data includes only historic resources identified as 
potentially affected by projects after the conceptual 
plan stage. The data does not include historic 



resources avoided during early project planning or 
those avoided during consideration of different 
alignments during National Environmental Policy 
Act studies. This measure has no overall desired 
trend. For any year, data for the measure will vary 
due to the number of projects in the MoDOT program 
and the specific nature of those projects. This 
measure is tracked by calendar year with quarterly 
updates. 

Improvement Status: 

MoDOT avoided project impacts to all but ten 
historic resources during the first three quarters of 
2009. All ten impacted historic resources were 
bridges, including two on Route 17 (one in Miller 
County and one in Pulaski County), the Missouri 
River Bridge at Miami, the Missouri River Bridge at 
Brownsville, the Route 5 New Franklin viaduct, and 
five smaller bridges to be replaced by the Safe & 
Sound Bridge Improvement Program. Adverse 
impacts from the demolition or substantial modification 
of these bridges were mitigated through the preparation 
of detailed photographic and historical documentation 
of each bridge. While there is no desired trend to this 
measure, the goal of MoDOT' s historic preservation 
efforts is to minimize adverse project impacts to 
historic properties whenever it is feasible and 
prudent. 



Number of Historic Resources Avoided or Protected 
as Compared to Those Mitigated 



16 

14 

12 

| 10 



E 



8 
6 
4 
2 




^m 



~r 



I lorn I I o I 



10 



□ Avoided 

□ Protected 
D Mitigated 



J 



2004 



2005 



2006 2007 

Calendar Year 



2008 



YTD 2009 



DESIRED 
TREND 



(^ 



October 2009 



lOF 



Environmentally Responsible 



Number of tons of recycled/waste materials used in construction 
projects- lOg 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Dave Ahlvers, State Construction and Materials Engineer 



Purpose of the Measure: 

This measure tracks MoDOT's efforts to be 
environmentally conscious through the use of 
recycled/waste material when applicable. 

Measurement and Data Collection: 

The number of tons of recycled/waste material used 
in construction projects is measured through 
MoDOT's construction management database, which 
tracks material incorporated into projects. Data is 
collected on an annual basis due to the seasonal 
nature of the construction. The annual total is 
finalized in each April edition. 



Improvement Status: 

Reuse of existing pavements and structures continue 
to account for a large portion of the recycled 
materials. The hot mix asphalt (HMA) quantity 
includes 250,000 tons of asphalt pavement recycled 
in-place. Hot and cold in-place recycling and full 
depth reclamation were the techniques used for these 
pavements. 



Number of Tons of Recycled/Waste Materials 
Used in Construction Projects 




2007 2008 

Calendar Year 



YTD 2009 



lOG 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 






■ 






Efficient Movement of Goods 

Tangible Result Driver - Brian Weiler, Multimodal Operations Director 



Missouri's location in the nation's center makes it a major crossroads in the movement 
of goods. Transportation infrastructure must be up to the task so that as the flow of 
freight becomes more efficient, businesses and communities share the economic 
benefits. 






*^> 



i2JB 


ii 




: 




*• 




■ 


\ 


§ ^^ 


1 





Tracker 

measures of departmental performance 



Efficient Movement of Goods 



Freight tonnage by mode-1 la 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Ernie Perry, Administrator of Freight Development 



Purpose of the Measure: 

This measure tracks trends and indicates 
diversification of freight movement on Missouri's 
transportation system. 

Measurement and Data Collection: 

This is an annual measure. However, individual 
charts are updated as new data is obtained from 
external sources. Port tonnage is reported to MoDOT 
from public ports and the Army Corps of Engineers. 
Air cargo data is collected via mail survey to 
commercial airports with known cargo activity. Rail 
tonnage is obtained from the Association of 
American Railroads. MoDOT calculates motor 
carrier freight movement using commercial vehicle 
miles traveled, trip length per shipment and average 
truck cargo weight. 

Improvement Status: 

Total freight tonnage for all modes increased slightly 
in 2007 to more than 880 million tons. While the 
2007 data does not reflect ongoing economic trends, 
in 2008, all freight modes show the effects of the 
continued economic downturn. Nationally reported 
freight transport rates are down from between 1 1 and 
40 percent. However, the rate of decline is 



decreasing and there is some hint of a rebound in 
some sectors of the manufacturing and logistics 
areas. Port tonnage has remained relatively steady 
since 2003 despite low flows on the Missouri River. 
Efforts to mitigate for the decreased freight 
movements on the Missouri river with federal Maritime 
Administration and Missouri's congressional body are 
culminating in a December 10th Missouri River Freight 
Corridor Development Forum. On the Mississippi River, 
long-term growth of river transportation is hampered by 
an inadequate lock and dam system. Motor carrier data 
may not directly reflect exact industry tonnage amounts 
and should only be used to indicate general industry trends. 

In 2008, motor carrier tonnage is off nearly 20 
percent while truck numbers increased slightly. 
Aviation tonnage continues to be impacted by a 
downturn in the aviation industry and the resulting 
financial impacts to airlines, which carry a significant 
portion of high- value air cargo., MoDOT' s Aviation 
Advisory Committee helps identify ways to better 
support the commercial aviation industry. Rail freight 
tonnage decreased slightly less than 10 percent in 
2007, which is again likely related to the overall 
economic downturn. 



Total Freight Tonnage 
(in millions) 



1000 

800 
CD 
g> 600 

| 40 ° 
200 




2003 



2004 2005 2006 

Calendar Year 



2007 



DESIRED 
TREND 



Q 



1 1A 



Missouri Department of Transportation 



Efficient Movement of Goods 




2003 2004 2005 2006 2007 2008 

Calendar Year 



500 



Motor Carrier Freight Tonnage 
(in millions) 




2004 2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 



Q 



0.40 

O 0.30 

C 0.20 

c 

o 0.10 

0.00 



Aviation Freight Tonnage 
(in millions) 




2004 2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 



Q 



Rail Freight Tonnage 
(in millions) 




2003 2004 2005 2006 2007 

Calendar Year 



Q 



October 2009 



1 1A(2) 



Efficient Movement of Goods 



Percent of trucks using advanced technology at Missouri weigh 
stations- lib 



Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Barbara Hague, Special Projects Coordinator 



Purpose of the Measure: 

This measure indicates motor carriers' acceptance 
of tools designed to improve the flow of freight 
traffic on Missouri highways. 

Measurement and Data Collection: 

For this quarterly measure, data is collected by 
HELP, Inc.'s PrePass system computers which 
scan transponder-equipped vehicles as they 
approach 19 Missouri weigh stations. Pavement 
sensors check the vehicle's weight while 
computers review MoDOT's records to determine 
the carrier' s compliance with safety, insurance 
and other state and federal regulations. Drivers are 
notified to stop or are allowed to continue without 
delay. Carriers that comply with state and federal 
regulations save time and money. 

The Missouri State Highway Patrol provides a 
quarterly measure of the number of trucks that use 
Missouri's weigh-in-motion scales at May view 
and Foristell. These scales measure weight as 
trucks pass over them at 40 mph. Using ramp 
scales rather than verifying weight on fixed scales 
that require a full stop saves both time and money. 



The benchmark state of Kentucky uses Ramp 
Sorter weigh-in-motion scales as its primary 
weighing tool and participates in Norpass, a 
mainline verification system. Kentucky's mainline 
verification numbers are much lower than 
Missouri's because their use of fixed scales is 
limited. 

Improvement Status: 

The third quarter continued to reflect economic 
ups and downs with an increase in activity in 
August and a decline in September. Overall, the 
use of advanced technology in the marketplace 
remains constant. 

A vendor continued work on Missouri's direction 
for commercial motor vehicle operations by 
submitting draft project suggestions and holding 
focus group meetings with industry stakeholders. 
Notice of Bid Opening was issued for the virtual 
weigh station project on U.S. 67. Design work 
began for the relocation of the Interstate 55 
Barnhart weigh facility to the current Bloomsdale 
rest area site. 



100 
80 



S 60 

O 

CD 40 



20 




Percent of Trucks Using Advanced Technology 
at Missouri Weigh Stations 

98.2 98^ 



98j> 



53.7 



57.5 



56.6 



57.2 



62.5 



I 191 I 19.3 21.6 20.2 23.2 



] Missouri 
Weigh-in- 
Motion 

I Missouri 
PrePass 

•Kentucky 
Systems 



2005 



2006 2007 2008 

Calendar Year 



YTD 2009 



DESIRED 
TREND 



© 



1 IB 



Missouri Department of Transportation 



Efficient Movement of Goods 



Interstate motor carrier mileage- lie 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joy Prenger, Accounting Services Supervisor 



Purpose of the Measure: 

This measure reports the fluctuations of motor carrier 
freight movement in Missouri. MoDOT uses the 
information to monitor freight movement trends. 

Measurement and Data Collection: 

Data is collected quarterly. International Fuel Tax 
Agreement tax returns filed by member states and 
provinces and monthly reports of mileage data by the 
members are used to monitor the number of taxable 
miles traveled in Missouri by all motor carriers. 

Improvement Status: 

Total interstate miles traveled in Missouri increased 
1.21 percent from last quarter. 

During the third quarter of 2009, motor carriers 
traveled 1 1 percent fewer miles in Missouri than in 
the third quarter of 2008. Compared to the same time 



last year, out-of-state carriers traveled 11.3 percent 
fewer miles here and Missouri-based companies 
drove 10.2 percent fewer miles in their home state. 

The first three quarters of 2009 continue to show a 
decrease in the movement of goods. Based on the 
same three quarters in 2008, total interstate miles 
traveled have decreased 11.33 percent, Missouri- 
based company mileage decreased 9.56 percent and 
out-of-state carriers traveling in Missouri decreased 
11.88 percent. Related industry news reports: 

The freight index rose 1.6 in July. This is 
the largest increase since January 2008. 
The average price of diesel fuel is $2,652. 
This is a -$1.55 per gallon decrease from a 
year ago when the average price per gallon 
was $4,202. 



Interstate Motor Carrier Mileage 



i 



1,200 

1,000 

js w 800 

n o 

E = 600 

z § 400 

200 





944 970 938 


IBS EH 


802 


869 825 834 




7?8 




763 




7?^ 


1 1 


- 




m 




















669 




641 




641 


















682 

















□ Taxable Miles 
MO Carriers 

□ Taxable Miles 
Out-of-State 
Carriers 



IstQtr. 
2008 



2nd Qtr. 
2008 



3rd Qtr. 
2008 



4th Qtr. 
2008 



IstQtr. 
2009 



2nd Qtr. 
2009 



3rd Qtr. 
2009 



Calendar Quarter 



DESIRED 
TREND 



Q 



October 2009 



1 lc 



Efficient Movement of Goods 



Percent of satisfied motor carriers- 1 Id 



Results Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: DeAnne Rickabaugh, Outreach Coordinator 



Purpose of the Measure: 

This measure tracks MoDOT's progress toward the 
goal of expeditiously meeting the needs of the motor 
carrier industry and facilitating freight movement. 
MoDOT's Motor Carrier Services team uses the data 
to identify opportunities to improve customer 
satisfaction. 

Measurement and Data Collection: 

MCS personnel, working with Heartland Market 
Research, LLC, revised a survey to collect customer 
satisfaction data. The survey, sent to 800 MCS clients 
each month, addresses all five MCS program 
divisions, International Registration Plan, 
International Fuel Tax Agreement, 
Oversize/Overweight Permitting, Safety and 
Compliance and Operating Authority. Survey 
respondents identified the services they use when 
doing business with MCS, then indicated their level 
of satisfaction with 12 customer service factors such 
as "timely response," "friendly," "respectful," and 
"outcome." They also gave an "overall satisfaction" 
score. Customers used a four-point scale: 4 = Very 
Satisfied, 3 = Satisfied, 2 = Dissatisfied and 1 = Very 
Dissatisfied. Survey results are reported quarterly. 

H. J. Heinz Company is the benchmark for this 
measure that also mirrors measure 5 a, Percent of 
Overall Customer Satisfaction. The American 
Customer Satisfaction Index reports that Heinz has 
the highest customer satisfaction rate of 200 
companies and government agencies it scores - 89 
percent. 



Improvement Status: 

This quarter's data stems from customers' opinions 
of service received between March and May 2009. 

The survey reports Motor Carrier Services' customer 
satisfaction rating of 94.1 percent in the second 
quarter of 2009. This is up 1.8 points compared to the 
first quarter of 2009. When compared to the second 
quarter of 2008, the rating is one-tenth of a point 
higher. The ratio of people who said they were "very 
satisfied" with the service they received from MCS in 
the first quarter 2009 is 57.6 percent, a 5 percent 
increase from the previous quarter. 

Satisfaction increased this quarter in spite of the fact 
that MCS discontinued the practice of mailing fuel 
tax return forms to all IFTA account holders. By 
postcard, carriers were notified to file online. Only 
those who made a special request received forms by 
mail. This reduced mailing costs and reduced 
processing time. Each tax return filed electronically 
reduces MCS' data entry workload. 

Annual ratings for 2006-2008 describe steady 
progress toward a majority of "very satisfied" 
customers. 



1 Id 



Missouri Department of Transportation 



Efficient Movement of Goods 



Percent of Satisfied Motor Carriers 



100 



80 



*. 60 
c 
<D 
O 

a> 

a. 40 



20 



2006 



81.9 
87 




924 90 




94.4 
.89 




92.3 




94.1 

aAO 


40.6 




47.3 


- 


56.4 




52.6 




57.6 




- 











2007 2008 lstQtr2009 2nd Qtr 2009 

Calendar Year/Quarter 



DVery 

Satisfied 
D Satisfied 



H.J. Heinz 



DESIRED 
TREND 








October 2009 



11 d (2) 



Efficient Movement of Goods 



Customer satisfaction with timeliness of Motor Carrier Services' 
response-lie 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: DeAnne Rickabaugh, Outreach Coordinator 



Purpose of the Measure: 

This measure tracks motor carriers' satisfaction with 
MoDOT Motor Carrier Services' speed of response. 

Measurement and Data Collection: 

Each month, MoDOT' s contractor, Heartland Market 
Research, LLC, surveys a pool of 800 motor carriers 
who contacted MCS in the previous month. These 
customers are asked to evaluate their satisfaction with 
12 customer service factors across the five MCS 
program divisions, International Registration Plan, 
International Fuel Tax Agreement, Safety and 
Compliance, Oversize/Overweight Permitting and 
Operating Authority. "Timely Response" is one 
factor carriers evaluate with a four-point scale: 4 = 
Very Satisfied, 3 = Satisfied, 2 = Dissatisfied and 1 = 
Very Dissatisfied. Survey results are reported 
quarterly. 



Improvement Status: 

This quarter's data stems from customers' opinions 
of service received during April, May and June 2009. 

At 94.7 percent, satisfaction with Motor Carrier 
Services' timely response is 4.8 points higher than 
last quarter and 1.3 percentage points higher than the 
same time last year. The rate of "very satisfied" 
customers grew 10.9 points since last quarter and 
10.9 points since the same time in 2008. 

Satisfaction with timeliness improved though the 
number of telephone calls increased in the second 
quarter as many carriers called for assistance with 
filing IFTA fuel tax returns online for the first time. 



Customer Satisfaction with Timeliness 
of Motor Carrier Services' Response 




□ Very Satisfied 

□ Satisfied 



2006 



2007 2008 IstQtr. 2nd Qtr. 

2009 2009 

Calendar Year/Quarter 



DESIRED 
TREND 



Q 



1 IE 



Missouri Department of Transportation 



(This page is intentionally left blank for duplexing purposes) 




Easily Accessible Modal Choices 

Tangible Result Driver - Brian Weiler, Multimodal Operations Director 



MoDOT has an active role in all modes of transportation, including rail, air, water, and 
transit. Transportation is more than highways and bridges. Every day millions of tons of 
goods move through the state by rail. Thousands of passengers use Missouri's airport 
facilities. And hundreds of barges navigate state waterways. All of these modes combine 
to keep Missouri's economy robust and vital. 




/■ 



\ 



Tracker 

measures of departmental performance 



Easily Accessible Modal Choices 



Number of airline passengers- 12a 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joe Pestka, Administrator of Aviation 



Purpose of the Measure: 

This measure tracks the number of passengers 
boarding airplanes at Missouri's commercial airports. 
It helps determine the viability of Missouri's 
commercial airline industry. This number is also 
used by the Federal Aviation Administration (FAA) 
to help determine airports' capital improvement 
funding levels. 

Measurement and Data Collection: 

The data is collected annually from FAA. 
Comparison data has been collected from the same 
source for the states of Arizona and Washington. 
These two states were selected based on similar 
populations in 2004. The annual passenger 
boardings' data provided by the FAA is normally 
published in October for the preceding year. Airline 
passengers are defined as passengers boarding 
airplanes. 



Improvement Status: 

Airline passengers have decreased by approximately 
900,000 in Missouri from 2007 to 2008 but have 
grown at a modest average annual rate of 1 .4 percent 
since 2004. Increases in airline operational costs, 
weak economic conditions and a decrease in flight 
schedules at Kansas City International Airport and 
Lambert St. Louis International Airport have 
attributed to a decrease in passenger boardings. 

State legislation passed in 2008 includes up to $2 
million annually for the study and promotion of 
expanded domestic or international scheduled 
commercial service or the study and promotion of 
intrastate scheduled commercial service. Both the 
city of Springfield and the city of Joplin recently 
completed the construction of a new terminal 
building and a privately owned commercial service 
airport opened in Branson in May 2009. 



Number of Airline Passengers 

(in millions) 




2004 



2005 2006 2007 2008 

Calendar Year 



DESIRED 
TREND 



Q 



12a 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



Number of daily scheduled airline flights- 12b 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joe Pestka, Administrator of Aviation 



Purpose of the Measure: 

This measure tracks the number of airline flights. 
The data assists in determining options available to 
the traveling public. It provides an indication of the 
airline industry's economic stability in Missouri. 

Measurement and Data Collection: 

A direct scheduled airline flight is a take-off by a 
scheduled commercial air carrier. A direct flight has 
the same flight number and is flying to one or more 
destinations. Data is being collected from seven 
airports in the state that accommodate scheduled 
airline flights. These airports are: St. Louis Lambert 
International, Kansas City International, Springfield- 
Branson, Joplin, Columbia, Waynesville and Cape 
Girardeau. Comparison data has been collected for 
the commercial airports in Arizona and Washington. 
These two states were selected based on similar 
populations in 2004. The data is collected from the 
Official Airline Guide. The flights are tracked on a 
monthly basis with a daily snapshot collected for 
each month and are then averaged on a quarterly 
basis. 



Improvement Status: 

Daily scheduled airline flights in Missouri have 
decreased from 928 in the third quarter of 2008 to 
897 in the third quarter of 2009. Airline flights have 
increased from 849 in the second quarter of 2009 to 
897 in the third quarter of 2009. 

State legislation passed in 2008 includes up to $2 
million annually for the study and promotion of 
expanded domestic or international scheduled 
commercial service and for the study and promotion 
of intrastate scheduled commercial service. MoDOT 
is participating with five rural commercial service 
airports in an air service study. 



2,000 

1,500 

CD 

£ 1,000 

D 
Z 

500 



Number of Daily Scheduled Airline Flights 

(Direct) 



1,206 . ... 1,203 J, 266 - 1V7 

*» " 'ff^froM <L, 1£S .,0J7. T O 




1 




IMC) 


V 


o 


WA 
-AZ 



3rd 4th IstQtr. 2nd 3rd 4th IstQtr. 2nd 3rd 

Qtr. Qtr. 2008 Qtr. Qtr. Qtr. 2009 Qtr. Qtr. 

2007 2007 2008 2008 2008 2009 2009 

Calendar Quarter 



DESIRED 
TREND 



Q 



October 2009 



12b 



Easily Accessible Modal Choices 



Number of business-capable airports- 12c 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Joe Pestka, Administrator of Aviation 



Purpose of the Measure: 

This measure tracks the number of airports capable of 
handling business aircraft. Local communities and 
economic development agencies can use airports to 
assist in increasing a community's economic viability 
for business retention and development. 

Measurement and Data Collection: 

The graph shows the number of business-capable 
airports. A business-capable airport is defined as 
accommodating business- or corporate-type aircraft 
with a runway length of 5,000 feet or more. 
Comparison data starting in 2005 has been collected 
from Arizona and from Wisconsin starting in 2008. 
These states have a population similar to Missouri. 
Geographically, Wisconsin is similar to Missouri 
while Arizona is approximately 65 percent larger 
than Missouri. Data is collected annually by 



monitoring airport developments and Federal 
Aviation Administration records. 

Improvement Status: 

The State Airport System Plan Update and the annual 
development of MoDOT's Statewide Transportation 
Improvement Plan identify airports that meet the 
demand criteria and would support the development 
of a 5,000-foot runway. A new business-capable 
airport is under construction in Branson West and a 
privately owned commercial service airport opened 
in Branson in May 2009. State legislation passed in 
2008 increased the cap on the State Aviation Trust 
Fund from $6 million to $10 million annually, which 
will allow additional funding for airport 
improvements. 



Number of Business-Capable Airports 







A Wl 



2005 2006 2007 2008 YTD 2009 

Calendar Year 



DESIRED 
TREND 



e 



12c 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



Number of transit passengers- 1 2d 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Steve Billings, Administrator of Transit 



Purpose of the Measure: 

This measure gauges the use of public transit 
mobility services in Missouri. It also provides a 
historical perspective and trend of public transit 
service use in Missouri. 

Measurement and Data Collection: 

The total number of transit passengers is measured by 
the annual total of one-way unlinked transit trips 
taken by passengers on public transit vehicles. Data is 
obtained from urban and rural providers of general 
public transit services. This measure is benchmarked 
to the state of New York, which has a historically 
high usage of public transit services. This is an 
annual fiscal year measure with Missouri data 
updated in October. 

Improvement Status: 

In 2009, Missouri's statewide metropolitan transit 
ridership decreased by 0.3 million one-way unlinked 
passenger trips compared to the previous year. 
Annual ridership increased in Kansas City, Columbia 
and Joplin, but declined in St. Louis, St. Joseph, 
Springfield and Jefferson City. Non-metro (rural) 
ridership increased by approximately 0.4 million one- 



way unlinked trips in 2009. Transit systems 
experienced ridership gains in early state fiscal year 
2009 (July 2008) when regular unleaded gasoline 
approached $4.00 a gallon. However, several transit 
systems relying on local sales taxes for part of their 
funding saw a recession related decline in those 
revenues and cut transit services in the Spring of 
2009 leading to decreases in passenger utilization. 

Missouri compared 20 percent below New York 
State's non-Metro transit ridership in 2008. New 
York's rural population in the 2000 Census was 3.4 
million or 100 percent greater than Missouri's rural 
population of 1.7 million. New York State's metro 
ridership vastly exceeded Missouri's metro transit 
ridership with just over 2.8 billion trips taken 
compared to 69 million metro transit passenger trips 
in Missouri for 2008. MoDOT worked with transit 
providers in developing the second Missouri Rural 
Transit Marketing Campaign. Marketing materials 
were distributed to rural transit systems with radio 
and television spots airing during much of calendar 
year 2008. 




October 2009 



12D 



Easily Accessible Modal Choices 



3,000.0 

2,500.0 

2,000.0 
0) 

n 

£ 1,500.0 

D 

z 

1,000.0 

500.0 

0.0 



Number of Transit Passengers 
(in millions of annual one-way unlinked 
metro transit passenger trips) 



A 2595.5 A 26061 



A 2736.1 A 2807.4 



62.7 



67.3 

i i 



65.4 



69.6 



69.3 



2005 2006 2007 2008 

Fiscal Year 



2009 



I Missouri Metro 



A New York State 
Metro 



DESIRED 
TREND 



Q 



O 



9.0 



8.0 



7.0 



6.0 



5.0 



3 4.0 



3.0 



2.0 



1.0 



0.0 






2005 



Number of Transit Passengers 
(in millions of annual one-way unlinked 
non-metro transit passenger trips) 




I Missouri 

Non-Metro 

□ New York State 
Non-Metro 



2006 



2007 
Fiscal Year 



2008 



2009 



DESIRED 
TREND 



Q 



1 2d (2) 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



Average number of days per week rural transit service is available- 12e 



Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Steve Billings, Administrator of Transit 



Purpose of the Measure: 

This measure identifies the average existing public 
transit service in rural Missouri by indicating the 
availability of rural mobility services for 
employment, medical appointments and necessary 
shopping. 

Measurement and Data Collection: 

To calculate the statewide average number of days 
per week rural transit service is available, MoDOT 
reviews published transit service schedules for each 
rural Missouri county and averages these daily 
frequencies within a week' s schedule for available 
county- wide transit service. Rural transit agencies 
operate on an annual budget and customarily make 
transit service changes with the start of a new budget 
year. This is an annual measure with updates 
occurring in April. The measure is benchmarked to 
Tennessee, which has a comparable statewide 
population and some amount of transit service in 
every rural county as does Missouri. 



Improvement Status: 

Rural transit service at a statewide average of two 
days per week is not sufficient to support full-time 
employment for its riders. For 2009, Tennessee 
deployed more days of rural transit service with five- 
day-a-week service, subject to available seating. 
Tennessee directs more state funding annually to 
rural public transportation ($7.2 million vs. $1.1 
million in Missouri). Tennessee's transit providers 
also use pure demand-response dispatching compared 
to designated daily routes used by OATS and other 
Missouri providers. However in 2007, Missouri's 
rural transit providers together delivered 2.8 million 
trips compared to 1.5 million rural transit trips 
provided in Tennessee. 

MoDOT worked with rural transit systems to produce 
a second rural transit marketing campaign. As part of 
this campaign, television and radio advertising began 
in January 2008. MoDOT also procured rural transit 
intelligent transportation system design services to 
begin projects to increase transit service through 
scheduling efficiencies. 



0) 

n 

E 



7.0 
6.0 
5.0 
4.0 
3.0 
2.0 
1.0 
0.0 



Average Number of Days Per Week 
Rural Transit Service is Available 



5.0 



5.0 



5.0 



£ 



1 



ra n wi~ 



] Missouri 
Tennessee 



2005 



2006 



2007 

Fiscal Year 



2008 



2009 



DESIRED 
TREND 



Q 



October 2009 



12E 



Easily Accessible Modal Choices 



Number of intercity bus stops- 1 2f 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Steve Billings, Administrator of Transit 



Purpose of the Measure: 

This measure tracks the number of intercity bus 
stops. Intercity bus stops represent access points to 
intercity bus services provided in Missouri by 
Greyhound, Jefferson Lines, Burlington Trailways 
and Megabus. More stops among Missouri's 114 
counties means greater access. Fewer stops create a 
barrier to access by requiring greater traveling 
distances in order to board an intercity bus. 

Measurement and Data Collection: 

Data on the number and location of intercity bus 
stops is obtained annually from the national and 
regional intercity bus carriers. This is an annual 
measure with quarterly year-to-date updates of the 
most recent calendar year. The measure is 
benchmarked to Wisconsin, which has a comparable 
total statewide population. An additional benchmark 
to California was added for 2008 data. 

Improvement Status: 

The number of Missouri's intercity bus stops has 
stabilized after earlier reductions in Greyhound 



service. Most of the recent incremental growth in 
Missouri's intercity bus service has increased the 
schedule frequency for cities already receiving 
service rather than creating new bus stops in un- 
served areas. Earlier this year, Jefferson Lines moved 
the Lowry City stop to Collins and the Winston stop 
was dropped. Also, a route was discontinued in 
Wisconsin leading to the loss of seven stops there. 
The California bus stop data of 261 intercity bus 
stops is derived from a 2008 rural intercity bus study 
concluded last year. 

A MoDOT- sponsored statewide intercity bus study 
has completed initial project meetings with corporate 
officers of Greyhound, Jefferson Lines and 
Burlington Trailways. These initial meetings 
explored the potential for increased intercity bus 
stops and increased intercity bus service in Missouri. 
September 2008 as well as February and August 
2009 meetings of the Intercity Bus Study Advisory 
Committee recommended additional new corridors 
and stops for consideration. 



300 

250 

^ 200 
0) 

n 

£ 150 

Z 100 

50 





Number of Intercity Bus Stops 



▲ 261 



74 <>70 74 067 



I Missouri 

O Wisconsin 
-a— California 



H H H H H 

2005 2006 2007 2008 2009 YTD 

Calendar Year 



DESIRED 
TREND 



s 



12F 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



Number of rail passengers- 12g 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Rod Massman, Administrator of Railroads 



Purpose of the Measure: 

This measure tracks the number of people using the 
Amtrak train service in Missouri. This includes those 
taking a train trip in Missouri at any point within the 
state, which counts those riding on the state- 
supported passenger rail trains between Kansas City 
and St. Louis, the national trains that run through the 
state and the St. Louis-to-Chicago trains, most of 
which are supported by the state of Illinois. 

For comparison purposes, the state of Washington's 
train data is shown based on the state's similar size, 
population and the fact that Washington has both 
national- and state-supported trains. Washington's 
"Cascades" train service is a model for the nation 
because the state invests millions of dollars in both 
infrastructure and operations every year. 

Measurement and Data Collection: 

Amtrak provides the number of passengers per train 
in Missouri on a monthly basis. MoDOT's 
Multimodal Operations Division's Railroad Section 
then tabulates the numbers. Data is updated 
quarterly. 

Improvement Status: 

The months of July through September 2009 showed 
a decrease of 4 percent over the same months in 
2008; however, for FY 10, the total performance is 
still over 28 percent more than the figure for FY08. 
MoDOT continued its publicity efforts through new 
roadside signs, news releases, a wide-ranging 
distribution of train schedules and use of the 
department' s dynamic message signs along the 
interstate system. These efforts, along with an 
increase in much better on-time performance - such 
as 90 percent in July, 91 percent in August and 94 
percent in September - helped increase passenger 
numbers. 



The track Amtrak operates on is owned by the Union 
Pacific Railroad and is a heavily used freight line 
with normally more than 50 trains a day. This makes 
it difficult to easily "flow" the trains for on-time 
performance. In response to this continual problem, 
MoDOT commissioned a study for freight and 
passenger capacity improvements on the Union 
Pacific line between St. Louis and Kansas City. This 
study was completed in July 2007 and contained 
many options for infrastructure improvements along 
the line mostly between Jefferson City and Kansas 
City. The Missouri Highways and Transportation 
Commission approved the study. The Missouri 
Legislature provided $5 million of new funding for 
infrastructure improvements in the 2008 budget. 
MoDOT also received a $3.3 million match from the 
Federal Railroad Administration to complement these 
state funds for a total of $8.3 million. Union Pacific 
began work on the California siding during May 
2009, which is scheduled to be completed by the end 
of 2009. 

The federal American Recovery and Reinvestment 
Act (ARRA) provides new funding possibilities for 
improving passenger rail service by targeting track 
infrastructure improvements that will increase 
fluidity and decrease delays. Applications filed by 
the August 24, 2009 due date includes sidings near 
Knob Noster, and a grade separation at Strasburg 
which relocates Route E and provides full use of a 
siding there, and universal crossovers at Hermann 
and Kirkwood and a second bridge over the Osage 
River. The new improvements, along with Union 
Pacific's improvements will profoundly impact the 
reliability of the service's performance. A second 
application was filed by the October 2, 2009 due date 
which requested $50 million for new train equipment. 



October 2009 



12G 



Easily Accessible Modal Choices 



800 



Number of Rail Passengers 
(in thousands) 



2007 




ZZI All Missouri Trains 

ZZI Missouri State- 
Sponsored Trains 

O All Washington 
Trains 

■^Washington State- 
Sponsored Trains 



2008 2009 

Fiscal Year 



YTD2010 



DESIRED 
TREND 



Q 



100 



80 



<j> 60 

n 

E 

D 

Z 40 



20 



Number of Rail Passengers on Missouri 

State-Sponsored Trains by Quarter 

(in thousands) 



46 



Q 



37 





B 1 30 



IstQtr 2ndQtr 3rd Qtr 

Fiscal Quarter 



41 



4th Qtr 






DFY08 
DFY09 



DESIRED 
TREND 



Q 



1 2G (2) 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



Number of passengers and vehicles transported by ferryboat- 12h 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Sherrie Turley, Waterways Program Manager 



Purpose of the Measure: 

This measure tracks information regarding use of 
ferryboat services in Missouri. 

Measurement and Data Collection: 

Missouri's two ferry services submit a monthly report 
that includes information on the number of 
passengers and vehicles, the cost for providing the 
service and the reasons for any service disruption. 
This measure is updated on a quarterly basis. 

Improvement Status: 

The New Bourbon ferryboat operated 91 days in the 
first quarter of 2010 compared to 74 days in first 
quarter fiscal year 2009. The ferry transported 
12,924 passengers compared to 9,236 in 2009 for an 
increase of 40 percent. The number of vehicles 
increased from 3,463 in fiscal year 2009 to 5,405 in 
fiscal year 2010 for an increase of 57 percent. 
Federal funds are being used to construct a high- 
water mooring for the ferry equipment. Bids were 
opened on October 13. 



The Mississippi County ferryboat was closed during 
the first quarter of fiscal year 2009 so comparisons 
are made to fiscal year 2008. The service operated 90 
days in the first quarter of fiscal year 2010 compared 
to 92 days in 2008. The ferry transported 5,465 
vehicles in fiscal year 2010 compared to 5,954 
vehicles in 2008 for a decrease of eight percent. The 
number of passengers decreased from 13,088 in 2008 
to 12,874 in 2010 for a decrease of two percent. 

The Mississippi County Port received grant funding 
through the Federal Ferryboat Discretionary Program 
to install new engines and purchase a larger barge to 
increase capacity. Agreements have been signed. 

The temporary ferry service in Glasgow began 
operation August 4, 2008, when the bridge closed for 
rehabilitation. Through August 30, after 56 weeks of 
service, the ferry has transported 87,108 vehicles 
with 149,473 passengers. The bridge reopened on 
September 24. 



0) 

n 

E 



60.0 
50.0 
40.0 
30.0 
20.0 
10.0 
0.0 



Number of Passengers and Vehicles 

Transported by Ferryboat 

New Bourbon Regional 

(in thousands) 



I Vehicles 
D Passengers 



58.8 



36.7 



I J i 



34.6 



35.7 



■_■_■ 



30.4 



"5^ 



12.9 



2005 



2006 



2007 



2008 



2009 



IstQtr 
2010 



Fiscal Year 



DESIRED 
TREND 



Q 



October 2009 



12h 



Easily Accessible Modal Choices 



50.0 

40.0 

| 30.0 

E 

3 20.0 

z 

10.0 
0.0 



Number of Passengers and Vehicles 

Transported by Ferryboat 

Mississippi County 

(in thousands) 



39.9 



nn 



39.1 



38.8 



23.9 




~tt 



9.8 



2005 2006 2007 2008 

Fiscal Year 



2009 



12.9 



IstQtr 
2010 



□ Vehicles 

□ Passengers 



DESIRED 
TREND 



Q 



60.0 

50.0 

5 40.0 

£ 30.0 

Z 20.0 

10.0 

0.0 



Number of Passengers and Vehicles 

Transported by Ferryboat 

Glasgow 

(in thousands) 



22.4 



— E~ 



38.0 



42.C 



H^j & 

— E~1 — 



□ Vehicles 
D Passengers 



IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 4th Qtr. 2009 

Fiscal Year 



DESIRED 
TREND 



Q 






1 2h (2) 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



State funding for multimodal programs- 12i 

Result Driver: Brian Weiler, Multimodal Operations Director 
Measurement Driver: Lisa Hueste, Resource Management Specialist 



Purpose of the Measure: 

This measure provides the history of state funding 
appropriated by the Missouri state legislature for 
multimodal programs that include transit, rail, air and 
waterways. 

Measurement and Data Collection: 

This is an annual measure updated each July. State 
funding for multimodal programs is determined by 
the amount of revenue the state collects each year. 
MoDOT has several funds, including the General 
Revenue Fund, dedicated to multimodal programs for 
assisting Missouri citizens. The spending of funds 
throughout the fiscal year must be requested and 
authorized by MoDOT and the state legislature. The 
legislature may also authorize spending through bills 
filed by the General Assembly. 

Improvement Status: 

The 2009 legislative session resulted in funding 
decreases for some of the multimodal programs due 
to a decline in revenues and switching state funding 
to federal funding. Overall, the programs received 
$17.4 million for fiscal year 2010, a decrease of 
$16.2 million from fiscal year 2009. 

Transit funding remained constant for the Transit and 
Missouri Elderly and Handicapped Transportation 
Assistance programs for fiscal year 2010. Due to a 
decline in revenues, some General Revenue funding 
was switched to the State Transportation Fund. 



State funding for rail decreased $9.5 million from 
fiscal year 2009. Daily rail service provided by 
Amtrak was state funded in 2009 for $8 million. For 
2010, legislators increased this amount by $1 million 
and at the same time switched $5.5 million to federal 
funding. In total, state funding for daily rail service in 
2010 was approved for $3.5 million. In addition, $5 
million for Amtrak capital improvement funding was 
reduced to reflect the second year of a two-year 
appropriation. 

Waterways funding was reduced $6.65 million to 
reflect the second year of a two-year appropriation 
for capital improvement funding for infrastructure 
development. 

The aviation program will remain consistent with 
fiscal year 2009 aviation jet fuel tax collections. 
While legislation increased the cap amount from $6 
million to $10 million during the 2008 legislative 
session, revenue for the aviation jet fuel tax has 
declined dramatically. 

MoDOT continues to work with legislators to show 
the importance of how multimodal programs can 
effectively use state funds to improve economic 
development and provide needed services for 
Missouri's citizens. 




October 2009 



12i 



Easily Accessible Modal Choices 



State Funding for Multimodal Programs 




2006 2007 2008 2009 

Fiscal Year 



2010 



■ Transit 

□ Rail 

□ Waterways 

□ Aviation 



DESIRED 
TREND 



Q 






50 



40 



w c 
O g 30 

Q .£ 20 



10 



Total State Funding for Multimodal Programs 



— I I 



2006 




2007 2008 2009 

Fiscal Year 



2010 



DESIRED 
TREND 



Q 



1 2i (2) 



Missouri Department of Transportation 



Easily Accessible Modal Choices 



Percent of customers satisfied with transportation options- 12j 

Result Driver: Brian Weiler, Multimodal Operations Director 

Measurement Driver: Eric Curtit, Long-Range Transportation Planning Coordinator 



Purpose of the Measure: 

This measure provides information about the public's 
perception of MoDOT's performance in providing 
transportation options other than Missourians' 
personal vehicle. 

Measurement and Data Collection: 

This is an annual measure. Data is collected through 
a telephone survey each May from interviews of 
approximately 3,500 randomly selected adult 
Missourians with an overall margin of error of +/- 
two percent. 

Improvement Status: 

Sixty-eight percent of MoDOT's customers are 
satisfied with transportation options in Missouri. 
This measure increased by 1 1 percent from last year's 
results. There was also a nine percent increase in 
customers who strongly agree they are satisfied with 
transportation options. 



The increase in satisfied customers between 2008 and 
2009 can be attributed to several factors. First, 
MoDOT continues to place an emphasis on 
transportation improvements in all modes including 
increased services to public transportation, more 
reliable passenger rail service and port enhancements. 
MoDOT has also followed through on commitments 
as outlined in the Statewide Transportation 
Improvement Program, which increases satisfaction 
with customers. Also, gas prices rose to an all-time 
high in 2008. The gas prices then fell in 2009, so 
Missourians are more satisfied overall with 
transportation. For some of MoDOT's planning 
partners, an increase in funding through the 
American Recovery and Reinvestment Act has 
allowed for additional opportunities to enhance 
various modes of transportation at their discretion. 



Percent of Customers Satisfied with 
Transportation Options 



100 

80 

I 60 

o 

CD 40 

20 





52 71 75 67 57 68 




n Q pi 




PI 




56 




54 








34 




36 


34 






39 





□ Strongly Agree 

L D Agree A 






2000 2005 2006 2007 2008 2009 

Year 



DESIRED 
TREND 



Q 



October 2009 



12j 





























J 



iflPC" 






ost Q 




Customer Involvement in 
Transportation Decision- 
Making 

Tangible Result Driver - Dave Nichols, Director of Program Delivery 



MoDOT seeks out and welcomes any idea that increases its options, because the de- 
partment doesn't have all the answers. The department creates and preserves a trans- 
portation decision-making process that is collaborative and transparent, involving its 
customers in the determination of needs right through to the development, design and 
delivery of projects. 




i 



Tracker 

Measures of departmental performance 



Customer Involvement in Transportation Decision-Making 



Number of customers who attend transportation-related meetings- 13a 



Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Bob Brendel, Outreach Coordinator 



Purpose of the Measure: 

This measure gauges MoDOT' s public involvement 
success - both in terms of public meetings and 
hearings that are held to make collaborative decisions 
with the general public, communities, elected 
officials, stakeholders, and in terms of public 
informational events scheduled by MoDOT to keep 
its customers advised of project status and potential 
impacts that could be experienced. 

Measurement and Data Collection: 

Attendance is determined by analyzing sign-in sheets 
used at public meetings or by head counts conducted 
by MoDOT staff. This measure is updated quarterly. 



Participation in recent online meetings was gauged 
by using "Web Trends" software. 

Improvement Status: 

In just over one year, MoDOT' s use of online 
meetings has enabled the agency to reach an 
additional 8,732 people, including more than 3,500 
who participated in online meetings in the third 
quarter of 2009. That also pushed the total number of 
people participating in transportation-related 
decision-making meetings to more than 13,000 for 
the first time. 



Number of Customers Who Attend 
Transportation-Related Meetings 




3rd Qtr. 
2008 



4th Qtr. 
2008 



1st Qtr. 
2009 



2nd Qtr. 
2009 



3rd Qtr. 
2009 



□ Online 
Meetings 

■Traditional 
Meetings 



DESIRED 
TREND 



Q 



Calendar Quarter 



13a 



Missouri Department of Transportation 



Customer involvement in Transportation Decision Making 



Percent of customers who are satisfied with feedback they receive 
from MoDOT after offering comments- 13b 



Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Bob Brendel, Outreach Coordinator 

Purpose of the Measure: 

This measure tracks MoDOT' s responses to its 
customers. MoDOT routinely asks people who attend 
public meetings/hearings to submit comments that 
will be examined by the project team and will 
become part of the project's official record. It is 
important that people who avail themselves of this 
opportunity know that their comments are taken 
seriously. 

Measurement and Data Collection: 

MoDOT routinely coordinates a survey for persons 
who attend project-specific meetings and hearings. 
The initial survey was sent to more than 4,500 
persons who attended meetings in a five-year period. 
A survey process continues, with contacts made each 
time a project reaches the official public hearing 
milestone. This is an annual measure based upon a 
fiscal year, and data is analyzed twice each year. 

Improvement Status: 

Customer satisfaction improved five percent from the 
mid-year report, largely due to the public acceptance 
of Safe & Sound bridge projects that began during 



the last six months. During all of FY2009, 35 projects 
were surveyed - nearly half of which (17) were Safe 
& Sound bridges. Overall satisfaction held steady 
from FY2008 at 68.1 percent, while 80.9 percent felt 
that projects were explained clearly and 66.1 percent 
felt that the decision-making process was open, 
transparent and fair. Interestingly, Safe & Sound 
projects scored significantly higher, with overall 
satisfaction of 86 percent, 97.7 percent credited 
MoDOT with clear explanations and 90.5 percent 
thought the process was open, transparent and fair. 
This is significant because Safe & Sound's strategy 
has been to stage 'community briefings' to explain 
improvement strategies, road closures and alternate 
routes. The results seem to validate MoDOT' s road 
closure strategy to speed the work and control costs 
and indicate that customers are willing to accept a bit 
of inconvenience to get a new, wider bridge. 

The survey tool has been modified to include space 
for written comments to give a better opportunity to 
understand customer concerns. 



Percent of Customers Who Are Satisfied with Feedback They 
Receive from MoDOT after Offering Comments 




Very 
Satisfied 



I I Satisfied 






Utility 
Companies 






1999-2005 



2006 



2007 

Fiscal Year 



2008 



2009 



DESIRED 
TREND 



Q 



*As measured by the American Customer Satisfaction Index. 



October 2009 



13b 



Customer Involvement in Transportation Decision-Making 



MoDOT takes into consideration customers' needs and views in 
transportation decision-making- 1 3c 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Sue Cox, Transportation Planning Special Projects Coordinator 



Purpose of the Measure: 

This data helps determine the effectiveness of 
MoDOT' s project planning outreach efforts. 

Measurement and Data Collection: 

This is an annual measure, and this year's data, 
gathered from a statewide random telephone survey 
of approximately 3,500 Missourians, was collected in 
May 2009. A comparison is made to the Tennessee 
Department of Transportation, which also measures 
customers' perceptions regarding involvement in 
transportation decision-making. Tennessee DOT is 
in the process of updating its performance data. 

Improvement Status: 

MoDOT learned in the 2009 customer survey that 73 
percent of the survey sample feels MoDOT considers 
customer concerns and needs when developing 
transportation decisions. This is an increase of 8 
percent, moving up from 65 percent in 2008. 



Northwest Missouri State University is in the process 
of updating its 2006 measurement by surveying 
NMSU freshmen and juniors' satisfaction concerning 
student opportunities to provide input regarding 
student affairs at NMSU. The 2006 data is the most 
current information available. 

To continuously improve in this area, MoDOT 
identifies additional opportunities to use techniques 
as outlined in the planning framework decision- 
making and public involvement process with local 
officials, planning partners, community leaders, 
elected officials and the general public. Media 
interviews, Web site publicity, news releases, 
newsletters, specific project surveys, public 
involvement surveys and community meetings 
continually provide new opportunities to interact with 
the public, share MoDOT' s direction and discuss 
transportation priorities. 



MoDOT Takes into Consideration Customers' Needs 
and Views in Transportation Decision-Making 




Strongly 

Agree 

Agree 



^Tennessee 
DOT 

□ NWMO 
State Univ. 



2005 



2006 2007 2008 

Calendar Year 



2009 



DESIRED 
TREND 



Q 



13C 



Missouri Department of Transportation 



Customer Involvement in Transportation Decision-Making 



Percent of positive feedback responses received from planning partners 
regarding involvement in transportation decision-making- 13d 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Sue Cox, Transportation Planning, Special Projects Coordinator 



Purpose of the Measure: 

This measure tracks MoDOT's efforts to include 
statewide planning partners (members of metropolitan 
planning organizations and regional planning 
commissions) in transportation-related decision-making. 

MoDOT's planning framework is a process used to 
ensure planning partners are able to influence 
transportation decisions regarding how transportation 
funds are spent in their areas. It is based on achieving 
informed consent rather than consensus. To continuously 
improve in this area, MoDOT focuses primarily on 
effective communication, and public involvement tools 
and techniques 

Measurement and Data Collection: 

Transportation Planning works with Organizational 
Results to administer an annual survey in January that 
evaluates planning partners' involvement in the 
transportation decision-making process for the previous 
year. The survey scale measures those who agree, 
strongly agree, disagree and strongly disagree. 

Improvement Status: 

The 2008 survey received 77 responses from 158 
distributed e-mails resulting in a 48.7 percent response 
rate. The percent of strongly agree answers increased 
from 46 percent in 2007 to 53 percent in 2008. The 



survey focuses on feedback regarding the overall 
involvement of planning partners in the planning process 
rather than on individual MoDOT outreach activities. 

Feedback helps MoDOT learn new ways to achieve 
better involvement, fine-tune communication and try out 
ideas. This past year, survey improvements, including 
content adjustments and distribution processes, resulted 
in helpful feedback and a strong response rate. Survey 
results were shared with planning partners and co-efforts 
were initiated to act on concerns, solve problems and 
provide clarifying information. 

Transportation Planning also worked with each district to 
assess how the process works in the field. The strengths 
and weaknesses of the planning outreach process, the 
improvement areas and the best practices were identified. 
An action team is reviewing the information and 
selecting priorities for implementation. 

For comparison purposes, the Oregon Department of 
Transportation measured a similar involvement in 2006 - 
indicating 65 percent of all respondents involved in 
transportation planning felt their involvement in 
decision-making was effective; however, Oregon reports 
it will not update this data again until 201 1. 



Percent of Positive Feedback Responses from 
Transportation Planning Partners Regarding 
Involvement in Transportation Decision-Making 

"9T 



c 

CD 

O 

^- 

<D 

a. 



100 



80 



60 



40 



20 




ZZ1 Strongly Agree 

ZZ1 Agree 

□ Oregon DOT 






2005 



2006 2007 

Calendar Year 



2008 



DESIRED 
TREND 



Q 



October 2009 



13d 





*H 



ti TlflSBBC 



DM 



Hill— 



Convenient, Clean and Safe 
Roadside Accommodations 

Tangible Result Driver - Don Hill is, Director of System Management 



Many Missouri motorists depend on roadside parks and rest areas during their travels 
for the opportunity to rest and refresh themselves in a safe environment. Providing 
safe, clean and convenient accommodations allows motorists to travel more safely and 
comfortably. 











Tracker 

measures of departmental performance 



Convenient, Clean and Safe Roadside Accommodations 



Percent of customers satisfied with rest areas' convenience, 
cleanliness and safety- 14a 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Jim Carney, State Maintenance Engineer 



Purpose of the Measure: 

This measure helps MoDOT understand customer 
expectations concerning the convenience, cleanliness 
and safety of its rest areas. This information will 
provide insight to rest area location, lighting and 
security as well as the overall cleanliness 
expectations. 

Measurement and Data Collection: 

MoDOT measures this attribute with both internal 
and external data collection. MoDOT receives 
information from a survey card offered at all rest 
areas. The survey card asks a variety of questions 
with three of the questions specifically asking if the 
rest area is convenient, clean and safe. This provides 
direct input from our customers and is considered the 
external source. All comments from the cards are 
sent to the districts and sheltered workshop contractor 
to ensure concerns are addressed in a timely manner. 

To ensure customer satisfaction, all rest areas are 
inspected using an attribute list developed and based 
on an industry-wide literature review. The attribute 
list includes characteristics rest-area users identified 
as what they consider convenient, clean and safe. 
MoDOT maintenance employees inspect all rest 
areas and the work of the sheltered workshop 
contractor at least two times per month using this list 
and are considered the internal source. 

MoDOT works with Extended Employment 
Sheltered Workshops to provide the cleaning at all 19 
rest areas in the system. The sheltered workshop 
employees provide this service 365 days a year, many 
from early morning (6 a.m.) to late in the evening (10 
p.m.). This measure is updated quarterly. 

Improvement Status: 

The rest area survey cards were first made available 
in May 2005. A total of 6,835 were returned in fiscal 
year 2009 compared to 9,774 cards in fiscal year 
2008, 8,178 in fiscal year 2007 and 8,054 in fiscal 
year 2006. In the first quarter of fiscal year 2010, 



6,838 cards were returned, a significantly higher 
number of returned surveys than in the first quarter of 
fiscal year 2009. The Conway Welcome Center 
reopened on May 4, 2009, and is the primary reason 
for the increase in survey cards, accounting for over 
55 percent (3,819) of the cards in this quarter. 

• First Quarter fiscal year 2009, 2,210 surveys received 

• Second Quarter fiscal year 2009, 911 surveys 
received 

• Third Quarter fiscal year 2009, 594 surveys received 

• Fourth Quarter fiscal year 2009, 3,120 surveys 
received 

• First Quarter fiscal year 2010, 6,838 surveys received 

Customer satisfaction for the three attributes is 
slightly higher in all of the factors when compared to 
the previous quarter. All three attributes hit the 99 
percent level for the first time. An older site received 
35 percent of the unsatisfactory comments 
concerning cleanliness. This site is being converted 
to "truck parking only" as part of the overall rest area 
plan. This will reduce the number of rest areas to 1 8 
statewide. MoDOT implements actions to improve 
the cleanliness at rest areas with lower satisfaction 
ratings by direct contact with the responsible 
contractor and district personnel. Cards were 
returned from 49 states, Canada, Ireland, the United 
Kingdom, Switzerland, Mongolia, China and Spain. 

MoDOT is doing extremely well at meeting the 
customers' expectations for convenient, clean and 
safe facilities; largely in part to these inspections 
conducted a minimum of two times per month. The 
inspection scores increased from 95.1 percent to 96.3 
percent for the first quarter of fiscal year 2010. The 
96.3 percent mark was the second highest quarterly 
score since MoDOT has conducted the internal 
inspections. MoDOT takes care of maintenance 
concerns in a timely manner to keep the rest areas 
open for use. 



14A 



Missouri Department of Transportation 



Convenient, Clean and Safe Roadside Accommodations 



100 

90 

d) 80 
O 

I 70 



60 
50 




Percent of Customers Satisfied with Rest Areas' 
Convenience, Cleanliness and Safety 



A 



CO 







FY 2006 FY 2007 



FY 2008 FY 2009 

Year 



IstQtr. FY 
2009 



IstQtr. FY 
2010 



□ Convenient 



□ Clean 



D Safe 



DESIRED 
TREND 



8 






Note: Rest area customer satisfaction benchmarks are limited. Florida's 2007 rest area customer survey results found: 80 percent 
said the rest areas were clean, 72 percent said there were enough rest areas and 84 percent said the rest areas were safe. New 
Mexico has a benchmark of 95 percent in their efforts to monitor rest area satisfaction and reached a level of 96 percent for 
FY08. 



C 
0) 

O 

^- 

<D 
a. 



100 



80 



60 



40 



20 



Percent of Customers Satisfied with Rest Areas' 
Convenience, Cleanliness and Safety 
Statewide Average Score of Rest Area Condition 
Internal Inspections 



1 



1 


u 


^■•TEI^H 




TO 








D 



1st Qtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Fiscal Quarter 



4th Qtr. 2009 IstQtr. 2010 



DESIRED 
TREND 



Q 



October 2009 



1 4a (2) 



Convenient, Clean and Safe Roadside Accommodations 



Percent of customers satisfied with commuter lots' convenience, 
cleanliness and safety- 14b 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Chojnacki, Maintenance Liaison Engineer 



Purpose of the Measure: 

This measure will help the department understand 
customer expectations concerning commuter lot 
convenience, cleanliness and safety. This 
information will provide insight to location, lighting 
and security at commuter lots as well as their overall 
cleanliness. 

Measurement and Data Collection: 

MoDOT receives information in the form of survey 
cards distributed by MoDOT employees at 20 
commuter lots. The survey contains a variety of 
questions, three of which specifically ask if the 
commuter lot is convenient, clean and safe. This is a 
baseline measure that provides direct input from the 
department' s customers and is considered an external 
source. This is an annual measure updated each 
January. 

To further assess conditions and ensure customer 
satisfaction with the commuter lots, all lots are 
inspected based on attributes identified in an 
industry-wide literature review as to what commuter 
lot customers consider convenient, clean and safe. 
MoDOT maintenance employees inspect all 
commuter lots each quarter. This measure is updated 
quarterly. 



Improvement Status: 

Commuter lot survey cards were distributed to 1 ,003 
customers in December 2008 and the department 
received 257 responses. 95 percent of the customers 
thought the lots were convenient with 73 percent 
using them at least five days per week. 82 percent 
cited saving fuel costs as the most important reason 
to use the lot, with being good for the environment 
and the cost of parking at the destination being other 
considerations. 87 percent of the customers were 
satisfied with cleanliness of the lots compared to 79 
percent in 2007. 96 percent of customers were 
satisfied with safety at the lots compared to 80 
percent in 2007. This quarter the St. Louis district 
began providing in-house recorded video surveillance 
at one commuter lot. 

The quarterly inspections provide input to district 
maintenance supervisors on work needed at the 
commuter lot for condition of signs, parking lot 
surface, litter, and vegetation management. The 
August 2009 inspections showed the statewide 
average condition improved slightly, 92.1 percent 
compared to 91.7 percent the previous quarter. 




14B 



Missouri Department of Transportation 



Convenient, Clean and Safe Roadside Accommodations 



Percent of Customers Satisfied with Commuter Lots' 
Convenience, Cleanliness and Safety 



Convenient 



Clean 
Attribute 



Safe 



1 




□ 2005 

□ 2006 

□ 2007 

□ 2008 



DESIRED 
TREND 



Q 



Percent of Customers Satisfied with Commuter Lots 1 
Convenience, Cleanliness and Safety 
Statewide Average Score of Commuter Lot Condition 
Internal Inspections 




Aug. 2008 Nov. 2008 Feb. 2009 May 2009 Aug. 2009 

Inspection Date 



DESIRED 
TREND 







October 2009 



1 4b(2) 



Convenient, Clean and Safe Roadside Accommodations 



Number of users of commuter parking lots- 14c 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Chojnacki, Maintenance Liaison Engineer 



Purpose of the Measure: 

This measure tracks the number of commuter parking 
lot users. It will help the department determine 
whether its commuter parking lots are adequate at 
current locations and whether lots are fulfilling the 
needs of the traveling public. 

Measurement and Data Collection: 

District maintenance personnel count the number of 
vehicles parked in each commuter lot in conjunction 
with the quarterly condition inspections. Data is 
collected from every district to create a statewide 
report. This measure is updated quarterly. 

Improvement Status: 

There was an increase in the number of available 
spaces and a decrease in the number of parked 



vehicles this quarter. The number of available spaces 
statewide is 6,617 at 1 12 lots. The number of 
available spaces increased due the opening of two 
new lots located at 1-70 and US 65 in Saline County 
and at US 60 and Route 5 in Wright County. The 
number of parked vehicles dropped slightly from 
2,624 last quarter to 2,600 this quarter. As confirmed 
by the customer surveys, gas prices are the biggest 
reason people choose to use the commuter lots. 
District and Central Office staffs continue to work on 
strategies that were developed by a statewide team to 
improve the condition and usage at the commuter 
lots. 



(D 

n 

E 

3 



Number of Users of Commuter Parking Lots 




□ Number of 
Available 
Spaces 

□ Number of 
Parked 
Vehicles 



1 st Qtr. 2nd Qtr. 3rd Qtr. 4th Qtr. 1 st Qtr. 

2009 2009 2009 2009 2010 

Fiscal Quarter 



DESIRED 
TREND 



e 



14C 



Missouri Department of Transportation 



Convenient, Clean and Safe Roadside Accommodations 



Number of users of rest areas- 14d 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Stacy Armstrong, Roadside Management Supervisor 



Purpose of the Measure: 

This measure tracks the number of vehicles visiting 
rest areas. This information helps MoDOT better 
understand the peak days and times visitors use rest 
areas, impacting staffing decisions. MoDOT 
estimates the rest areas have more than 20 million 
visitors each year. 

Measurement and Data Collection: 

Rest areas at Bloomsdale and Steele on Interstate 55, 
Concordia, Wright City and Boonville on Interstate 
70, Eagle ville and Lathrop on Interstate 35, Dearborn 
and Rock Port on Interstate 29, and St. Clair and 
Joplin on Interstate 44 have permanent counters 
providing data daily. Pavement sensors send data 
from a solar-powered wireless transfer station. All 
data is from permanent counters. The counts are for 
the average seven-day period between July 1 and 
September 30. This data is updated quarterly. 

Improvement Status: 

Permanent counters are transferring data from 1 1 
different rest areas located throughout the state rest 
area system. Currently the software program is being 
upgraded. The Steele rest area is closed due to 
limited access because of road construction on 
Interstate 55. At those sites providing only limited 
data, the historical data from the first quarter of 2009 
was compared and an approximate two percent 



overall increase of traffic to the sites was added to the 
counts. 

The number of users in the first graph is the weekly 
average for each of the eleven sites. The weekly 
average is determined by adding the grand totals for 
each individual site for the quarter, dividing by the 
number of days in the quarter (92 for this quarter) 
and multiplying by seven for the weekly total. 

The second graph provides the total number of 
visitors for the eleven sites for each individual day of 
the week of the quarter. Friday continues to be the 
busiest day at the rest areas. 

The permanent counters provide data for eleven of 
the 19 rest areas operational for this quarter. A total 
of 1,330,947 vehicles were counted at eleven of 19 
rest area sites. Using the average vehicles per rest 
area data from the eleven sites, it is estimated that 
2,381,695 vehicles used Missouri rest areas this 
quarter. Using a conservative estimate of 2.5 
passengers per vehicle, the rest areas had 
approximately 5,954,236 visitors for the quarter. 
Based on quarterly averages, Missouri rest areas will 
provide service to well over 23 million annual 
visitors. The first and fourth quarters of the fiscal 
year traditionally have the highest visitor count. 




October 2009 



14D 



Convenient, Clean and Safe Roadside Accommodations 



E 

3 



16,000 



12,000 



8,000 



4,000 






Number of Users of Rest Areas' 
Seven -day Average 





--TTT 
co 



v v -X 



# 



"V 



■nCT 



^ 



♦° 






* 



# otf 






I co 




□ 1st 
FY 

□ 1st 
FY 



Qtr. 
2009 

Qtr. 
2010 



,* 



V 



* 






A ,<f 



DESIRED 
TREND 



Location 




*Concordia, Wright City, Dearborn, Bloomsdale, Boonville, St. Clair, Lathrop and Steele are two directions and 
provide counts from both sides. Rock Port, Eagleville and Joplin are one direction only. 



200,000 
160,000 



S 120,000 



E 

3 



80,000 

40,000 





Number of Users of Rest Areas 

By Day of Week 
First Quarter Fiscal Year 2010 



Monday 



Wednesday 



Friday 



Day 







198,003 








201,907 




199,069 


i — ^^ 














187,765 






|WM*j 




- 


175,163 




175,316 





























DESIRED 
TREND 



Sunday 




1 4d (2) 



Missouri Department of Transportation 



Convenient, Clean & Safe Roadside Accommodations 



Number of truck customers that utilize rest areas- 14e 



Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Tim Jackson, Maintenance Liaison Engineer 



Purpose of the Measure: 

This measure tracks the number of trucks at rest 
areas, welcome centers and truck parking facilities. 
The number of trucks using the rest areas and the 
nearby ramps could be used to help determine how 
many spaces are needed to provide convenient 
parking facilities at each rest area. 

Measurement and Data Collection: 

On a monthly basis, district maintenance personnel 
count the number of trucks parked at welcome 
centers, rest areas, on nearby ramps within 15 miles 
of the welcome centers/rest areas and at abandoned 
weigh stations that have been converted to truck 
parking facilities. The count is done between 4 and 6 
a.m., which is typically the busiest time. Data is 
collected from every rest area and truck parking 
facility to create a statewide report and updated 
quarterly. 



Improvement Status: 

The third quarter of calendar year 2009 showed no 
significant increase or decrease in the average 
number of trucks using the rest areas and other truck 
parking facilities from the previous quarter. Both 
sides of the Steele 1-55 rest area were closed all three 
months due to a construction project on 1-55. The 
Marston southbound 1-55 rest area was closed in 
August for construction of a new welcome center. 
Both sides of the Doolittle rest area on 1-44 were 
closed in September for demolition of the existing 
structures and conversion to truck parking facilities. 
These closures have resulted in a temporary decrease 
of 65 truck parking spaces. Constructing welcome 
centers with additional truck parking spaces and 
converting abandoned weigh stations into truck 
parking facilities continues to be a way to add 
parking spaces across the state to accommodate the 
need for additional truck parking. 



Number of Truck Customers That Utilize Rest Areas 



1,250 
1,000 



CD 

■| 750 

D 



500 



250 



300 




a 


— 


232 




204 


~- 


188 

m 




185 

□ 



1 



I I Number of Trucks 
(Ramps) 

I I Number of Trucks 
(Rest Areas) 

■ Total Available 
Truck Parking 
Spaces 



3rd Qtr. 
2008 



4th Qtr. 1 st Qtr. 2nd Qtr. 3rd Qtr. 
2008 2009 2009 2009 

Calendar Year 



October 2009 



14E 



\ 






t f 




[ i 



Best Value For Every 
Dollar Spent 

Tangible Result Driver - Roberta Broeker, Chief Financial Officer 



Providing the best value for every dollar spent means MoDOT is running its business as 
efficiently and effectively as possible. A tightly managed budget means more roads and 
bridges can be fixed. That keeps Missouri moving. This is one of MoDOT's values because 
every employee is a taxpayer too! 



its 



r 



r-^ 






l $P 





If 



^ / 



Tracker 

measures of departmental performance 



Best Value for Every Dollar Spent 



Ratio of lane miles per full-time equivalency- 15a 



Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Steve Meystrik, Special Projects Coordinator 



Purpose of the Measure: 

The purpose of this measure is to track how Missouri 
ranks nationally on the ratio of lane miles per full- 
time equivalency (FTE). This measure assists 
management in making efficiency and staffing level 
comparisons to other transportation departments 
based upon the total number of lane miles within each 
state system. 

Measurement and Data Collection: 

MoDOT receives the data for this measure from 
reports by the U.S. Census Bureau and Federal 
Highway Administration (FHWA). 

The number of state DOT employees is obtained 
annually from U.S. Census Bureau reports of state 
government employment within several broad 
classifications that include "highways." As defined 
by the U.S. Census Bureau, the "highways" 
classification includes employees of state government 
agencies whose primary function is the maintenance 



and operation of streets, roads, sidewalks, bridges, 
tunnels, toll roads, and ferries; snow and ice removal; 
street lighting; and highway and traffic engineering 
activities. The number of lane miles for each state is 
obtained from FHWA's annual Highway Statistics 
report. 

The ratio of lane miles is the number of lane miles 
each state DOT is responsible for divided by the 
number of FTEs within the "highways" functional 
classification. 

This is an annual measure updated each July. The 
most recent reports used to update this measure reflect 
data collected two years prior. 

Improvement Status: 

According to 2007 data, Missouri ranks tenth in the 
nation with a ratio of 1 1 .46 lane miles per FTE. 



Missouri's National Ranking by Number of Lane Miles Per FTE 

2007 

20 



15 



o 



1 1 1 — 1 


nrin iQth 


nrinnnnn 


n 



5 & 



5 ^ 



z 2 a O 



< "- > O z < 



State 



15A 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Number of full-time equivalencies- 15b 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Steve Meystrik, Special Projects Coordinator 



Purpose of the Measure: 

This measure tracks the change in the number of full- 
time equivalencies (FTEs) within the department and 
compares it to the number of FTEs in the legislative 
budget. The data provides a high-level view of 
overall staffing at MoDOT in relation to budgeted 
FTEs. 

Measurement and Data Collection: 

This measure converts the regular hours worked or 
on paid leave of temporary and salaried employees, 
as well as overtime worked (minus any hours that are 
flexed during the workweek), to FTEs. In order to 
convert these numbers to FTEs, the total number of 



hours worked is divided by 2,080. The data is 
collected and reported each quarter of the fiscal year. 

Improvement Status: 

During the first quarter of fiscal year 2010, there has 
been an increase in the number of salaried FTEs, 
temporary FTEs, and FTEs resulting from overtime 
hours worked, compared to the same time last year. 
The average and total number of overtime hours 
worked by salaried employees during the first quarter 
decreased compared to same time last year; however, 
an increase in overtime worked by temporary 
employees led to an overall increase in this category. 



Number of MoDOT Full-Time Equivalencies 



7,006 



7,006 



6,636 6,636 6,617 
£ O 




5,400 



1 



i Overtime ^ 

ZZI Temporary Employees 
ZZI Salaried Employees 
o Budgeted FTEs A 



2006 2007 2008 2009 

Fiscal Year 



YTD2009 YTD2010 




October 2009 



15b 



Best Value for Every Dollar Spent 



. — 



Percent of work capacity based on average hours worked- 15c 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Micki Knudsen, Human Resources Director 



Purpose of the Measure: 

The purpose of this measure is to track how many 
hours the average employee works on an annual basis. 
This measure can assist management in assessing 
staffing and productivity levels. 

Measurement and Data Collection: 

MoDOT tracks the average regular hours worked and 
average overtime hours worked by employees. The 
average regular and overtime hours worked does not 
include seasonal or wage employees. Additional 
hours worked by employees not eligible to earn 
overtime or compensatory time are not included. The 
work capacity measure is the percentage of regular 
and overtime hours worked out of the 2,080 hours 
available during a fiscal year. 

Within a 2,080-hour fiscal year, an employee would 
work 1,984 hours (work capacity ratio of 95.4 percent) 
if he/she worked all available hours except the 12 state 
holidays provided to State of Missouri employees. If 
another holiday has been granted by Executive Order 
of the governor, which is customary following the 
Thanksgiving holiday, then 1 ,976 hours would be 
worked at a ratio of 95.0 percent. The difference 
between MoDOT' s reported percent of work capacity 
and a work capacity of 95.0 percent will illustrate how 
many hours on average an employee is away from 
work due to paid or unpaid leave. 



The United States Bureau of Labor Statistics publishes 
hours- worked to hours-paid ratios for 14 industry 
sectors. The individual ratio of the utility industry 
(88.2 percent in 2008) is displayed for comparison 
purposes due to the similarities in workforce and need 
for 24/7 operations. The Kansas Department of 
Transportation has reported a work capacity of 86.0 
percent for fiscal year 2009. 

Improvement Status: 

MoDOT' s work capacity for the first quarter of fiscal 
year 2010 is just slightly below where it stood at the 
same time last year. This decrease can be attributed 
to a reduction in the number of overtime hours 
worked per salaried employee. The average number 
of regular hours worked has remained the same during 
the first quarter of fiscal year 2010 compared to the 
same quarter last year despite a slight increase in the 
number of sick leave hours used per employee (16.7 
to 16.8 hours). The department believes the increase 
in sick leave usage can be attributed, in part, to the 
Pandemic Flu currently impacting the United States. 
Although sick leave usage increased slightly, the 
department experienced a decrease in annual 
leave/compensatory time (47.2 to 46.7 hours) usage 
comparing the same periods. 



Percent of Work Capacity" 



i 



1,900 

jo 1,500 

£ 1,100 

700 

300 



86.1% 87.0% 87.2% 86.2% 



]91i=^=|61 



86.3% 86.1% 



12 



11 



] Average Overtime 
Hours Worked 

I Average Regular 
HoursWorked 

•Kansas DOT 



Bureau of Labor 
Statistics -Utility 
Industry 



2006 2007 2008 2009 YTD YTD 

2009 2010 

Fiscal Year 



DESIRED 
TREND 




: Based on 2,080 hours of work in the fiscal year, including regular and overtime hours for salaried and permanent 
part-time employees. 



15C 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Rate of employee turnover- 15d 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Kim Hickey, Employment Manager 

Purpose of the Measure: 

This measure tracks the percentage of employees 
who leave MoDOT annually and compares the 
department' s turnover rate to benchmarked data. 
Voluntary turnover includes most resignations and 
retirements. Involuntary turnover reflects dismissals. 
Beginning with calendar year 2007, it also includes 
retirements and voluntary resignations of employees 
who had a disciplinary history and/or a final 
performance management rating of "Needs 
Improvement" or below. Turnover rates as shown in 
this measure include voluntary and involuntary 
separations. 

Measurement and Data Collection: 

The data is collected statewide to assess overall 
employee turnover. Comparison data is collected 
from various sources annually. For 2006 and 2007 
benchmarked data, Saratoga Institute surveyed more 
than 300 organizations representing a wide variety of 
industries. 

Improvement Status: 

The department' s voluntary separation rate was down 
from 4.9 percent in the first three quarters of calendar 
year 2008 to 3.5 percent in the first three quarters of 



calendar year 2009. During these same periods in 
2008 and 2009, the department's involuntary 
separation rate was also down just slightly from 2 
percent to 1.9 percent. There were 80 releases in the 
first three quarters of 2009, and an additional 40 
resignations and retirements designated as 
involuntary separations. Of the remaining 221 
voluntary separations that occurred in the first three 
quarters of 2009, 149 were retirements and 72 were 
resignations. The retirement rate is down just slightly 
for the first three quarters of 2009 (2.6 percent) when 
compared to this same period in 2008 (2.8 percent). 
However, the resignation rate for the first three 
quarters of 2009 (1.4 percent) is half of what it was 
for this same period in 2008 (2.8 percent). The 
number of resignations by employees with less than 
one year of service decreased from 44 in the first 
three quarters of 2008 to 26 in the first three quarters 
of 2009. Also, the number of resignations by 
employees in civil engineering positions decreased 
from 31 in the first three quarters of 2008 to 10 in the 
first three quarters of 2009. The overall decrease in 
voluntary separations can be attributed to continued 
unstable market conditions and high unemployment 
rates statewide. 



Rate of Employee Turnover 



15 



10 



0) 
D 



10.4 10.4 

k A 


1 l_4.7 mmm 




h.6 


L 


1 






ra 




1.0 

1 




1.8 




2.4 




2.0 




1.9 



1 MoDOT (Voluntary) 

1 MoDOT (Involuntary) 

■^— Saratoga (Voluntary) 
□ Saratoga (Involuntary) 



2006 2007 2008 YTD 2008 YTD 2009 

Calendar Year 




October 2009 



15d 



Best Value for Every Dollar Spent 



Level of job satisfaction -15e 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Paul Imhoff, Employee Development Manager 



Purpose of the Measure: 

This measure tracks the level of employee 
satisfaction throughout the department at specific 
points in time. The first chart indicates the level of 
department employees' job satisfaction and changes 
in their satisfaction over time. The second chart 
shows the percentage of MoDOT employees who are 
satisfied compared to the organizations that scored 
the best in employee satisfaction using the same 
survey instrument, and to top-level organizations 
using a similar survey questionnaire. 

Measurement and Data Collection: 

Employee satisfaction is measured using 1 8 items 
from an annual employee survey. The vendor 
contracted to conduct the employee satisfaction 
survey in 2003 and 2005 provided "Vendor Best 
Practice" data collected from an anonymous 
company. Society for Human Resources 
Management (SHRM) best practice data was 
gathered from an SHRM report of an annual job 
satisfaction survey of 55 Fortune 500 companies. 
This is an annual measure updated in July each year, 
with the final survey report completed in October 
each year. 

Improvement Status: 

The 2009 Employee Satisfaction Survey was 
distributed on May 4, 2009, with a completion 
deadline of June 16, 2009. The final report for the 
survey was distributed on October 30, 2009. 

The results from the 2009 survey indicate that 3,792 
employees responded to the survey for a 60 percent 
return rate. This is a decrease from 64 percent in 
2008 (417 fewer surveys returned). The percentage 
of employees that were "very satisfied" increased 
from 9 percent in 2008 to 13 percent in 2009. 
Overall, the percentage of employees who indicated 
they were at least "somewhat satisfied" increased to 
71 percent in 2009. 

The average rating on all four scales of the Employee 
Satisfaction Survey increased from 2008 to 2009. 
Job Satisfaction increased from 3.44 to 3.57 on a 5- 
point scale. Employee Engagement increased from 



3.55 to 3.7. Organizational Justice and Fairness 
increased from 3.11 to 3.28. Living MoDOT Values 
increased from 3.45 to 3.6. Similarly, in all ten 
districts and in Central Office, the average rating on 
each of the four scales increased. 

The greatest number of specific comments from the 
2009 survey tended to coincide with the lowest rated 
items. The area with the most negative comments 
revolved around pay and salary increase issues. 
Approximately five percent of respondents (175 
employees) made specific negative comments about 
pay or issues involving the lack of promotion 
opportunities. 




15E 



MISSOURI DEPARTMENT OF TRANSPORTATION 



Best Value for Every Dollar Spent 



O 

to 3 

<l> 
D) 

? 2 




2003 



Level of Job Satisfaction 
(Average Rating) 






2005 2007 



Calendar Year 



2008 



J | 



2009 



DESIRED 
TREND 



e> 



100 



80 



*- 60 
c 
<D 
O 

0) 

a- 40 



20 



Percent of Satisfied Employees 




52 



59 



54 



57 



58 



hi n £> 



2003 2005 2007 2008 

Calendar Year 



2009 



3 Somewhat 
Satisfied 

3 Very Satisfied 



O SHRMBest 
Practice 

^r— Vendor Best 
Practice 






DESIRED 
TREND 



J 



October 2009 



1 5e (2) 



Best Value for Every Dollar Spent 



Number of lost workdays per year-15f 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeff Padgett, Risk and Benefits Management Director 



Purpose of the Measure: 

This measure tracks the actual number of days that 
employees cannot work due to work-related injuries 
sustained during the reporting period. Note that the 
results do not include lost workdays for injuries that 
occurred during previous reporting periods. 
(Example: an employee that is injured on Dec. 31, 
2008 and is off during January of 2009 will not show 
up as lost time in 2009 because the incident occurred 
during the previous reporting period.) 

Measurement and Data Collection: 

The data is collected from Riskmaster, a claims 
administration software, and reported quarterly. 

Improvement Status: 

The number of lost workdays for the first, second and 
third quarters of 2009 is three percent higher than the 
first three quarters of 2008, increasing from 277 in 
2008 to 285 lost workdays in 2009. Though not 
illustrated in the chart, the number of lost-time 



incidents reflected a 44 percent reduction from 2008 
to 2009. Subrogation claims attribute the greatest 
number of lost workdays. Kansas City Area District 
suffered two motor vehicle third party incidents. 
Both employees sustained serious injuries that 
resulted in a significant number of lost workdays. 
The Southwest District also contributed a large 
number of lost workdays due to two incidents. Both 
employees were involved in cutting trees, and 
sustained relatively serious injuries. MoDOT 
continues to develop and implement new safety- 
related initiatives to further reduce lost workdays, 
including Safety Pays, a work simulation physical 
exam and the Fit for Duty program. Risk 
management personnel now direct all medical care 
for work-related injuries. MoDOT continues to 
identify and provide light-duty assignments for 
injured workers with restrictions in an effort to get 
them back to work quickly. 



Number of Lost Workdays Per Year 



i 




2004 



2005 



2006 



2007 



2008 



1st, 2nd & 1st, 2nd & 

3rd 3rd desired 

Quarters Quarters 
2008 2009 



Calendar Year 



TREND 



e> 



15F 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Rate and total of OSHA recordable incidents- 15g 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeff Padgett, Risk and Benefits Management Director 



Purpose of the Measure: 

This measure tracks the number of recordable 
injuries, as defined by OSHA, in total and as a rate of 
injuries per 100 workers. The calculation for 
incidence rate is the number of recordables times 
200,000 divided by the number of hours worked. The 
200,000 used in the calculation is the base for 100 
full-time workers (working 40 hours per week, 50 
weeks per year). OSHA defines a recordable incident 
as a work-related injury or illness that results in 
death, days away from work, restricted work or 
transfer to another job, medical treatment beyond 
first aid or loss of consciousness. This measure has 
been changed to reflect this definition for all years 
being reported in this measure. 



Measurement and Data Collection: 

MoDOT reports on the measure quarterly, and 
collects the injury data from Riskmaster, a claims 
administration software. The number of hours 
worked is taken from MoDOT' s payroll data. 

Improvement Status: 

Both the number of OSHA recordables and the 
incidence rate for MoDOT have increased over the 
reporting periods noted. The incident rate increased 
by 10 percent for the first three quarters of 2009 over 
2008, rising from 5.76 to 6.36. The number of OSHA 
recordables increased by six percent over the same 
period, with an increase from 302 to 321. 



Rate of OSHA Recordable Incidents 




I MoDOT 
■Texas DOT 



A Private Industry 
Construction 



2004 2005 2006 2007 2008 1 st, 2nd & 1 st, 2nd & 

3rd 3rd 

Quarters Quarters 

2008 2009 

Calendar Year 



DESIRED 
TREND 



© 



(Information from Private Industry Construction was not yet available for 2008.) 



October 2009 



15G 



Best Value for Every Dollar Spent 



Total of OSHA Recordable Incidents 




2004 2005 



2006 2007 2008 1 st, 2nd & 1 st, 2nd & desired 

3rd 3rd 

Quarters Quarters 

2008 2009 

Calendar Year 



© 




1 5G (2) 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Number of claims for general liability- 15h 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeff Padgett, Risk and Benefits Management Director 



Purpose of the Measure: 

General liability claims arise from allegations of 
injuries/damages caused by the dangerous condition 
of MoDOT property and the injury /damage directly 
resulted from the dangerous condition. In addition, 
an employee must be negligent and create the 
dangerous condition or MoDOT must have actual or 
constructive notice of the dangerous condition in 
sufficient time prior to the injury/damage to have 
taken measures to protect the public against the 
dangerous condition. This measure tracks the 
number of general liability claims filed. 



Measurement and Data Collection: 

Risk and Benefits Management reports on the 
measure quarterly and collects the claims data from 
Riskmaster, a claims administration software. 

Improvement Status: 

Our desired effect is a reduction in claims. This year 
to date we have a modest decrease, due primarily to 
an overall reduction in pothole claims. 



Number of Claims for General Liability 



1500 



1200 



^ 900 

E 

■5 600 



300 



"^ I 

J I I 1 

] - - - H h — r 



2005 2006 2007 2008 

Calendar Year 



YTD 2008 YTD 2009 



DESIRED 
TREND 



© 



October 2009 



15H 



Best Value for Every Dollar Spent 



Cost of utilities for facilities- 15i 



Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Doug Record, General Services Manager - Facilities 



Purpose of the Measure: 

This measure tracks the cost and usage of utilities for 
department facilities, excluding roadways. It 
attempts to capture the impact of energy efficient 
improvements in buildings and operations. 

Measurement and Data Collection: 

The data is collected based on utility expenditures 
and usage recorded in the statewide financial 
accounting system. The following utilities are 
included in the analysis: electricity (excluding 
roadways, lighting and signals), steam, water, sewer, 
natural gas, propane, fuel oil, other fuel and utilities. 
This is a quarterly measure with the per square foot 
chart being updated annually. 



Improvement Status: 

The total cost reported for utilities for year to date 
fiscal year 2010 is $1,206,722, an increase of two 
percent over the same time frame in fiscal year 2009. 
Electric rates in Missouri increased five percent over 
the last year. The usage graphs show a five percent 
increase in electric and a 16 percent decrease in 
natural gas. The cost per square foot chart is an 
annual measure, therefore no updates. We continue to 
improve the accuracy and timeliness of inputting 
usage information and have, where possible corrected 
historical errors. 



Cost of Utilities for Facilities 
Total Utility Cost 



2 6 





2006 2007 2008 2009 

Fiscal Year 



YTD2009 YTD2010 



DESIRED 
TREND 



© 



</> 



1.50 



1.00 



Cost of Utilities for Facilities 
Utility Cost per Squa re Foot of Buildings 



a 0.50 



o.oo 




DESIRED 
TREND 



© 



2005 



2006 



2007 

Fiscal Year 



2008 



2009 



151 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



60 



£40 
£ O 

c 20 



Electric Usage 

















10.7 





Electric 
Fiscal Year 



□ YTD2009 

□ YTD2010 



DESIRED 
TREND 



© 



60 



v» 

c 

LL. O 

o s 

O 9 



40 



20 



Natural Gas Usage 















15.8 





Natural Gas 
Fiscal Year 



□ YTD 2009 

□ YTD2010 



DESIRED 
TREND 



© 



October 2009 



1 51 (2) 



Best Value for Every Dollar Spent 



Fleet status- 15j 

Result Driver: Roberta Broeker, Chief Financial Officer 

Measurement Driver: Jeannie Wilson, Central Office General Services Manager 



Purpose of the Measure: 

This measure tracks the number of units in the 
MoDOT fleet as well as their condition. The chart 
provides an overall fleet condition status based on 
actual fleet age and meter compared to maximum 
life-cycle thresholds. 

Measurement and Data Collection: 

Age and meter thresholds were established based on 
maximum useful life. Units are identified as either 
exceeding or not exceeding their primary life cycle 
for either age or meter. 

Reports are generated from the Fleet Management 
System to obtain information regarding equipment 
age and usage. 



Improvement Status: 

The overall fleet size has decreased from 5,965 to 
5,907 units through the first quarter of fiscal year 
2010. 

MoDOT' s goal is to increase the percentage of fleet 
under the replacement threshold. According to the 
established thresholds, 79 percent of the MoDOT 
fleet is under the recommended replacement criteria. 
The criteria suggests that 21 percent of the fleet 
currently meets or exceeds the threshold. MoDOT 
has made a concerted effort to maintain the fleet at 
the appropriate level to ensure service needs are met. 



7,000 
6,000 
5,000 



9> 4,000 



3,000 



2,000 



1,000 



Fleet Status 
(in units) 





6 ' 182 6,063 5,965 5,907 




23% 




20% 




19% 




21% 













































































□ Exceeds Threshold 

□ Under Threshold 



DESIRED 
TREND 



© 



Excludes those 
Under Threshold 



2007 



2008 2009 

Fiscal Year 



1st Qtr 2010 






15J 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Percent of vendor invoices paid on time- 15k 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Debbie Rickard, Controller 



Purpose of the Measure: 

This measure tracks the department's timeliness in 
processing vendor payments. 

Measurement and Data Collection: 

The check date determines if invoice payment is 
timely. Timely is defined as a check issued less than 
31 days from the date of the invoice. The 
department' s measure is benchmarked to the New 
Mexico DOT. MoDOT uses the vendor invoice date 
for determining promptness of payment; New 
Mexico utilizes a combination of vendor invoice date 
and the date received by the approving division when 
the invoice has not been promptly delivered. 



Improvement Status: 

Vendors age their receivables based on the date of 
invoice. This measure indicates there has been 
consistent improvement. The steps to further 
improve are: (1) identify specific vendors 
experiencing delayed payment and work with those 
vendors to obtain timely, accurate invoices, (2) 
determine if delayed payments are common to a 
particular division within the Central Office or a 
district, (3) identify processes contributing to the 
delayed payment, and (4) identify innovative 
solutions to receive invoices from the customer. 
Analysis tools have been developed to assist in 
identifying areas where improvements can be made. 



100 
80 



c 60 
0) 

o 

I 40 



20 



Percent of Vendor Invoices Paid on Time 

-^99 yv ^v— 2S 



1 





DMoDOT 



O New Mexico 



4th Qtr. 
FY06 



FY07 



FY08 



FY09 



1st Qtr. 
FY2010 



DESIRED 
TREND 



Q 



Previous Fiscal Years and 
Current Fiscal Year Quarter 



October 2009 



15k 



Best Value for Every Dollar Spent 



Distribution of expenditures- 151 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Debbie Rickard, Controller 

Purpose of the Measure: 

The purpose of the measure is to demonstrate a 
responsible use of taxpayers' money, with the 
emphasis of spending on construction and 
maintenance of our transportation system. 

Measurement and Data Collection: 

The data collection is based on cash expenditures by 
appropriation on a quarterly basis. Construction and 
maintenance expenditures are defined as expenditures 
from the construction and maintenance 
appropriations. Other expenditures include: 
administration, multimodal, fleet, facilities, and 
information systems (FFIS), Motor Carrier and 
Highway Safety appropriations. Debt service 
appropriations are not included. 



Improvement Status: 

MoDOT's emphasis is on expenditures for routine 
maintenance of the system (maintenance 
appropriation) and rehabilitation and construction of 
the system (construction appropriation). 
Construction expenditures, percentage and dollars, 
have increased for the same period as a result of an 
increase in the construction program and the 
American Recovery and Reinvestment Act funds. 
Administration, Motor Carrier and FFIS have 
remained relatively constant as a percent of total 
expenditures. Highway Safety and Multimodal 
fluctuate depending on availability of federal grants. 



Distribution of Expenditure 
Construction and Maintenance 



100 



80 



c 


60 


a 








<D 


40 


Q. 






20 








88.1 88.0 87.6 88.0 90.8 91.8 




□ Construction 

□ Maintenance 



2006 2007 2008 2009 Through Through 

IstQtr. IstQtr. 
2009 2010 

Fiscal Year 



DESIRED 
TREND 

















Thousands of Dollars 




2006 


2007 


2008 


2009 


YTD 2009 


YTD 2010 


Construction 


1,376,944 


1,542,674 


1,377,328 


1,533,866 


464,820 


582,330 


Maintenance 


388,572 


405,447 


424,815 


457,020 


120,491 


133,054 



15i_ 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Distribution of Expenditure 
Other 




0.3 
2007 



0.3 
2008 



0.3 
2009 



0.3 

Through 

IstQtr. 

2009 



0.2 
Through 

IstQtr. 

2010 



Fiscal Year 



□ Administration 
DFFIS 

D Multimodal 

□ Highway Safety 
D Motor Carrier 





Thousands of Dollars 




2006 


2007 


2008 


2009 


YTD 2008 


YTD 2009 


Administration 


43,076 


45,086 


46,808 


49,214 


12,005 


12,437 


Multimodal 


61,431 


71,839 


77,265 


83,007 


20,476 


23,584 


FFIS 


99,418 


108,023 


106,343 


104,635 


16,847 


20,187 


Motor Carrier 


6,741 


6,899 


6,930 


7,095 


1,736 


1,744 


Highway Safety 


27,657 


35,730 


17,064 


26,531 


8,021 


5,926 




October 2009 



1 5i_ (2) 



Best Value for Every Dollar Spent 



Accuracy of state revenue projections -15m 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Ben Reeser, Financial Resource Administrator 



Purpose of the Measure: 

The measure shows the precision of state revenue 
projections. Projections are used to prepare the 
budget that funds MoDOT's operations and capital 
program. 

Measurement and Data Collection: 

State revenue includes three major components of 
taxes and fees paid by highway users: motor fuel 
taxes, motor vehicle and driver licensing fees, and 
motor vehicle sales and use taxes. This measure does 
not include interest earnings and miscellaneous 
revenue, which are also considered state revenues. 
The measure provides the cumulative, year-to-date 
percent variance of actual state revenue versus 



projected state revenue. Fiscal year 2010 projections 
are based on the financial forecast prepared in the 
spring of 2009. This measure is updated quarterly. 

Improvement Status: 

The actual state revenue was more than projected 
through the first quarter of fiscal year 2010. The 
projected revenue was $250.2 million. However, the 
actual receipts were $256.8 million, a difference of 
$6.6 million and a positive variance of 2.6 percent. 
The desired trend is for the actual revenue to match 
projections with no variance. MoDOT staff adjusts 
future operating and capital budgets to account for 
these variances, if needed. 



C 
0) 

o 

CD 



Percent Variance of State Revenue Projections 




2007 



2008 2009 

Fiscal Year 



YTD2010 



DESIRED 
TREND 



® 



1200 
1000 

*-^ 
</> 

</> £ 800 

M= 6oo 

a ^ 400 

° 200 




Projected vs. Actual Revenue Comparison 



989.1 1,024.9 




1,047.4 1,049.7 


1,043.0 9978 


— 






1 


1 














250.2 256.8 













□ Projected 
I Actual 



2007 



2008 2009 

Fiscal Year 



YTD2010 



15M 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



MoDOT national ranking in revenue per mile -15n 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Ben Reeser, Financial Resource Administrator 



Purpose of the Measure: 

The measure shows Missouri's national ranking in 
the amount of revenue per mile that is available to 
spend on the state highway system. 

Measurement and Data Collection: 

Revenue is the total receipts less bonds as reported in 
the Federal Highway Administration's 2006 annual 
highway statistics report entitled "Revenues Used By 
States For State- Administered Highways." The 
mileage is the state highway agency miles as reported 
in the Federal Highway Administration's 2006 
annual highway statistics report entitled "State 
Highway Agency-Owned Public Roads." Resource 
Management collects this information from the 
Federal Highway Administration. This measure is 



updated as the data becomes available from the 
Federal Highway Administration. 

Improvement Status: 

Missouri's revenue per mile of $49,977 currently 
ranks 44 th in the nation. Missouri has a very large 
state highway system, consisting of 33,681 miles, 
which is the seventh largest system in the nation. 
New Jersey's revenue per mile of $1,010,172 ranks 
first. However, its state highway system contains 
only 2,326 miles. MoDOT staff continues to 
communicate the need for additional transportation 
funding to the public. Missouri's transportation 
needs greatly exceed current available funding. 



MoDOT National Ranking in Revenue per Mile 

2006 



1,050 



900 



750 



^ 600 
co c 
D 5 

= D 

O O 

Q ■£ 300 



450 



150 



44th 



innnnn 



nnnnnnn f l f l 



0>tO<lO Q ; 



■ Q, Q p- I 

: < z £ : 



I LU v> < Q CO < I— 



- £ £ O < 2 



>iui<-Jzai> h aD d^<fr>-5iQ-i<<3 



DESIRED 
TREND 



® 



Fiscal Year 



October 2009 



15N 



Best Value for Every Dollar Spent 



Number of excess properties conveyed- 15o 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Kelly Lucas, Right of Way Director 



Purpose of the Measure: 

The purpose of this measure is to track the number of 
excess parcels conveyed from MHTC ownership. In 
order to fulfill its stewardship role of asset 
management while observing practical business 
decisions, the department is proactively identifying 
and disposing of property that is no longer needed for 
the maintenance of the transportation system, will not 
be used for future expansion projects and is no longer 
needed for its operations. 

Measurement and Data Collection: 

Data collection for this measure is reported on a 
quarterly basis from the Realty Asset Inventory 
system. 

Improvement Status: 

MoDOT conveyed 68 parcels in the first quarter of 
fiscal year 2010, which exceeds the 60 parcels 
conveyed in the combined first and second quarters 
of fiscal year 2009. 



In September, division staff refined procedures on 
how packets are processed. A content checklist is 
now used by district staff prior to a packet being sent 
for review and approval. Division staff verifies the 
packet's completeness prior to assigning the packet to 
a reviewer. These changes reflect a balanced quality 
assurance review for content. 

Rollout of the Realty Asset Inventory (RAI) took 
place on October 13, 2009. The RAI is a collection 
of applications that allow districts to maintain their 
own realty asset data, resulting in a more efficient 
property management process. 

On October 14, an RFP for external surveying of 
excess parcels was advertised. 



0*kf\ 




Number of Excess Properties Conveyed 




zou 








onn 






zuu 
5r mn 






Q) 1 OU 

£ 














■^ inn 










^L 1 UU 


wmr 








50 
n 















DESIRED 
TREND 



Q 



2007 



2008 2009 

Fiscal Year 



YTD2010 



150 



Missouri Department of Transportation 



Best Value for Every Dollar Spent 



Gross revenue generated from excess properties sold-15p 

Result Driver: Roberta Broeker, Chief Financial Officer 
Measurement Driver: Kelly Lucas, Right of Way Director 



Purpose of the Measure: 

The purpose of this measure is to track the amount of 
revenue generated from the sale of excess property. 
In order to fulfill its stewardship role of asset 
management while observing practical business 
decisions, the department is proactively identifying 
and disposing of property that is no longer needed for 
the maintenance of the transportation system, will not 
be used for future expansion projects and is no longer 
needed for its operations. Funds received from the 
sale of excess properties are used to improve the 
condition of the state highway system. The districts 
use these funds to apply toward the costs associated 
with various maintenance activities and construction 
projects. 

Measurement and Data Collection: 

This data represents the gross revenue from all 
properties sold. Incidental costs incurred in the 
conveyance of excess properties are not considered in 
this measure. Data collection for this measure is 
reported on a quarterly basis from the Realty Asset 
Inventory system. 



Improvement Status: 

First quarter revenue from excess sales totals 
$928,999, which is slightly less than the $957,394 
generated in the first quarter of fiscal year 2009. Of 
the first quarter fiscal year 2010 total, revenue came 
from 53 percent of the sales. 

In July, the districts engaged in a training opportunity 
on current marketing techniques, the economy, and 
tips for thriving in the present real estate market. 

LoopNet, a marketing Web site dedicated to 
marketing property for sale or lease, is now being 
used to market excess property. Search results 
indicate one property was viewed 122 times in the 
last 60 days. 

The Realty to Roads Blitz news release was released 
on October 19. The Realty to Roads Blitz is an all- 
out attempt to sell multiple properties across the state 
in a short period of time. There are approximately 21 
properties for sale as part of the blitz. 



5 
4 

B| 3 
O £ 2 

~ 1 





Gross Revenue Generated from Excess 
Properties Sold 



i 











i ^H(W*^I 


















I 



2007 



2008 2009 

Fiscal Year 



YTD2010 



DESIRED 
TREND 



Q 



October 2009 



15P 





^ 



's 



A 



' ■ '" 



*1 ^ 



+**! *+ 



r 



mi 



U -<■*£ 5- 



Attractive Roadsides 

Tangible Result Driver - Don Hillis, Director of System Management 



An enjoyable transportation experience includes more than a smooth surface - motor- 
ists expect to see roadsides free of litter and debris, well-managed and maintained grass 
and other vegetation and other attractive enhancements. MoDOT works to meet and 
exceed expectations for roadsides. Beautiful roadsides are visible proof that MoDOT 
takes pride in everything it does. 




t . 






**> 



Tracker 

measures of departmental performance 



Attractive Roadsides 



Percent of roadsides that meet customers' expectations- 16a 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Mike Shea, Maintenance Liaison Engineer 



Purpose of the Measure 

This measure tracks the percent of MoDOT's roadway 
system that meets customers' expectations for 
attractiveness. 

Measurement and Data Collection 

A list of roadside quality indicators was developed and 
approved based on an industry-wide literature review. 
The activities selected for this measure were used to 
develop a quality assurance checklist for roadside 
attractiveness. Data collection for this measure is 
based on a yearly inspection of a number of randomly 
selected sample sites located throughout the state. The 
random sites are inspected yearly for each activity. 

This is an annual measure updated each January. 



Improvement Status: 

Over the past five reporting years, the five roadside 
activities referenced below have shown varying trend 
lines. MoDOT shifts resources to improve in all 
categories. In an effort to conserve fuel and meet 
department guidelines on vegetation management, 
there has been a shift in resources over the past two 
years from mowing to maintaining the other roadside 
attributes. Over the last year, litter debris and slope 
erosion improved. MoDOT staff will continue to shift 
resources to improve efforts in weed control. 



Percent of Roadsides That Meet Customers' Expectations 



100 



D) 


80 


c 




</> 




O 


60 


Q- 




>i_ 




c 


40 


O 





& 20 



93 



93 



"% 



88l89 91 -T 



H 70 M66 

59 



69 



78 




Mowing Litter/Debris Brush/Trees Slope Erosion Weed Control 

Roadside Attributes 



□ 2004 

□ 2005 

□ 2006 

□ 2007 
^□2008 



DESIRED 
TREND 



e> 



16A 



Missouri Department of Transportation 



Attractive Roadsides 



Number of miles in Adopt-A-Highway program- 16b 

Result Driver: Don Hillis, Director of System Management 
Measurement Driver: Stacy Armstrong, Roadside Management Supervisor 



Purpose of the Measure: 

This measure tracks public involvement in taking 
care of Missouri's roadsides through the Adopt-A- 
Highway program. Missouri has one of the largest 
and oldest Adopt-A-Highway programs in the nation. 
The volunteers learn about litter awareness and some 
of the challenges MoDOT faces, while allowing 
maintenance crews to do more critical activities. 

Measurement and Data Collection: 

Adopters agree to pick up litter on a designated 
roadway section for a minimum of four times a year 
and report their results. Adopters commit to a three- 
year agreement when they join the program. Urban 
adoptions are for a minimum of one-half mile and 
rural adoptions are for at least two miles. Miles are 
measured by the centerline, however, volunteers are 
responsible for both sides of the roadway. Adopter- 
related information is maintained in an Adopt-A- 
Highway database using the Transportation 



Management System. This is an annual measure 
updated quarterly. 

Improvement Status: 

In recent years, the number of miles adopted has 
increased. Recent growth may be due to increased 
public awareness through No MOre Trash!, a litter- 
prevention campaign coordinated by MoDOT and the 
Department of Conservation. There are 325 new 
adoptions in 2009. The program will continue to be 
promoted at Earth Day, state and county fairs, and 
other events. Sponsor- A-Highway, a complementary 
program to Adopt-A-Highway, was launched on 
September 17, 2008. Currently 18 miles are 
sponsored for litter cleanup in the Kansas City and 
St. Louis areas. New Adopt-A-Highway safety vests 
were introduced in January 2009. A Web-based 
Adopt-A-Highway database was implemented in 
April 2009. 



Number of Miles in Adopt-A-Highway Program 



6,000 
5,000 
4,000 



</> 



= 3,000 

2 2,000 

1,000 




2005 



2006 2007 

Calendar Year 



2008 



2009 YTD 



DESIRED 
TREND 



8 



October 2009 




K3l»w»i v 



16B 



4 



V 





1 



I 




a.,** ***" 




Advocate for 
Transportation Issues 

Tangible Result Driver - Pete Rahn, Director of MoDOT 



Transportation issues can be extremely diverse and complex. An efficient transportation 
system requires leadership and, most importantly, a champion to ensure the resources 
support projects that will help the department fulfill its responsibilities to the taxpayers. 
MoDOT will be an advocate for transportation. 



I 





ifi ^ £ a 



Tracker 

measures of departmental performance 



Advocate for Transportation Issues 



Percent of minorities and females employed- 1 7a 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Rudolph Nickens, Director of Equal Opportunity and Diversity 



Purpose of the Measure: 

This quarterly measure tracks minority and female 
employment in MoDOT' s workforce and compares it 
with availability data from the Missouri 2000 Census 
report. Efficient use of people resources provides 
opportunities for the department to leverage 
transportation resources with available human 
capital. By placing the right people in the right place, 
the department can better serve its customers and 
help fulfill its responsibilities to taxpayers. 

Measurement and Data Collection: 

MoDOT' s Affirmative Action software database and 
Missouri 2000 Census Report are used to collect data. 
Private sector, departments of transportation, 
Missouri state agencies, and Missouri 2000 Census 
Data were researched to determine a benchmark for 
this measurement. Due to the significant variations 
for some of these entities (such as pay incentives, 
number of employees, geographic locations), it was 
determined Missouri 2000 Census Data, based on 
jobs used by the department, would be the benchmark 
for this measurement. 



Improvement Status: 

The total number of minority employees increased by 
2.31 percent (606 to 620) from fiscal year 2009 to the 
first quarter of fiscal year 2010. Overall, minority 
employment increased to 9.68 percent compared to 
9.43 percent in fiscal year 2009. The total number of 
female employees decreased by 0.22 percent (1,359 
to 1,356), however the percent of females employed 
increased slightly to 21.17 percent compared to 21.16 
percent in fiscal year 2009. Steps taken to improve 
this measurement include: Attending the Virtual 
Career Fair at Lincoln University and the Annual Fall 
Career Fair at Southern University in Baton Rouge, 
conducting district diversity training for supervisors, 
and collaborating with community organizations 
including American Indian Counsel, Housing 
Authority of Kansas, and The Gathering to increase 
awareness of MoDOT job opportunities. 




17a 



Missouri Department of Transportation 



Advocate for Transportation Issues 



Percent of Minorities Employed 



c 

0) 

o 
o 

Q_ 



15 
12 
9 
6 
3 




12.48 





2006 2007 2008 2009 

Fiscal Year 



IstQtr. 
2010 



^ 



'Missouri 
Availability J 



DESIRED 
TREND 



Q 



25 



20 



.«- 15 

c 

CD 

O 

I 10 



Percent of Females Employed 





'Missouri 
Availability, 



2006 2007 2008 2009 IstQtr. 

2010 

Fiscal Year 



DESIRED 
TREND 



October 2009 



1 7a (2) 



Advocate for Transportation Issues 



Separation rates for females and minorities- 1 7b 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Rudolph Nickens, Director of Equal Opportunity and Diversity 



Purpose of the Measure: 

The purpose of this measure is to track female and 
minority separation rates compared to the overall 
MoDOT separation rate. 

Measurement and Data Collection: 

Data is collected quarterly through SAM II 
Advantage HR, ReportNet and Peopleclick 
AAPlanner reports. These separations include both 
voluntary and involuntary separations from the 
department. 

Improvement Status: The overall number of 
separations for MoDOT decreased by 14.4 percent 
(139 to 1 19) from FY 2009 compared to FY 2010. 
Of this number, female separations decreased by 28 
percent (32 to 23) and minority separations decreased 



by 13.6 percent (22 to 19). As a result of these 
decreases, the MoDOT separation rate decreased by 
0.3 percent, while the female separation rate 
decreased by 0.7 percent and the minority separation 
rate by 0.9 percent. 

Steps taken to improve this measurement include: 
Conducting manager, supervisor, and lead worker 
training to improve understanding of proper 
employee conduct and how managers, supervisors, 
and lead workers should address employment issues 
in the workplace. District management and human 
resources continue to meet with minority employees 
to better understand and address concerns within the 
workplace. 



Separation Rates for Females and Minorities 



0) 

o 

CD 
a. 



20.0 



15.0 



10.0 



5.0 - 



0.0 




D Females 
D Minorities 
■ MoDOT 



DESIRED 
TREND 



2008 



2009 1 st Qtr. 2009 1 st Qtr. 20 1 

Fiscal Year 




17b 



Missouri Department of Transportation 



Advocate for Transportation Issues 



Transportation-related legislation filed and passed by the General 
Assembly- 17c 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Lisa LeMaster, Senior Governmental Relations Specialist 



Purpose of Measure: 

This measure tracks significant transportation-related 
legislation filed and passed by the General Assembly. 
Significant transportation-related legislation is 
legislation that is either favorable or unfavorable with 
regard to providing transportation resources, 
supporting transportation projects, creating efficiency 
within the department, or promoting roadway safety. 
This measure also tracks the department's progress 
on its own legislative agenda. 

Measurement and Data Collection: 

During session, data is obtained by reviewing both 
the Senate and House Web sites for legislation in the 
transportation subject categories. Each bill is then 
reviewed to determine whether it contains an 
initiative that is favorable or unfavorable to 
transportation. The total favorable initiatives filed 
are compared to the total favorable initiatives that 
pass and the total unfavorable initiatives filed are 
compared to the total unfavorable initiatives that 
pass. The number of favorable and unfavorable 
transportation-related initiatives filed and number 
passed are noted on the first chart as an annual 
measure. 

Also, each fall potential legislative proposals are 
submitted to the Missouri Highways and 
Transportation Commission for review and approval. 
The second chart tracks each approved legislative 
proposal through the legislative process. 

Improvement Status: 

MoDOT' s desired goal is to see all MHTC proposed 
legislation pass. For the 2009 legislative session, the 
MHTC proposed three separate legislative initiatives, 
"Primary Safety Belt," "Incident Management," and 
a "Missouri Waterways Resolution." Two of the 
three proposals, "Incident Management" and 
"Missouri Waterways Resolution" passed. The 
"Primary Safety Belt" proposal passed out of the 
House Transportation Committee but was laid over in 
the House Rules Committee. 



MoDOT' s desired trend as an advocate for 
transportation is also to see a larger number of 
favorable transportation initiatives pass when 
compared to unfavorable initiatives that pass. During 
the 2009 session, of the total 1,975 bills filed, 1 1 
percent were transportation-related which equates to 
220 transportation bills. Of the 220 transportation 
bills, there were 34 significant transportation 
initiatives contained in those bills. Of the 34 
significant initiatives, 19 were favorable and 15 were 
unfavorable. Of the 19 favorable initiatives, 13 
passed and six failed. Of the 15 unfavorable 
initiatives, one passed and 14 failed. The 
unfavorable initiative that passed was the repeal of 
the all-rider motorcycle helmet law. However, this 
unfavorable initiative was vetoed. All other 
initiatives included in transportation bills were 
neutral with regard to their impacts on transportation. 




October 2009 



17c 



Advocate for Transportation Issues 



Number of transportation-related legislation filed and 
passed by the General Assembly 

25 
20 






© 15 

E 
^ 10 



5 \- 




18 

ft 



eu. 



El 



ra 




13 



D Total Favorable 
D Favorable- Passed 
D Total Unfavorable 
□ Unfavorable- Passed 



2005 



2006 2007 2008 

Legislative Session 



2009 



DESIRED 
TREND 



Q 



Progress on MoDOT Legisl ative Initiatives 



n 
£ 

<D 
«o 
to 

< 

D 

c 




c 
o 



<j> HCS HB 665 Primary Safety Belt 

CO 






o 
o 

CM 



D 
D 
D) 
0) 



CO 



CCS SS SCS HB 683 Incident 
Management 



^ SCR 5 Waterways Resolution 



Progress 



■ 1st Chamber 
DCmte Hearing 
HCmte Vote 

■ Pass 1st Chamber 

■ 2nd Chamber 
DCmte Hearing 

■ Cmte Vote 

■ Pass 2nd Chamber 

□ Conference 
DTAFP 

□ Governor Signed 



DESIRED 
TREND 



1 7C (2) 



Missouri Department of Transportation 



Advocate for Transportation issues 



Number of federal earmarked projects on the state's transportation 
system- 17d 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Jay Wunderlich, Governmental Relations Director 



Purpose of the Measure: 

Missouri's support for increased transportation 
funding on the national level can be measured by 
MoDOT' s ability to demonstrate transportation needs 
to members of Congress. The number of federal 
earmarked projects on the state's transportation 
system is representative of the department's success, 
as an advocate to address the state's transportation 
needs. 

Measurement and Data Collection: 

This is an annual measure. The data represents the 
total number of federal earmarked highway projects 
on the state highway system that are identified as 
needs by MoDOT and by Missouri's Congressional 
Delegation. The number of federal earmarked 
projects on the state's transportation system 
represents the department's success in working with 
Missouri's Congressional delegation. The identified 
needs for this measure are projects that are included 
in the State Transportation Improvement Plan (STIP) 
or projects ready to be added to the STIP as soon as 
funding becomes available. 

Improvement Status: 

The chart shows Missouri was successful in receiving 
federal earmarks on projects that are classified as 
needs. These earmarks were received in the Safe, 
Accountable, Flexible, Efficient Transportation 
Equity Act: A Legacy for Users (SAFETEA-LU) in 
2005, and the FY' 06, FY '08 and FY '09 annual 
transportation appropriations acts. Congress did not 
pass an FY '07 bill. 

MoDOT staff provides a listing of transportation 
needs to all of Missouri's Congressional offices in 
anticipation of possible funding opportunities. In 
SAFETEA-LU, 84 earmarked projects were 
identified. In FY '06, through the appropriations 
process, 34 earmarked projects received dedicated 
funding. In FY '08, 34 earmarked projects received 
dedicated revenues. In FY '09, 40 projects received 
an appropriation. 

Even though MoDOT supplies the congressional 
members with a list of transportation needs, there is 
always the opportunity for the individual 



congressman to earmark additional projects on the 
state system they deem appropriate. 

Missouri continues to be successful in receiving 
transportation earmarks. 

Interaction with Congress is very important in 
receiving dedicated funds for projects that are 
identified needs. Therefore, MoDOT continues to 
meet with Missouri's Congregational offices on a 
regular basis to provide information on transportation 
issues, urging them to support programs, and projects 
that address Missouri's transportation needs. In 
calendar year 2009, MoDOT met with all of 
Missouri's Congressional offices and provided them 
with details on highway, transit and aviation projects 
for federal FY 2010 appropriations. MoDOT staff has 
also begun the process to keep the Missouri 
congressional delegation informed of issues related to 
the economic stimulus package, the next 
appropriation bill and the department' s position on 
the next multi-year transportation authorization act. 

MoDOT continues to strive for Missouri's share of 
any federal funding opportunity. The department 
will continue to communicate directly with 
Missouri's Congressional offices to increase the 
number of earmarked projects that are identified 
needs on the state transportation system 



October 2009 



17d 



Advocate for Transportation Issues 



Number of Federal Earmarks on the State's Transportation System 




<y <y <y 
Federal Fiscal Year 



D MoDOT Requests 

□ Additional Congressional 
Requests 



DESIRED 
TREND 



Q 




1 7d (2) 



Missouri Department of Transportation 



Advocate for transportation Issues 



Percent of customers who view MoDOT as 
Missouri's transportation expert- 1 7e 

Result Driver: Pete Rahn, Director of MoDOT 

Measurement Driver: Jay Wunderlich, Governmental Relations Director 



Purpose of the Measure: 

This measure tracks whether our customers feel the 
department is a leader and expert in transportation 
issues. The measure shows the department how 
effectively MoDOT conveys its expertise to the 
traveling public. 

Measurement and Data Collection: 

This is an annual measure updated each July. Data is 
collected from interviews with over 3,500 randomly 
selected adult Missourians each May. Each year, 
MoDOT surveys public opinion to collect 
information that will tell the department whether or 
not the public views MoDOT as the primary 
transportation expert in Missouri. 



Improvement Status: 

The current information shows that 91 percent of 
respondents indicate MoDOT is the transportation 
expert they rely upon. This represents an increase of 
six percent since last surveyed in 2008. Through a 
questioning approach identical to the 2008 survey, 
the 2009 numbers increased in the strongly agree 
responses thus reflecting a higher percent of 
individuals that disagreed with this statement than 
previously (eight percent in 2009 vs. 15 percent in 
the last year). MoDOT must continue to work on 
improving partnerships with citizens, legislators and 
special interest groups promoting MoDOT as a 
transportation expert. Ways to accomplish this 
include increasing awareness of MoDOT' s 
responsibilities to and services for the traveling 
public. 



Percent of Customers Who View MoDOT as 



Missouri's Transportation Expert 



100 

80 

I 60 

o 

CD 40 
20 



82 



82 



33 



33 



87 



43 



85 



~7V 



43 



54 



^TTTl fl 



□ Strongly Agree 

□ Somewhat Agree 



2005 



2006 2007 2008 

Calendar Year 



2009 



October 2009 



17E 




^v 





'"MJfc.-., ... 



— — — ^^ 




V,<\^ 




5 



Accurate, Timely, 
understandable and 
Proactive Transportation 
information (outbound) 

Tangible Result Driver - Shane Peck, Community Relations Director 



Accurate, consistent and timely information is critical to accomplishing MoDOT's mission. 
By providing this information to its customers, MoDOT becomes the first and best source 
for transportation information in Missouri. Openness and honesty build trust with our 
customers. 



K*Mpfl| 



***- 



?*?•&*, 




Tracker 

measures of departmental performance 



Accurate, timely, Understandable and Proactive 
transportation information (outbound) 



Number of public appearances- 18a 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Sally Oxenhandler, Community Relations Manager 



Purpose of the Measure: 

This measure tracks and encourages regular, personal 
contact with MoDOT customers. A public 
appearance is defined as any single, public event 
attended by one or more MoDOT representatives to 
provide transportation related information. Examples 
include speeches, presentations, conferences, 
exhibits, fairs and ribbon cuttings. 

Measurement and Data Collection: 

This is a quarterly measure. District Community 
Relations managers collect appearance information 
from their administrators on a quarterly basis and 
sends it to Central Office Community Relations; 
where it is combined with data from divisions and 
business offices to create a statewide report. The 



numbers change from quarter to quarter because 
certain events and other public appearance 
opportunities are seasonal, such as school visits and 
fairs. 

Improvement Status: 

Public appearances this quarter fell from the record 
high reported last quarter. The decline is likely due 
to fewer school and civic presentations during the 
summer months. In addition, presentations focusing 
on recovery act projects and the Conversation for 
Moving Missouri Forward have leveled off. Still, 
MoDOT employees documented 709 public 
appearances during the third quarter of 2009 and 
conservatively reached more than 211,000 people. 



1050 



900 



750 
</> 
0) 

o 

§ 600 

k. 

D 

<D 

a 450 

a 
< 

300 



150 



Number of Public Appearances 



906 


751 716 


821 
310 


202 

I 

1 
1 


709 
193 




220 

1= 


173 





1 



□ Central Office 
■ District 



3rd Qtr. 2008 4th Qtr. 2008 1 st Qtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



a 



18A 



Missouri Department of Transportation 



Accurate, timely, Understandable and Proactive 
transportation information (outbound) 



Percent of customers who feel MoDOT provides timely, accurate and 
understandable information- 18b 



Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Sally Oxenhandler, Community Relations Manager 



Purpose of the Measure: 

This measure tracks whether customers feel MoDOT 
provides timely, accurate and understandable 
information they need and use. 

Measurement and Data Collection: 

This is an annual measure. Data is collected from 
telephone interviews with more than 3,500 randomly 
selected adult Missourians each May. As a 
comparison, the Tennessee Department of 
Transportation reported in September 2006 (the latest 
data available) that 49 percent of residents surveyed 
said they were satisfied or very satisfied with the 
agency's efforts to keep them informed about 
transportation-related issues. 



Improvement Status: 

An outstanding 92 percent of Missourians agree that 
MoDOT provides understandable information, while 
90 percent feel the department provides timely and 
accurate information. These figures represent a 4-6 
percent increase over last year and a 15-18 percent 
jump since 2005. MoDOT' s efforts to be open and 
transparent can be seen in these results, as can a 
variety of outreach activities ranging from the 
Traveler Information Map and electronic message 
boards to YouTube videos and virtual public 
meetings. Efforts to communicate major initiatives 
such as the American Recovery and Reinvestment 
Act, the Safe & Sound Bridge Improvement Program, 
the New 1-64, kcICON and A Conversation for 
Moving Missouri Forward likely contributed to the 
positive responses. 



Percent of Customers Who Feel MoDOT 
Provides Timely Information 



100 
80 



5 60 

o 

40 
Q_ 



20 














85 




86 




90 




78 




47 




1A 


31 




42 

1 










23 










18 














O 





















□ Strongly Agree 

■ Agree 

O Tennessee DOT 



2005 2006 2007 2008 

Calendar Year 



2009 



DESIRED 
TREND 



Q 



October 2009 



18b 



Accurate, timely, Understandable and Proactive 
transportation information (outbound) 



100 
80 



C 60 
<D 

O 

O 40 

Q_ 



20 




Percent of Customers Who Feel MoDOT 
Provides Accurate Information 



75 77 


84 




85 
41 

R 




90 
47 

1 


21 24 


34 





2005 



2006 2007 2008 

Calendar Year 



2009 



] Strongly 
Agree 

I Agree 

-Tennessee 
DOT 



DESIRED 
TREND 



& 



Percent of Customers Who Feel MoDOT Provides 
Understandable Information 



100 
80 



c 60 

© 

O 

I 40 



20 




8 
74 76 


5 ( 
4 


hi 


21 2 

M 


4 3 

■ 



2005 2006 2007 2008 

Calendar Year 



2009 



] Strongly 
Agree 

I Agree 



— 0— Tennessee 
DOT 



DESIRED 
TREND 



& 



1 8b(2) 



Missouri Department of Transportation 



Accurate, Timely, Understandable and Proactive 
transportation information (outbound) 



Number of contacts initiated by MoDOT to media- 18c 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Kristi Jamison, Community Relations Coordinator 



Purpose of the Measure: 

This measure tracks how well MoDOT staff is 
"reaching out" to reporters to tell them about the 
good work MoDOT does. 

Measurement and Data Collection: 

All contacts (news releases, e-mail, phone, 
correspondence and Twitter) initiated by MoDOT 
staff are included. Central Office Community 
Relations collects quarterly results, including 
submissions from districts. 



Improvement Status: 

The number of media contacts increased by 10,667 
between the second and third quarters of 2009 to 
another record high of 164,452. This measure was 
most significantly impacted by the growing use of 
Twitter. More districts are using Twitter to 
communicate via new tweets or by retweeting 
information, plus the number of media following 
MoDOT Twitter accounts continues to increase. 
Some districts saw an increase in their media 
outreach due to an increase in the number of public 
meetings and projects under construction. 



Number of Contacts Initiated by MoDOT to Media 

180,000 



160,000 



140,000 



120,000 
_g 100,000 

E 

-i 80,000 



60,000 



40,000 



20,000 




3rd Qtr. 2008 4th Qtr. 2008 IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



October 2009 



18c 



Accurate, Timely, Understandable and Proactive 
transportation information (outbound) 



Percent of MoDOT information that meets the media's 
expectations- 18d 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Kristi Jamison, Community Relations Coordinator 



Purpose of the Measure: 

This measure tracks how MoDOT is meeting the 
media's needs by providing appropriate information. 

Measurement and Data Collection: 

MoDOT sends out an annual survey asking statewide 
media if MoDOT' s outreach efforts meet their 
expectations. They are asked to rate their level of 
satisfaction in the areas of press releases, public 
meetings and events. Each area is further rated in 
news worthiness, timeliness, and how understandable 
it is. 



Improvement Status: 

The annual statewide media survey is conducted each 
June. There were 105 media outlets that participated 
in the 2009 survey, a 78 percent increase from last 
year. To increase responses, the survey was shortened 
and distributed by district staff to the media outlets in 
their respective areas. MoDOT is generally meeting 
the media's expectations. There were positive 
increases in all but two categories. Press releases 
were rated slightly less understandable, due in part to 
distribution formats that have now been addressed. 
Plus, several weekly papers again stated they aren't 
getting information in time. In the ratings, the 
timeliness of public meetings also decreased slightly. 



Percent of MoDOT Information That 

Meets the Media's Expectations 
(Press Releases) 







■ 2007 

□ 2008 

□ 2009 



Newsworthy Timely Understandable 

Attributes 



DESIRED 
TREND 



a 



18D 



Missouri Department of Transportation 



Accurate, Timely, Understandable and Proactive 
transportation information (outbound) 



Percent of MoDOT Information That 

Meets the Media's Expectations 
(Public Meetings) 




Newsworthy 



Timely 

Attributes 



Understandable 



□ 2007 

□ 2008 

□ 2009 



DESIRED 
TREND 



fj 



100 



Percent of MoDOT Information That 

Meets the Media's Expectations 

(Events) 




Newsworthy 



84.1 



= 



Timely 

Attributes 



88.1 



J 



Understandable 



□ 2007 

□ 2008 

□ 2009 



DESIRED 
TREND 



& 



October 2009 



1 8d (2) 



Accurate, Timely, Understandable and Proactive 
transportation information (outbound) 



Percent of positive newspaper editorials- 18e 



Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Kristi Jamison, Community Relations Coordinator 



Purpose of the Measure: 

This measure tracks how MoDOT is perceived by the 
media, and by extension the public. 

Measurement and Data Collection: 

Using a newspaper clips database, MoDOT staff 
reviews statewide newspaper editorials and 
determines whether they're positive or negative 
toward MoDOT and/or the issues it advocates. Only 
editorials written by newspaper staff are included; 
guest editorials and letters to the editor are not. 
Results are charted quarterly. 



Improvement Status: 

There were 34 editorials regarding MoDOT or state 
transportation issues in the third quarter of 2009. Of 
those editorials, 29 or 85 percent were positive. The 
new ban on texting while driving received the 
strongest support with a total of 12 editorials. Six 
editorials were in praise of various highway 
improvements. Other topics included support for the 
veto of the helmet repeal legislation and 1-70 truck 
lanes. There were five negative editorials: 1-70 
demonstration (St. Louis Business Journal), lack of 
beautification efforts (Kansas City Star), texting law 
(Joplin Globe), lack of transit funding (St. Louis 
Post-Dispatch) and lack of sign for Camdenton on 
Rte. 5 (Lake News). 



Percent of Positive 
Newspaper Editorials 



c 

CD 

O 

^- 

<D 

a. 



100 



80 



60 



40 



20 





3rd Qtr. 2008 4th Qtr. 2008 1st Qtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



€J 



18E 



Missouri Department of Transportation 



Accurate, Timely, Understandable and Proactive 
transportation information (outbound) 



Number of overall visitors to MoDOT's Web site-18f 

Result Driver: Shane Peck, Community Relations Director 
Measurement Driver: Matt Hiebert, Community Relations Coordinator 



Purpose of the Measure: 

This measure tracks the number of customers who 
have used MoDOT's Web site. Monitoring overall 
visitors aligns with national trends for Web analytics 
and measures both content value and public 
awareness of MoDOT's Web site. 

Measurement and Data Collection: 

Data is gathered using Web Trends software. Web 
Trends measures site activity and produces reports in 
graphic and tabular formats. 



Improvement Status: 

As summer travel tapered off and milder weather 
brought fewer visitors to the Traveler Information 
Map, web traffic followed a predictable downward 
trend for third quarter 2009. However, compared to 
the same quarter from 2008 we see that overall 
visitors have risen around 17 percent. 



500,000 
_ 400,000 
J§ 300,000 
| 200,000 
Z 100,000 




Number of Overall Visitors to MoDOT's 
Web Site by Month 




July 



August 
Calendar Month 



September 



& 



2,000,000 
1,500,000 

E 1,000,000 

3 



Number of Overall Visitors to MoDOT's 
Web Site by Quarter 



500,000 H 




1 ,538,837 



1,067,448 



967,956 



1,252,201 



i 



□ 2008 

□ 2009 



3rd Qtr. 2008 4th Qtr. 2008 IstQtr. 2009 2nd Qtr. 2009 3rd Qtr. 2009 

Calendar Quarter 



DESIRED 
TREND 



& 



October 2009 



18F 



(This page is intentionally left blank for duplexing purposes) 



*• 



REC0VERY.GOV 



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Fast Projects That Are of 
Great Value 

Tangible Results Driver - Dave Nichols, Director of Program Delivery 



Missouri was the first state in the nation to begin construction on high- 
way projects funded by the Recovery Act. The minute President Obama 
signed the economic recovery bill, MoDOT went to work to replace one 
of the state's oldest and most rickety bridges, the Osage River bridge 
near Tuscumbia. Construction on three other recovery act projects also 
started immediately. Additional road, bridge, air, rail, transit, pedestrian 
and bicycle projects will be under way in the coming weeks and months. 
All along, MoDOT said we'd be ready to go with critical transportation 
projects, and we delivered. We are committed to putting your tax dollars 
to use as quickly as possible to create jobs, improve roads and save lives! 



V 






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Wi 



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m^^ measi 



RACKER 



EASURES OF DEPARTMENTAL PERFORMANCE 



19 



Fast Projects That Are of Great Value 



Recovery Act projects and dollars awarded to date- 19a 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Jay Bestgen, Assistant State Design Engineer 



Purpose of the Measure: 

This measure tracks the progress MoDOT is making 
in awarding Recovery Act projects. 

Measurement and Data Collection: 

Projects are awarded by the Missouri Highways 
Transportation Commission based on formalized 
MoDOT bid reviews shortly after letting dates. The 
award dates for each project are also reported and 
posted on the Federal Highway Administration form 
1585, which is the Monthly Recipient Status Report 
for Recovery Act projects. The data for this measure 
is collected by the Design Division and will be 
updated quarterly. All current MoDOT reports for 
Recovery Act projects can be found on MoDOT' s 
Ready To Go Web site. 



Improvement Status: 

As of September 30, 2009, MoDOT has awarded 119 
Recovery Act projects for $343,408,706. The 
remaining Recovery Act projects are scheduled to be 
let each month from September 2009 through 
February 2010. 



$525 Million 



143 Projects 





— $500 Million 

— $450 Million 

— $400 Million 

— $350 Million 

— $300 Million 

— $250 Million 

— $200 Million 
_ $150 Million 

— $100 Million 

— $50 Million 

Total amount 
Awarded: 
$343.4 Million 




Total Projects 
Awarded 119 



As of September 30, 2009 



19a 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Recovery Act Funds Obligated and Expended to date by Category- 19b 



Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Jay Bestgen, Assistant State Design Engineer 



Purpose of the Measure: 

This measure tracks the progress MoDOT is making 
in obligating Recovery Act project dollars within the 
time periods required by the legislation. The 
expenditure of funds by category is also shown. 

Measurement and Data Collection: 

The obligation data for this measure is collected by 
the Design Division and will be updated quarterly. 
The expenditure data is collected from SAM II 
reports provided by the Controller' s Division. All 
current MoDOT reports for Recovery Act projects 
can be found on MoDOT' s Ready To Go Web site. 



100% 



75% 



50% 



25% 



0% 



Improvement Status: 

MoDOT was required to obligate 50 percent of the 
Highway Infrastructure Recovery Act MoDOT- 
administered funds, excluding sub allocated ($426.9 
million) and Transportation Enhancement funds 
($19.1 million) by June 30, 2009. By June 30, 2009, 
MoDOT had exceeded the 50 percent requirement by 
obligating more than $321million. The final deadline 
to obligate the $637.1 million in Highway 
Infrastructure formula funds, across various 
categories, is March 2, 2010. As of September 30, 
2009, $74.9 million in funds had been expended on 
projects. 



Recovery Act Funds Obligated To Date By Category 

$524.60 + $93.40 + $19.10 = $637.1 





152.20 




66.80 




10.10 




229.10 




































H 







D Unobligated 
■ Obligated 



MoDOT Administered Sub allocated Funds Transportation Total All Categories 

Funds (Kansas City, Enhancement Funds 

St. Louis and Springfield) 



*Note: The deadline to obligate 100% 
in each category is March 2, 2010. 



Recovery Act Funds Expended To Date By Category 
(in thousands) 



$524.60 



$93.4 



$19.10 



$637.1 



a Unexpended 
■ Expended 



1 9b Missouri Department of Transportation 



100% 



75% 



50% 



25% 



0% 





449.72 




93.30 
0.097 




19.10 
0.00 




562.12 









































MoDOT Administered 
Funds 



Sub allocated Funds Transportation 

(Kansas City, Enhancement Funds 

St. Louis and Springfield) 



Total All Categories 



Fast Projects That Are of Great Value 



Recovery Act project dollars awarded versus budget -19c 

Result Driver: Dave Nichols, Director of Program Delivery 
Measurement Driver: Jay Bestgen, Assistant State Design Engineer 



Purpose of the Measure: 

This measure determines how close MoDOT budgets 
Recovery Act projects as compared to the awarded 
amount. The measure also tracks the savings MoDOT 
is achieving by expediting projects using Recovery 
Act funds. 

Measurement and Data Collection: 

Budgeted project costs include right of way, utilities, 
construction and other miscellaneous costs. The data 
for this measure is collected by the Design Division 
and will be updated quarterly and represents a 
cumulative total. All current MoDOT reports for 
Recovery Act projects can be found on MoDOT' s 
Ready To Go Web site. 



Improvement Status: 

As of September 30, 2009, MoDOT has awarded 119 
Recovery Act projects for $343,408,706. The bids 
came in 10.6 percent, or $40,683,294, below 
MoDOT' s program budgets for these projects. The 
remaining Recovery Act projects are scheduled to be 
let each month from September 2009 thru February 
2010. Bids have been coming in lower primarily due to 
contractor competition in the market and the strategic 
arrangement and timing of projects in the letting 
schedule. 



Budgeted Project Cost versus 
Awarded Recovery Act Project Cost 





</> 

c 
O 

I 

c 


380 
330 
280 
230 
180 
130 
80 

























343.4 








S2 
D 




O 










Q 


208.5 
















107.4 
IstQtr 


90.9 

i 








2009 


c< 


2ndQ 

alenc 


tr. 200 

larY< 


9 

sar 


YTD 


2009 





D Budgeted 
□ Awarded 



19C 



Missouri Department of Transportation 



Fast Projects That Are of Great Value 



Recovery Act direct jobs supported -19d 

Result Driver: Dave Nichols, Director of Program Delivery 

Measurement Driver: Travis Koestner, Assistant State Construction & Materials Engineer 



Purpose of the Measure: 

This measure determines how MoDOT Recovery Act 
projects support direct jobs statewide. 

Measurement and Data Collection: 

This listing is for direct jobs only and does not 
include the number of indirect and induced jobs 
supported by manufacturing and delivery of materials 
for projects or the additional jobs supported by 
workers contributing to local economies. These 
numbers come from contractor employment reports 
received by MoDOT for those projects that are active 
(i.e. measurable construction activity). 



The data for this measure is collected by the 
Construction & Materials Division and will be 
updated quarterly. All current MoDOT reports for 
Recovery Act projects can be found on MoDOT' s 
Ready To Go Web site. 

Improvement Status: 

The current tally as of September 30, 2009 for direct 
jobs from active Recovery Act transportation projects 
is 2,587 with 103,875 hours worked at a payroll of 
over $3.6 million. 



Direct Jobs Supported by Recovery Act Projects 
(reported by month) 

3000 



O 2000 



O 

2 iooo 
b 



I I 



71 



205 
I 1 



I I 



H I 



./ 






/ 



.tf 



j9 



Month 



^ 



5* 






$ 



Jt 



& 



& DESIRED 

^ TREND 



Q 



October 2009 



19d 



Fast Projects That Are of Great Value 



125 



100 



T3 ^ 

5 8 75 

o o 

*s 



o 3 



£ 50 



25 



Hours Worked and Payroll Dollars Supported by 
Recovery Act Projects (reported by month) 



Hours worked 



O Payroll dollars 



5 6 0.5 



101.9 277.4 ^^ 

■a. Ok m 



4* 



°>. 



1210.6 
O 



X % 

x % % 



2259.9 



O 






3613.8 
O 




CD "W-» ""V» ■%>, 

Month 




4,000 



3,000 



2,000 



1,000 



X \ 



»'.. 



DESIRED 
TREND 



& 




Fast Projects That Are of Great Value 



Percent of Recovery Act Multimodal project dollars 
obligated to date-19e 

Result Driver: Brian Weiler, Director of Multimodal Operations 
Measurement Driver: Joe Pestka, Aviation Administrator 

Purpose of the Measure: 

This measure tracks the progress MoDOT is making in obligating Recovery Act project dollars for each mode. 

Measurement and Data Collection: 

The data for this measure is collected by Multimodal Operations and will be updated quarterly. All current MoDOT 
reports for Recovery Act projects can be found on MoDOT' s Ready To Go Web site. 

Improvement Status 

Each multimodal unit has different processes and guidelines regarding available Recovery Act funds and grants. As 
of September 30, 2009, the Aviation Unit has obligated all available funds, Transit has obligated approximately 
$15.8 million of their available funds and Port has obligated $2.84 million. Grant applications for Rail Unit 
Recovery Act projects have been filed. In total, $23.84 million dollars have been obligated for multimodal projects. 
This is approximately 78% (excluding rail) of the total amount of Recovery Act funds for multimodal projects that 
MoDOT is expected to receive. 



Percent of Multimodal Recovery Act Project Dollars 

Obligated to Date 
(in millions) 

0.00 




D Unobligated 
Obligated 



Aviation 



Transit 



Port 



Rail 



^Obligated dollars as of September 30, 2009. 



October 2009 



19E